Sugar Factory - Houston

Review summary

1. C

   Chris

   Boise

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 2

   Terribly overpriced for the poor quality burgers and microwave Salmon
   

   Is this helpful?

   Report
2. N

   Nancy

   Houston

   2 reviews

   3.0

   2 reviews

   Dined 7 days ago

   1. Overall 3
   2. Food 1
   3. Service 4
   4. Ambience 1

   This Sugar Factory is inside the Galleria…first no for me, it’s small and not well equipped with alcohol: unless they have a bar area in another section of the restaurant. I went specifically for the Christmas menu, I was told that they weren’t doing it anymore. The staff was nice and responsive but the environment is not comparable to any other Sugar Factory I’ve been to. The entire environment was unappealing.
   

   Is this helpful?

   Report
3. B

   Britany

   Houston

   1 review

   2.0

   1 review

   Dined on December 15, 2024

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 2

   We went for my daughter’s 16th birthday. For the price we paid you’d think the food would be way better and the service should have been excellent. I got loaded hamburger fries, the hamburger meat tasted like a freezer burned Patty that they just heated up. I literally picked out every piece of meat and only ate the cheese fries. My daughter got chicken and shrimp Alfredo. Her bowl had a hair in it. They did remake it for her but no apologies or even $5 off the bill. I ordered a sour Apple martini thing and by the time it got to my table (20 min after I ordered it) the sucker they put in it had melted and made the drink taste like medicine. What I assume was the manager asked me if the drink was “too strong” I told her it just taste nasty. I ordered a pink lemonade after that. For me and my daughter my total was $106 after tip. (I wasn’t aware gratuity was already included in the bill so they got a double tip from me) All I can say is do your research and read the reviews first.
   

   Is this helpful?

   Report
4. M

   Maebreanna

   Houston

   1 review

   5.0

   1 review

   Dined on November 26, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was amazing! I highly recommend this location.
   

   Is this helpful?

   Report
5. S

   Sakiesha

   Houston

   1 review

   5.0

   1 review

   Dined on November 23, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I had wonderful time . My son is autism and nonverbal they treat him so warm and kind
   

   Is this helpful?

   Report
6. A

   Amonica

   Las Vegas

   1 review

   1.0

   1 review

   Dined on November 23, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   This was a horrible sugar factory experience. The server was so rude. Birthday girl never got her food
   

   Is this helpful?

   Report
7. J

   Jasmine

   Houston

   1 review

   3.0

   1 review

   Dined on November 18, 2024

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 3

   What can be better is the pasta more chicken more selections as in meats & just The pizza got a little messy but overall it was amazing Only 1 person enjoyed they burger I would say not using the pre-cooked patties is a giveaway
   

   Is this helpful?

   Report
8. C

   Caira

   Houston

   1 review

   2.0

   1 review

   Dined on November 17, 2024

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 1

   My daughter wanted to go there for her sweet 16. They were a large group of 8 and you would think a place that advertises serving celebrities would be able to accommodate 8 teenagers. A total disappointment! Food arrived late, some didnt receive their food until other had already ate, they gave my daughter a half hearted birthday song. So my experience here wasn't good. We won't be going back. Then they have the never to expect gratuity in addition to the bill. Well, my tip expressed what I thought of the service. You don't play with my baby girl's day, and I think most if not all father's would feel the same.
   

   Is this helpful?

   Report
9. N

   Natashia

   Houston

   1 review

   5.0

   1 review

   Dined on November 2, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Went for my daughter's 12th birthday. Everything was good...food was very good!!! 2 hr table limit so make sure everyone is on time.
   

   Is this helpful?

   Report
10. T

    Tiffany

    VIP

    Dallas

    10 reviews

    3.0

    10 reviews

    Dined on October 28, 2024

    1. Overall 3
    2. Food 4
    3. Service 4
    4. Ambience 4

    Vee was a great hostess and displayed customer service. She was the bartender too and handled herself well managing multiple tables. There were a few missed opportunities - ingredients for cocktails were not available, under staffing that applied extra pressure on one person, dirty silverware. Again, I want to reiterate the high level of service provided by Vee, the team member that kept the restaurant clean, and the cook producing yummy burgers, fries, and sandwiches.
    

    Is this helpful?

    Report