Sugar Factory - Miami Beach

Sugar Factory - Miami Beach reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. N

   Nisreen

   Washington DC10 reviews

   5.0

   Dined on April 12, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A very fun place .. food was great for the kids and for their parents! And the service was lovely!
   

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2. J

   Jodi VIP

   Fort Lauderdale15 reviews

   1.0

   Dined on April 3, 2025

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 1

   No dry ice for drinks. Food was horrible. Restaurant was run down.
   

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3. K

   Kelly

   Miami1 review

   1.0

   Dined on March 29, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Horrible the food and the service was very bad, half of the menu wasn’t available because chef was sent to the new Factoria de Azucar and not one plate was hot or fresh.
   

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4. OT

   OpenTable Diner

   Las Vegas11 reviews

   5.0

   Dined on March 17, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent ambience!! The food amazing , the service 5 star !! I strongly recommend Sugar Factory -Miami Beach
   

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5. N

   Nicholas

   Miami1 review

   1.0

   Dined on March 15, 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   Servers were having a conversation through the duration of the meal. I had to ask the lady cleaning the tables to gather the servers attention. My burger came out fine but the breading was soggy.
   

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6. D

   Dana

   New York City14 reviews

   1.0

   Dined on March 8, 2025

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 1

   Awful food. No juices for kids, no beers/wine. The sliders meat was shoe sole quality. Everything on the menu is very high calorie - focus on taking patrons down the diabetes path.
   

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7. A

   Ashley

   Ottawa3 reviews

   4.0

   Dined on March 7, 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was fantastic and our service was amazing!!! Some guests that were there were really loud and made it hard to enjoy our time but the staff moved us to another area with out us asking and we fully enjoyed the rest of our dinner !! Good job sugar factory!!
   

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8. C

   Charles

   Miami1 review

   2.0

   Dined on March 2, 2025

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   They sat us down and gave water and we waiting 10-15 mins before somebody came to us and they didn’t even acknowledge that the occasion was a birthday dinner.
   

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9. C

   Channel

   Unspecified1 review

   4.0

   Dined on February 14, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Everything came out hot and fresh.. Everyone was friendly I best didn’t like that we could’ve easy make adjustments.. For example I wanted a salad but it came with blue cheese I asked could I replace it for any other cheese but I could not. Same with anything else I would try to alter
   

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10. L

    Latoya

    Fort Lauderdale1 review

    1.0

    Dined on February 14, 2025

    1. Overall 1
    2. Food 1
    3. Service 4
    4. Ambience 1

    This is no longer the sugar factory. It was somebody that put the sugar factory in another location. It missed the ambience of the sugar factory, and the food was horrible. The food was fried so hard I could hit my chicken tender on the table, and couldn’t bite into. The rainbow sliders came back undercooked, and when we sent them back, they came back robbery and the buns were hard .The menu was mixed with sugar factory items , and Nikko’s pizza restaurant unfortunately it was a horrible dining experience for a fun outing on Valentine’s Day. Oh, and I forgot I had to tell them that the roof was leaking inside the restaurant but our server was wonderful. He really tried his best.
    

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