Sugar Factory - Houston

3.2

36 Reviews

$31 to $50

American

Make a reservation

2 people

Dec 11, 2024

7:00 PM

Booked 5 times today

Great for creative cocktails
Kid-friendly
Good for special occasions

With locations in some of the world’s most cosmopolitan cities, including Las Vegas, New York City, Bahrain, Chicago, Miami, Dubai, Orlando and Manila, Sugar Factory is known the world over for its celebrity-endorsed Couture Pops, which have turned sweets into the latest designer accessory. Iconic superstars including Kylie Jenner, Kendall Jenner, Britney Spears, Drake, Nicole Scherzinger, Kim Kardashian, Eva Longoria and Rupert Grint are just a few of the celebrities who have either endorsed or have been spotted with the sparkly lollipops. Sugar Factory’s loyal celebrity following has received widespread media attention from People Magazine, the Daily Mail, US Weekly, Entertainment Tonight, Extra and more.

Order delivery or takeout

Additional information

Dining style
Casual Elegant
Price
$31 to $50
Cuisines
American, Dessert, Bar / Lounge / Bottle Service
Hours of operation
Mon–Thu, Sun 11:00 am–10:00 pm Fri, Sat 11:00 am–11:00 pm
Phone number
(713) 485-6290
Website
https://www.sugarfactory.com/houston-tx
Payment options
AMEX, Discover, JCB, Mastercard, Visa
Dress code
Smart Casual
Catering
Before you begin planning your special event, we invite you to explore our comprehensive Party Packages Menu. Inside, you'll discover detailed descriptions of the exciting options at your disposal, ensuring a memorable experience for your occasion.
Private party facilities
Before you begin planning your special event, we invite you to explore our comprehensive Party Packages Menu. Inside, you'll discover detailed descriptions of the exciting options at your disposal, ensuring a memorable experience for your occasion.

Location
5015 Westheimer Rd, Houston, TX 77056
Neighborhood
Galleria / Uptown
Parking details
None
Additional
Bar/Lounge, Beer, Cafe, Cocktails, Counter Seating, Entertainment, Full Bar, Late Night, Takeout, Weekend Brunch, Wheelchair Access, Wine

What 36 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

3.2

3.2 based on recent ratings

3.2Food
3.6Service
3.4Ambience
3.1Value

Noise • Energetic

Loved For

Houston
Kid-friendly
Houston
Kid-friendly

Review summary

AI-generated from verified diner reviews

Sugar Factory - Houston offers a vibrant atmosphere with creative drinks and whimsical milkshakes that delight patrons. The staff is noted for being friendly and attentive, with standout service from individuals like "vee and amber." While some guests mention service hiccups and pricing concerns, the festive environment and unique drink offerings make it a fun destination for special occasions.

36 Reviews

M
Maebreanna
Houston
1 review
5.0
1 review
Dined on November 26, 2024
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 5
Everything was amazing! I highly recommend this location.
Is this helpful?
S
Sakiesha
Houston
1 review
5.0
1 review
Dined on November 23, 2024
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 5
I had wonderful time . My son is autism and nonverbal they treat him so warm and kind
Is this helpful?
A
Amonica
Las Vegas
1 review
1.0
1 review
Dined on November 23, 2024
1. Overall 1
2. Food 1
3. Service 1
4. Ambience 1
This was a horrible sugar factory experience. The server was so rude. Birthday girl never got her food
Is this helpful?
J
Jasmine
Houston
1 review
3.0
1 review
Dined on November 18, 2024
1. Overall 3
2. Food 3
3. Service 5
4. Ambience 3
What can be better is the pasta more chicken more selections as in meats & just The pizza got a little messy but overall it was amazing Only 1 person enjoyed they burger I would say not using the pre-cooked patties is a giveaway
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C
Caira
Houston
1 review
2.0
1 review
Dined on November 17, 2024
1. Overall 2
2. Food 2
3. Service 1
4. Ambience 1
My daughter wanted to go there for her sweet 16. They were a large group of 8 and you would think a place that advertises serving celebrities would be able to accommodate 8 teenagers. A total disappointment! Food arrived late, some didnt receive their food until other had already ate, they gave my daughter a half hearted birthday song. So my experience here wasn't good. We won't be going back. Then they have the never to expect gratuity in addition to the bill. Well, my tip expressed what I thought of the service. You don't play with my baby girl's day, and I think most if not all father's would feel the same.
Is this helpful?
N
Natashia
Houston
1 review
5.0
1 review
Dined on November 2, 2024
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 4
Went for my daughter's 12th birthday. Everything was good...food was very good!!! 2 hr table limit so make sure everyone is on time.
Is this helpful?
T
Tiffany
Dallas
10 reviews
vip
3.0
10 reviews
Dined on October 28, 2024
1. Overall 3
2. Food 4
3. Service 4
4. Ambience 4
Vee was a great hostess and displayed customer service. She was the bartender too and handled herself well managing multiple tables. There were a few missed opportunities - ingredients for cocktails were not available, under staffing that applied extra pressure on one person, dirty silverware. Again, I want to reiterate the high level of service provided by Vee, the team member that kept the restaurant clean, and the cook producing yummy burgers, fries, and sandwiches.
Is this helpful?
J
Jessica And Victoria
Houston
1 review
1.0
1 review
Dined on October 26, 2024
1. Overall 1
2. Food 2
3. Service 1
4. Ambience 1
Horrible service I Would never return or recommend any of my friends or family
Is this helpful?
A
Ajani
Houston
1 review
5.0
1 review
Dined on October 21, 2024
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 5
First time at the Houston location- it was clean and decorated nicely. Vii was amazing - made sure my son had a great time celebrating his 9th birthday! Thank you, Vii!
Is this helpful?
A
Acerlee
Houston
1 review
3.0
1 review
Dined on October 20, 2024
1. Overall 3
2. Food 1
3. Service 5
4. Ambience 3
Paid 50 bucks for a drink only for half of it to be undrinkable and frozen solid because I decided to eat my food and let the drink sit like they should let you know that you have to drink the drink within 5 minutes of getting it or it would be frozen solid total waste of money
Is this helpful?

FAQs

Sugar Factory - Houston offers takeout which you can order by calling the restaurant at (713) 485-6290.

Sugar Factory - Houston is rated 3.2 stars by 36 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

2 people

Dec 11, 2024

7:00 PM

Booked 5 times today

Order delivery or takeout

5015 Westheimer Rd, Houston, TX 77056

Additional information

Neighborhood
Galleria / Uptown
Hours of operation
Mon–Thu, Sun 11:00 am–10:00 pm Fri, Sat 11:00 am–11:00 pm
Price
$31 to $50
Cuisines
American, Dessert, Bar / Lounge / Bottle Service
Dining style
Casual Elegant
Dress code
Smart Casual
Parking details
None
Payment options
AMEX, Discover, JCB, Mastercard, Visa
Additional
Bar/Lounge, Beer, Cafe, Cocktails, Counter Seating, Entertainment, Full Bar, Late Night, Takeout, Weekend Brunch, Wheelchair Access, Wine

Website
https://www.sugarfactory.com/houston-tx
Phone number
(713) 485-6290
Catering
Before you begin planning your special event, we invite you to explore our comprehensive Party Packages Menu. Inside, you'll discover detailed descriptions of the exciting options at your disposal, ensuring a memorable experience for your occasion.
Private party facilities
Before you begin planning your special event, we invite you to explore our comprehensive Party Packages Menu. Inside, you'll discover detailed descriptions of the exciting options at your disposal, ensuring a memorable experience for your occasion.

Sugar Factory - Houston

Make a reservation

Order delivery or takeout

Additional information

Menu

What 36 people are saying

Overall ratings and reviews

Loved For

Review summary

FAQs

Does Sugar Factory - Houston offer delivery through OpenTable or takeout?

How is Sugar Factory - Houston restaurant rated?

Is Sugar Factory - Houston currently accepting reservations?

Make a reservation

Order delivery or takeout

Additional information