Sugar Factory - Pentagon Mall

3.3

2063 Reviews

$50 and over

American

Good for special occasions
Kid-friendly
Good for groups

Sugar Factory Pentagon Mall features delectable dinner selections. This celebrity favorite is sure to satisfy any sweet-tooth craving. Signature treats include famous Couture Pops, smoking Goblet Drinks, candy infused cocktails, and the one-and-only King Kong Sundae.

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Additional information

Dining style
Casual Dining
Price
$50 and over
Cuisines
American
Hours of operation
Mon–Thu, Sun 11:00 am–11:00 pm Fri, Sat 11:00 am–1:00 am Lunch Mon–Fri 11:00 am–3:00 pm Brunch Sat, Sun 11:00 am–3:15 pm Happy Hour Mon–Fri 4:00 pm–7:00 pm
Phone number
(703) 258-3374
Website
http://www.sugarfactorypentagon.com/
Payment options
AMEX, Discover, Mastercard, Visa
Dress code
Casual Dress
Executive chef
Troy Gallimore

Location
1100 S Hayes St, Arlington, VA 10017
Neighborhood
Arlington
Parking details
None
Additional
Banquet, Bar/Lounge, Beer, Cocktails, Dancing, Entertainment, Full Bar, Happy Hour, Outdoor Smoking Area, Patio/Outdoor Dining, Patio/Outdoor Dining, View, Weekend Brunch, Wheelchair Access

Banana Split$15.00
Giant scoops of strawberry, chocolate, vanilla ice cream with caramelized bananas, strawberry preserves and chocolate malt balls topped with candied pineapple sauce, caramel sauce, pure melted chocolate, whipped cream, toasted walnuts and powdered sugar with a cherry on top! Serves 2 people
Red Velvelt$14.00
Three scoops of vanilla ice cream with red velvet cake chunks and fresh raspberries topped with vanilla icing, warm fudge, whipped cream and red sprinkles. Serves 2 people
Strawberry Cheesecake Overload$14.00
Three scoops of strawberry ice cream with New York cheesecake chunks and fresh strawberries topped with strawberry sauce, vanilla bean whipped cream and white chocolate strawberry shavings. Serves 2 people

What 2,063 people are saying

Overall ratings and reviews

3.3

3.3 based on all time ratings

3.3Food
3.3Service
3.5Ambience
3Value

Noise • Energetic

2,063 Reviews

M
Marner
VIP
Washington DC
13 reviews
4.0
13 reviews
Dined on March 16, 2020
1. Overall 4
2. Food 3
3. Service 4
4. Ambience 2
Our service was outstanding. Vee was our main server and she was friendly, helpful, and made our first-time experience wonderful. Her helper servers were friendly and excellent too. Our mac and cheese balls were not good. Flavorless, including the sauce, and they were cold. Our burgers and club sandwich were better, but way overpriced. Had to ask for more blue cheese on the burger, because it wasn't even noticeable at first glance. The milkshakes looked good, though we didn't try any. The banana split was very good and enough for 3 people. The music was crazy loud when birthday celebrations were conducted, but thankfully got turned down at other times. I think we had better luck than other reviewers because of the Coronavirus outbreak. Capacity was down, diners were spread out, and there was no wait time for our reservation. The food even looked like the photos in the menu. Not sure if we would have visited without a Groupon because of the high prices.
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S
Sahsen
Washington DC
1 review
1.0
1 review
Dined on March 16, 2020
1. Overall 1
2. Food 3
3. Service 1
4. Ambience 1
Service was poor! Waiters had us clean our own tables; supplied the roll of paper towels, but did not clean it. Waiters kept changing; food and drinks took a long time to come out. Terrible customer service.
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OT
OpenTable Diner
Baltimore
7 reviews
3.0
7 reviews
Dined on March 15, 2020
1. Overall 3
2. Food 3
3. Service 2
4. Ambience 3
We went to celebrate an 18th birthday. It was a very disappointing experience. There were only 2 Insane Milkshakes available. And they were out of lots of candy for the drinks. Our service was extremely slow. I was disappointed in the value for the money spent.
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QP
QuintesiaP
Washington DC
1 review
5.0
1 review
Dined on March 15, 2020
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 5
Everything was good, we can’t wait to go back. I’ve already recommended this place to half the people I know.
Is this helpful?
OT
OpenTable Diner
Washington DC
1 review
4.0
1 review
Dined on March 15, 2020
1. Overall 4
2. Food 3
3. Service 5
4. Ambience 5
Our server Lily was totally awesome!
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T
Tiara
Washington DC
1 review
5.0
1 review
Dined on March 14, 2020
1. Overall 5
2. Food 5
3. Service 4
4. Ambience 5
Went for my son’s 8th birthday. We the adults and children attending, truly enjoyed themselves!!
1 person found this helpful
A
Angel
Washington DC
1 review
1.0
1 review
Dined on March 9, 2020
1. Overall 1
2. Food 1
3. Service 1
4. Ambience 1
This was the dirtiest Sugar Factory I’ve ever been to. The service was absolutely horrible. The waitress took my family’s order, brought it out and we never saw her again. We had to ask another waitress to find her. When she finally decided to come out to give us the check she never came back to pick it up. There was not toilet tissue or paper towels in either bathroom.
1 person found this helpful
AM
AmyM
Raleigh
1 review
5.0
1 review
Dined on March 9, 2020
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 3
Dinner was amazing. We had the salmon salad, fettuccine alfredo and cheesecake. The food far exceeded our expectations - everything was delicious! Our server was friendly and attentive. The vibe of the restaurant is young and hip, there’s a big screen TV on the wall looping scenes of celebrities at Sugar Factory restaurants around the country and club music playing overhead. This would be a fun place for a girls night out or a birthday party. We were visiting from out of town but would certainly return for an awesome meal when back in the area.
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j
jral
Washington DC
2 reviews
3.0
2 reviews
Dined on March 8, 2020
1. Overall 3
2. Food 3
3. Service 3
4. Ambience 2
Our server was very attentive but it was extremely busy for a Sunday evening. We had a later reservation, 7:45 pm, 3 people, and we still had to wait 45 mins for the larger parties to leave before we were seated. We made our reservations well in advance and had a much longer wait than anticipated. The food was good. Our goblet drink did not have the candy sharks that were in the menu description and they were out of Nutella for our dessert. It was a little disappointing but after the crazy amount of people that were served that evening it was not too surprising they ran out of things. I would definitely recommend The Sugar Factory but maybe visit on a week day during the day to avoid the craziness of the evening.
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OT
OpenTable Diner
Washington DC
1 review
4.0
1 review
Dined on March 8, 2020
1. Overall 4
2. Food 3
3. Service 3
4. Ambience 5
First time visit, nice experience 🎉
1 person found this helpful

FAQs

Sugar Factory - Pentagon Mall is rated 3.3 stars by 2063 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Not available on OpenTable

Unfortunately, this restaurant is not on the OpenTable booking network. To check availability, please contact them directly.

Is this your restaurant?

Claim this listing

Google Map for Sugar Factory - Pentagon Mall

1100 S Hayes St, Arlington, VA 10017

Additional information

Neighborhood
Arlington
Hours of operation
Mon–Thu, Sun 11:00 am–11:00 pm Fri, Sat 11:00 am–1:00 am Lunch Mon–Fri 11:00 am–3:00 pm Brunch Sat, Sun 11:00 am–3:15 pm Happy Hour Mon–Fri 4:00 pm–7:00 pm
Price
$50 and over
Cuisines
American
Dining style
Casual Dining
Dress code
Casual Dress
Parking details
None
Payment options
AMEX, Discover, Mastercard, Visa
Executive chef
Troy Gallimore
Additional
Banquet, Bar/Lounge, Beer, Cocktails, Dancing, Entertainment, Full Bar, Happy Hour, Outdoor Smoking Area, Patio/Outdoor Dining, Patio/Outdoor Dining, View, Weekend Brunch, Wheelchair Access

Website
http://www.sugarfactorypentagon.com/
Phone number
(703) 258-3374

Sugar Factory - Pentagon Mall

Not available on OpenTable

There’s more to explore

Additional information

Menu

Sugar Factory Appetizers

Basket of Fries$7.00

Guacamole$10.00

Buttermilk Onion Rings$10.00

Chicken Fingers$11.00

Soups and Salads

Classic French Onion Soup$8.00

Mixed Greens Salad$10.00

Caesar Salad$11.00

Ice Cream

Banana Split$15.00

Red Velvelt$14.00

Strawberry Cheesecake Overload$14.00

What 2,063 people are saying

Overall ratings and reviews

FAQs

How is Sugar Factory - Pentagon Mall restaurant rated?

Is Sugar Factory - Pentagon Mall currently accepting reservations?

Not available on OpenTable

Additional information