Sugar Factory - Harmon

Review summary

1. J

   Jacqueline

   Los Angeles

   7 reviews

   3.0

   7 reviews

   Dined today

   1. Overall 3
   2. Food 5
   3. Service 4
   4. Ambience 3

   The food was delicious. The buffalo wings and sliders were perfect. The only downfall was the ambience. We were seated upstairs and it was warm, smelled like sweat and armpit. It sounds gross, but I’m just being honest. They need to turn the AC up or have some type of scent for upstairs. Also, the restroom had no hand soap.
   

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2. C

   Christine

   Salt Lake City

   2 reviews

   1.0

   2 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 5

   Service and waitress were terrible. Mandatory 20% tip is egregious given that the service was bad, we should have the right to tip what we want. Slow, never brought drinks we were charged for, 30 minutes, waiting for tortillas to go with fajitas. Food and ambience were great. Just need to clean out the staff and get some new ones.
   

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3. k

   kelly

   Milwaukee

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 4

   It was deceiving with the happy hour like somebody could’ve told me specific things and they didn’t on purpose.
   

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4. A

   Amanda

   Vancouver

   2 reviews

   3.0

   2 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 4

   The server came once to take our order and then someone else dropped it off, never saw the waitress again until I went and found her for the bill. There is automatically 20% added to every bill and 95% of that goes to the tip, the waitress took my credit card, went to the till, swiped and accepted the total without me seeing until after the transaction was done. I had no intention of adding even more tip after the service and meh, expensive food but I had to tell her to give me the receipt to remove the extra tip, so shady.
   

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5. A

   Alejandra

   New York City

   6 reviews

   1.0

   6 reviews

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 5
   4. Ambience 1

   Our server was really good but we did not like the place. It is not worthy. We went to live “the experience”. The price is too high for what it is. They charged us for the ice cubes.
   

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6. I

   Isabel

   Baltimore

   7 reviews

   1.0

   7 reviews

   Dined 5 days ago

   1. Overall 1
   2. Food 1
   3. Service 5
   4. Ambience 3

   Terrible food and cheap decor. For the same price I could’ve gotten more food with better quality ingredients at most other places on the strip
   

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7. C

   Chad

   VIP

   New York City

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 3
   3. Service 5
   4. Ambience 5

   N/a………………………………………………………………………………………………………,.,.,,,,
   

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8. C

   Claudia

   Las Vegas

   1 review

   4.0

   1 review

   Dined on December 16, 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   No explican muy bien el menú y esta muy limitado por horarios.
   

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9. OT

   OpenTable Diner

   VIP

   San Francisco

   3 reviews

   5.0

   3 reviews

   Dined on December 15, 2024

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 5

   Love the decor and menu!
   

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10. M

    Maya

    Houston

    13 reviews

    3.0

    13 reviews

    Dined on December 11, 2024

    1. Overall 3
    2. Food 5
    3. Service 4
    4. Ambience 4

    Overall good experience. Server was nice and food was good. Picture guy was cool, fyi he is not a sugar factory employee. This location needs updating.
    

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