Sugar Factory Express - Mall of America

Review summary

1. P

   Patti

   Chicago

   6 reviews

   4.0

   6 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Took my granddaughter for her birthday. I have been doing this for three years and she loves it. We were the only people in there at 1 o’clock. It was a Tuesday and cold outside. It was so much fun. Our server was wonderful and he made it really fun for her. There’s a reason why she wants to go there every year for her birthday. She wanted the hamburger with the pink bun, but that’s not on the menu anymore so she got the Belgian waffle but she liked.
   

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2. N

   Nate

   Omaha

   1 review

   2.0

   1 review

   Dined 6 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 2

   Definitely more for kids than adults. Only got to order one drink then given our bill (sad for a place that is famous for their drinks!)
   

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3. C

   Colleen

   Minneapolis

   1 review

   1.0

   1 review

   Dined on January 4, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We brought our kids for a fun outing but will never eat here again. The service was poor and our “fresh” table setting included dirty napkins. Our entrees were never entered into the computer system causing us to wait for an extremely long time (kids had finished their meals and dessert by the time our meals arrived). The food is clearly an afterthought and desserts are the focus. Our entrees were bad. We left most of the food untouched and all agreed that we would eat when we got home. I knew when making the reservation that we weren’t heading into a five start dining experience, but I think I’d rather eat at a strip mall Applebees than this horrible, overpriced and overstimulating tourist trap.
   

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4. S

   Sarah

   Las Vegas

   6 reviews

   3.0

   6 reviews

   Dined on December 31, 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 2

   Extremely overpriced and underwhelming. FYI, they no longer have a kids menu. These are things a person could probably check out in advance, but apparently, they didn't pay their website bill.
   

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5. M

   Melissa

   VIP

   Milwaukee

   1 review

   1.0

   1 review

   Dined on December 30, 2024

   1. Overall 1
   2. Food 2
   3. Service 3
   4. Ambience 2

   Restaurant decided to close early so we were rushed to order and food was just ok.
   

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6. OT

   OpenTable Diner

   Minneapolis

   2 reviews

   3.0

   2 reviews

   Dined on December 28, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   The food wasn’t the greatest and the service was subpar. However the ambiance was cute !
   

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7. J

   Jenny

   VIP

   Grand Rapids

   1 review

   1.0

   1 review

   Dined on December 27, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We sat at our table for about 10 min after being seated and had NO ONE even circle back to us to even bring water, apologize for taking so long, or acknowledge our existence. So we decided to leave and eat elsewhere. I understand being busy, understaffed, tired from the holidays, etc but we had wonderful service at every other restaurant experience in the mall during our visit.
   

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8. AF

   AsijaF

   Minneapolis

   2 reviews

   5.0

   2 reviews

   Dined on November 19, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   They service was great and timely also sung me happy bday with complimentary ice cream desert cup
   

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9. OT

   OpenTable Diner

   Chicago

   2 reviews

   5.0

   2 reviews

   Dined on November 17, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Our server DJ was amazing and made the whole experience fun. After a very long day of shopping our mini mes were nearly spent but the experience breathed life back into them. Just what we needed
   

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10. A

    Amanda

    Minneapolis

    3 reviews

    5.0

    3 reviews

    Dined on November 16, 2024

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5

    My salmon was slightly dry, but other than that, the food was good! Our waiter was absolutely the best waiter I’ve ever had. I didn’t catch his name, unfortunately. But he came with great energy and was so nice! The ambience of this place was incredible. Such a cool vibe. Will definitely revisit.
    

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