Sugar Factory - Detroit

Review summary

1. k

   krystal

   Toronto

   3 reviews

   4.0

   3 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 3
   3. Service 3
   4. Ambience 4

   Made a reservation for 6:30. Checked in at 6:15. Got our table around 6:50/7ish. Food came out quickly. Asked for ketchup, never got it. Never got utensils. Thankfully our food was mostly finger foods. Had to wave someone down for water. It was our first visit and totally understand they were slammed. Overall, would we return for dinner...probably not but for dessert, yes.
   

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2. R

   Robin

   Detroit

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   Service was bad, I was served the wrong drink and meal. I didn’t complain because I knew it would be another hour before I would receive the correct order. Waited 20 minutes for silverware and food was cold when we ate. Very very overpriced. I definitely would not recommend unless you have a lot of money a lot of time and a lot of patience and it is your 13 year olds birthday.
   

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3. OT

   OpenTable Diner

   Detroit

   7 reviews

   2.0

   7 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 3

   Well this is my second time. The first time I waited 17 minutes and my order wasn’t taken….this visit…my $47 drink was insanely over priced. It froze solid with dry ice before i could finish. My $22 burger(Nashville smash)was extremely overpriced for what it was. The waiter was great and high energy and spot on with his service. I am a disabled vet with tinnitus, I couldn’t hear a thing people at my table were saying to me.
   

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4. N

   Nancy

   Detroit

   1 review

   4.0

   1 review

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Based on previous reviews I was hesitant to go but this place. was on my bucket's list since last year and it didnt disappoint. We had an early reservation 5:30pm and we were promptly seated, our waitress Mariam was super attentive and gave us a couple of suggestions on the extensive menu. We had pastas, Christmas sliders, a couple of yummy cocktails and a Chocolate milkshake for my daughter. We all loved our drinks and food. Cons, by the time we were leaving the restaurant filled up quickly and they turned the music up. Also, they dont do the mini dancing show for birthdays anymore, which was disappointing but overall it was a good experience.
   

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5. K

   Kara

   Northern MI

   1 review

   2.0

   1 review

   Dined 3 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 2

   Just seemed like the gold is starting to wear off… so to speak. Ambience: the screens weren’t working, some of the neon word lights were not on, some of the roses in the rose wall were gone… just looked like it wasn’t worth the price tag. Also, no staff seemed like they wanted to be there. At all. No fun, no atmosphere. Mediocre food for the cost. Server didn’t even ask if we wanted drinks. We all just kept our waters lol.
   

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6. A

   Alexis

   Detroit

   1 review

   2.0

   1 review

   Dined 4 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 5

   Terrible customer service. Empty place still serviced us as if the place was jammed pack.
   

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7. L

   Lisa

   VIP

   Detroit

   23 reviews

   2.0

   23 reviews

   Dined 5 days ago

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 1

   It was filthy and the food was gross. Not at all worth the visit. I won’t be back. The location in Chicago is so much better and even NY Times Square is decent by comparison. Don’t bother.
   

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8. J

   Justin

   Detroit

   2 reviews

   1.0

   2 reviews

   Dined 6 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Save yourself the headache and just go elsewhere. The amount you'll pay for food that is mediocre at best is disheartening to say the least. The side of mac and cheese my kid ate was essentially twenty pieces of melted American cheese singles mixed with a few noodles. Service was slow even though we were one of maybe five tables during our dining experience. The bathrooms are not kept up, disgusting, and stall doors/locks do not function properly. The kicker was when we tried to use a gift card (which was purchased from the restaurant, was valid, and was not expired) and were told THEY DO NOT ACCEPT GIFT CARDS. The manager was utterly useless just kept repeating "We do not accept gift cards". My 10 yr old has better managerial and people skills than this dolt.
   

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9. O

   Olivia

   Houston

   2 reviews

   1.0

   2 reviews

   Dined 7 days ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 2

   Out of a lot of items. Food was cold. Service was decent but great.
   

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10. R

    Ronda

    VIP

    Detroit

    4 reviews

    1.0

    4 reviews

    Dined on December 14, 2024

    1. Overall 1
    2. Food 2
    3. Service 1
    4. Ambience 2

    HORRIBLE SERVICE. Food was cold and cooked wrong. Waited over 30 minutes for a waiter.
    

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