Sugar Factory - Harmon

Review summary

1. N

   Nick

   Palm Springs

   1 review

   3.0

   1 review

   Dined today

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 2

   Really terrible service and they add a 20% gratuity regardless of party size. Took 15 minutes to see a waiter and another 10 after to get waters. No check in during the middle of the meal. May have just been a result of it being New Year’s Day in Vegas as I’m assuming there were at least a few call outs, but seemingly no impetus to try to do more than the bare minimum. That said, the food was really good and our kids were thrilled with the over the top milk shakes. Would have been a much better experience with just a little bit of the basics.
   

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2. L

   Leah

   VIP

   Calgary

   5 reviews

   3.0

   5 reviews

   Dined today

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   The milkshakes certainly made our kids smile. Service was slow and the restaurant itself was underwhelming. For the cost of dinner I think I expected something different. We were seated upstairs and I thought the seating layout itself was odd. Fake (non-dairy) whip cream was used on all milkshakes and desserts which is generally something you would see at a much less expensive place.
   

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3. A

   Andrea

   Chicago

   1 review

   3.0

   1 review

   Dined 3 days ago

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 4

   I think they were possibly understaffed. It took quite a while for anyone to greet us even for drinks, and we did have a reservation. The staff was very lovely when we did get a server. The food was just okay.
   

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4. W

   Whitney

   VIP

   Salt Lake City

   12 reviews

   1.0

   12 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 1

   There is nothing positive to say about the experience. The food and milkshakes were hardly edible, in fact they were gross and expensive for the quality. The restaurant is dirty. The furniture is in poor repair. The candy store, the big attraction is closed for “restocking”. The location is terrible. I would absolutely tell you to put your effort and spend your money elsewhere. 
   

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5. M

   Mindy

   Salt Lake City

   1 review

   3.0

   1 review

   Dined 5 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   Staff and service were both marginal. Food was marginal. Drinks were marginal. For the price that you are paying for food and drinks it should be phenomenal but it definitely is NOT. I noted on my reservation that it was my daughter’s birthday and they did nothing. My husband ordered a plain drip cup of coffee that came out half full and cold-he asked for a refill and they told him he would have to pay another $7 for a refill. We would not come back as there are other restaurants far superior in the area.
   

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6. CK

   CarolineK

   VIP

   San Diego

   6 reviews

   1.0

   6 reviews

   Dined 5 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   Super disappointed. The heater was on way too high upstairs and staff said they couldn’t fix it. The bathrooms were worse than a gas station bathroom. Cleaning logs on wall completely blank, no one was tending to the bathrooms at all. Drinks came out after we were done with our food. Food took 40 min. Desserts were quicker but staff served it to us with plastic spoons. The furniture looks abused and old. Very expensive experience for a really poorly managed spot. Ownership needs to audit and make adjustments to staffing/management. I would appreciate a refund on our night there.
   

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7. J

   Jim

   VIP

   Greater Boston

   2 reviews

   2.0

   2 reviews

   Dined 6 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 2

   Typical Vegas. Waitress forgot 2 orders. Meals arrived 20 min apart so we don’t eat as a family.
   

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8. J

   Jacqueline

   Los Angeles

   7 reviews

   3.0

   7 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 5
   3. Service 4
   4. Ambience 3

   The food was delicious. The buffalo wings and sliders were perfect. The only downfall was the ambience. We were seated upstairs and it was warm, smelled like sweat and armpit. It sounds gross, but I’m just being honest. They need to turn the AC up or have some type of scent for upstairs. Also, the restroom had no hand soap.
   

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9. C

   Christine

   Salt Lake City

   2 reviews

   1.0

   2 reviews

   Dined 7 days ago

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 5

   Service and waitress were terrible. Mandatory 20% tip is egregious given that the service was bad, we should have the right to tip what we want. Slow, never brought drinks we were charged for, 30 minutes, waiting for tortillas to go with fajitas. Food and ambience were great. Just need to clean out the staff and get some new ones.
   

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10. k

    kelly

    Milwaukee

    3 reviews

    1.0

    3 reviews

    Dined on December 25, 2024

    1. Overall 1
    2. Food 2
    3. Service 2
    4. Ambience 4

    It was deceiving with the happy hour like somebody could’ve told me specific things and they didn’t on purpose.
    

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