Sugar Factory - Glendale

Sugar Factory - Glendale reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. S

   Shari

   Phoenix1 review

   4.0

   Dined 5 days ago

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 4

   I brought my daughter for her birthday and the goal was to give her and amazing experience and that was achieved. It was pretty empty when we walked in at noon. Reservation wasn't needed at all for but west gate as a whole was pretty empty. The food was just ok. For the price, I would have liked the quality to be far better. But again, for the experience. I tried ordering a few things off the menu but a few things were not available. I think there was one other waitress aside from mine so service wasn't as quick as I'd like it to be but totally not her fault. She did the best she could. Even with not a ton of patrons, they could have used a little help. I give it a 4 because my daughter loved the experience and her brothers who joined did as well, but again, for the price, the quality of food needs improvements. The specialty drinks and milkshake were great.
   

   Is this helpful?

2. B

   Bill

   Phoenix1 review

   2.0

   Dined on May 11, 2025

   1. Overall 2
   2. Food 4
   3. Service 4
   4. Ambience 1

   Went there for Mothers Day brunch. We had a party of 10, our table was ready but noticed it was quite warm in the restaurant (no AC). The weather outside was over 100 degrees that day. Food and drinks were very good. Felt terrible for the staff who had to work without AC on a very busy day.
   

   Is this helpful?

3. S

   Sherrie

   Phoenix1 review

   1.0

   Dined on May 10, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We made a reservation days in advance for my granddaughter’s birthday! It was a Friday. We were greeted on arrival and sat at a table. The server got us some water. We decided to go into the candy store and take some pictures of the cute things hanging on the wall. That’s how we noticed how hot it was. We got done with our pictures and sat down and realized that the air conditioning was not working unless establishment it took about 20 more minutes for our server to come back and ask us for our order and by that time I was already upset. Do you think making a reservation the establishment would reach out to you and let you know that there is no air-conditioning. And on a sidenote, their big screen TV was broken and wasn’t working.
   

   Is this helpful?

4. S

   Shelli

   Phoenix1 review

   5.0

   Dined on April 29, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Austin went out of his way to make our experience very enjoyable he was excellent and we will be back From the cackling hens 😁
   

   Is this helpful?

5. J

   Janine VIP

   Tucson3 reviews

   1.0

   Dined on April 26, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   This place does not deserve even one star. Do not waste your time here. I had a reservation at 7:30pm and the host sat us right away. After 30 minutes, there was no server that acknowledged or helped us. There was a gentleman that asked if we have been helped and gave us water. He mentioned that our server would be here shortly. Another 15 mins have passed, again, no server. Mind you, the restaurant was not busy. There were maybe 8 tables that were already tended to. We ended up leaving and going to another restaurant in the same plaza. This restaurant was not worth it. The wait time for a server was ridiculous.
   

   Is this helpful?

6. S

   Stacy

   Phoenix2 reviews

   1.0

   Dined on April 25, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 5

   We booked a reservation for my daughter-in-law and I for brunch on a Friday morning. The person there said that brunch was not an option and we could only have waffles or lunch. Extremely disappointed as my daughter-in-law came from Colorado and that was one of our main spots for us to eat. He said brunch only happens on Saturday’s and Sunday’s. Very disappointed. We left and went to Hash Kitchen and had brunch there, but extremely disappointed we couldn’t have what we truly wanted.
   

   Is this helpful?

7. S

   Selena

   Minneapolis1 review

   2.0

   Dined on April 20, 2025

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 2

   Our server spilled our fishbowl mixture on the table and proceeded to blame the bartender that it was their fault for putting too much drink mixture in the shaker. She checked in once with us while we had our food. We got charged extra for the candy in the fish bowl that was not verbally told to us or located on the menu that it was an extra charge. Not impressed with this location as I’ve gone to multiple (Vegas, Minneapolis and Chicago) and have had far better experiences.
   

   Is this helpful?

8. S

   Susy

   Western NC1 review

   1.0

   Dined on April 14, 2025

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 1

   The steak my husband ordered was meh and not worth the cost. Even worse was the fact that the music was blaring and was horrible. How is Nasty appropriate for a family restaurant?!? The server was nice, but she brought out our food staggered such that some of us were done eating before the other dishes arrived. I was excited to share this experience with my kids, but will never return.
   

   Is this helpful?

9. F

   Francesca

   Phoenix1 review

   2.0

   Dined on April 14, 2025

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 2

   We were really disappointed with this place this time. I had made reservations and no one let us know that the air conditioning was broken before hand. It was so hot inside and we had to sit outside. We drove a really long distance so we couldn’t just leave and we had a large party. Also we went for a birthday and they didn’t even have a candle. And no one offered us any compensation for the situation.
   

   Is this helpful?

10. K

    Kira

    Las Vegas1 review

    1.0

    Dined on April 13, 2025

    1. Overall 1
    2. Food 3
    3. Service 1
    4. Ambience 1

    Awful experience, the air conditioning was out. They did not notify anyone that had reservations prior to arriving. It took 25 minutes to get a glass of water.
    

    Is this helpful?