Sugar Factory - Orlando

Review summary

1. K

   Kay

   Mobile

   2 reviews

   1.0

   2 reviews

   Dined today

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 2

   I don’t know where to begin. Worst restaurant experience I have EVER had & it was on my anniversary. 1- no hostess at the station when we arrived & we had to wait almost 10 minutes to be seated (it was not busy at all). Then we had to wait almost another 10 minutes for our waitress to come to our table. Then what I wanted to eat (the Christmas wings) were not available smh. THEN the bathrooms were DISGUSTING!!! At this point that is Strike 4 so I do something I never do- I ask for a manager. It took her a while to come but she did come. I nicely & quietly explain that it is our anniversary & the troubles we had already ran into. I also told her I assumed she was short staffed due to the holiday which she agreed she was. I thought that speaking with her would change our dilemma for the better. Boy was I wrong. A few minutes later, she comes back to tell me that they don’t serve broccoli and she didn’t know why I was allowed to order it. Well the waitress listed it as one of my options! Strike 5!! Then the food comes. I asked for my salmon to be medium well, it was over cooked. My man’s burger was so dry he added ketchup- and he can’t stand ketchup! Oh- forgot that when the food came out, there were no utensils to eat them with smh Had to flag a hostess down to bring me some which took about 5 mins. What’s that, strike 7?!? Then the green beans I ordered to replace the broccoli I originally ordered were sour! Had to spit them out. When the waitress came back by, I told her about my salmon and asked if I could replace the green beans with a side salad with ranch. It comes out drenched with balsamic, no ranch to be seen SMH Strike 8!!! I asked for a to go box and then she tells me the manager discounted our food and was going to give us a free dessert. I was surprised but ready to go. I ordered the strawberry cheesecake with ice cream to go because I was completely over the evening. When we get the check, there’s barely a discount! $9 off?! SMH Will NEVER be back.
   

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2. M

   Michel

   Tampa

   4 reviews

   3.0

   4 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 2

   The restaurant needs some deep cleaning. Everything was sticky and grimy. The floors and tables were extra sticky. The bathrooms are in very poor shape. The server was nice but service was slow and it was empty. The food was okay but very expensive, it is a very touristy area so not surprised. I would not recommend.
   

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3. K

   Kelly

   Orlando

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Here’s the revised version: We had a reservation but were made to wait at the front. The hostess sitting nearby acted like we didn’t exist. Once we were finally seated, we were ignored for another 13 minutes before someone brought water and said they’d be back shortly. Another 15 minutes passed, and still no service. The atmosphere felt off, with half the lights in the place turned off. For a spot charging $40+ for a drink, the experience was far from worth it. After waiting over 30 minutes with no service, we walked out. We will not be coming back.
   

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4. K

   Karen

   Glasgow

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Took kids as a xmas eve treat, waited over 30 mins to just be served a drink. When it finally came to food order there was basically nothing that the kids wanted…even though they advertised their winter menu which included pancakes we were told there was no pancakes….nothing sweet available except for ice cream sundaes…had to pay for drinks and leave and take very disappointed kids elsewhere….was charged $32 for all of our drinks which were in tiny little cups. Definitely won’t be back. So upset as this was one of the things the kids were so excited about doing on their holiday…after seeing all the TikTok videos etc it’s nothing like it’s made out to be.
   

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5. D

   Dawn

   Orlando

   1 review

   2.0

   1 review

   Dined 4 days ago

   1. Overall 2
   2. Food 3
   3. Service 4
   4. Ambience 4

   on our last visit, which was last night. The restaurant was cold just as it was outside. Their store was completely empty. A lot of the items on their specialty Christmas menu was out plus some of the items on the regular menu and a few of the specialty milkshakes, our server was great, but he was overwhelmed with a lot of big tables and a few small ones so the wait was long and we weren’t able to celebrate my daughter‘s birthday with the song and dessert because we were tired and cold.
   

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6. P

   Paul

   VIP

   London

   1 review

   2.0

   1 review

   Dined 5 days ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 1

   A great waitress but this spot is nothing like other Sugar Factory restaurants I have experienced. Food and drinks were fine but so many choices on the menu unavailable and as a tinnitus sufferer, I really struggled every time the music was played to max volume wishing people happy birthday etc. Hope it picks up to usual SF standards
   

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7. B

   Bradley

   Orlando

   1 review

   2.0

   1 review

   Dined 6 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 1

   We waited 20 mins after we already set up a reservation to sit down, looked at the online menu and half the items weren’t on there. Server was okay placed our orders and the guy besides us got his food orders a medium cooked burger received well done. We received our order a steak, orders medium well; a burger medium rare both came out well done. For a $46 steak it was very bland with no seasoning, burger was okay. When getting the check I saw on his hand held both we input for well done. $160 very subpar place would not recommend the food drink are okay but not worth the price.
   

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8. J

   Justin

   Miami

   1 review

   1.0

   1 review

   Dined 6 days ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 4

   Food came out and a lot of people were missing plates including the birthday boy waiter over a hour for a burger that wasn’t crazy at all
   

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9. A

   Aubrey

   Jacksonville

   4 reviews

   2.0

   4 reviews

   Dined 6 days ago

   1. Overall 2
   2. Food 1
   3. Service 5
   4. Ambience 4

   The place looked really fun, the atmosphere was party like. However, after waiting 20 minutes to sit we were told they were out of flat breads, sliders, onion rings, spinach dip, and a few other items. The lack of communication before we sat was disappointing. There was nothing else we could eat and had to walk out with our family which was super embarrassing for us. We had our kids with us after a family day at ICON Park. Had we known about the large number of menu limitations, we could’ve chosen another dining location. Our server was super sweet and understanding. Just over all very poor customer communication and we wound up just eating Taco Bell.
   

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10. W

    Wendy

    Orlando

    1 review

    1.0

    1 review

    Dined 7 days ago

    1. Overall 1
    2. Food 1
    3. Service 2
    4. Ambience 2

    Reservation was at 6:30 pm. We waited for 40 minutes for a table. It seemed that the people who approached the host would get bumped ahead of others. Many people who arrived after us were seated well before us. Food: took forever! Looking around, many tables didn’t have food either. Food quality was well below par. The loaded fry variety was decent but not enough to go back again. Fried Mac and cheese had a really weird and bland taste. We ordered the pasta marinara with no cheese or basil. Just pasta and sauce. It came out as normal and had to be sent back. What was given was luke warm. But my son enjoyed it. My husband and son said the men’s room was disgusting. The women’s room had an overly clogged sink. Atmosphere: has a fun vibe. The music is louder than most places and gets even louder for special celebrations. it adds to the fun vibe. But, none of the songs playing are edited and the songs were very explicit. The ONLY thing that was good was our server. She was very nice and helpful.
    

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