Sugar Factory - Glendale

Sugar Factory - Glendale reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. S

   Shelli

   Phoenix1 review

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Austin went out of his way to make our experience very enjoyable he was excellent and we will be back From the cackling hens 😁
   

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2. J

   Janine VIP

   Tucson3 reviews

   1.0

   Dined on April 26, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   This place does not deserve even one star. Do not waste your time here. I had a reservation at 7:30pm and the host sat us right away. After 30 minutes, there was no server that acknowledged or helped us. There was a gentleman that asked if we have been helped and gave us water. He mentioned that our server would be here shortly. Another 15 mins have passed, again, no server. Mind you, the restaurant was not busy. There were maybe 8 tables that were already tended to. We ended up leaving and going to another restaurant in the same plaza. This restaurant was not worth it. The wait time for a server was ridiculous.
   

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3. S

   Stacy

   Phoenix2 reviews

   1.0

   Dined on April 25, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 5

   We booked a reservation for my daughter-in-law and I for brunch on a Friday morning. The person there said that brunch was not an option and we could only have waffles or lunch. Extremely disappointed as my daughter-in-law came from Colorado and that was one of our main spots for us to eat. He said brunch only happens on Saturday’s and Sunday’s. Very disappointed. We left and went to Hash Kitchen and had brunch there, but extremely disappointed we couldn’t have what we truly wanted.
   

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4. S

   Selena

   Minneapolis1 review

   2.0

   Dined on April 20, 2025

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 2

   Our server spilled our fishbowl mixture on the table and proceeded to blame the bartender that it was their fault for putting too much drink mixture in the shaker. She checked in once with us while we had our food. We got charged extra for the candy in the fish bowl that was not verbally told to us or located on the menu that it was an extra charge. Not impressed with this location as I’ve gone to multiple (Vegas, Minneapolis and Chicago) and have had far better experiences.
   

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5. S

   Susy

   Western NC1 review

   1.0

   Dined on April 14, 2025

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 1

   The steak my husband ordered was meh and not worth the cost. Even worse was the fact that the music was blaring and was horrible. How is Nasty appropriate for a family restaurant?!? The server was nice, but she brought out our food staggered such that some of us were done eating before the other dishes arrived. I was excited to share this experience with my kids, but will never return.
   

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6. F

   Francesca

   Phoenix1 review

   2.0

   Dined on April 14, 2025

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 2

   We were really disappointed with this place this time. I had made reservations and no one let us know that the air conditioning was broken before hand. It was so hot inside and we had to sit outside. We drove a really long distance so we couldn’t just leave and we had a large party. Also we went for a birthday and they didn’t even have a candle. And no one offered us any compensation for the situation.
   

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7. K

   Kira

   Las Vegas1 review

   1.0

   Dined on April 13, 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   Awful experience, the air conditioning was out. They did not notify anyone that had reservations prior to arriving. It took 25 minutes to get a glass of water.
   

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8. A

   Andrea

   Phoenix1 review

   2.0

   Dined on March 29, 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   Server was great however the food took forever and it wa empty. Candy store was empty n not restocked. They didn’t have the rainbow sliders. 45 min to get water after we sat down. It was really disappointing and the grill had no flavor… talked with manager and he was soo non chalant. For 400 dollars it was not worth it!!
   

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9. G

   Grecia

   Phoenix1 review

   5.0

   Dined on March 29, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service thank you for the bday dance and celebration
   

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10. OT

    OpenTable Diner

    Phoenix1 review

    4.0

    Dined on March 8, 2025

    1. Overall 4
    2. Food 5
    3. Service 5
    4. Ambience 5

    Overall a very fun place. Very expensive food, $25.00 for a hamburger, and they charge 35.00 to do a 2 minute dance for a celebration which seemed a bit overpriced. This is probably a one and done kinda place.
    

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