Sugar Factory - Queens

Sugar Factory - Queens reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. I

   Iris

   Atlantic City20 reviews

   3.0

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   We’ve been to this restaurant before and it’s been satisfactory. Unfortunately this last experience was well below that. Despite the restaurant being virtually empty we needed to wait until every one of our 7 party were present before being seated. This despite advising that my husband was unable to stand for any length of time. There was no attempt at customer service either in form or function. Food was ok but took forever to be served and then the order was wrong for 3 of the 7. Don’t think we’ll be returning.
   

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2. OT

   OpenTable Diner

   New York City1 review

   5.0

   Dined on May 22, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very good experience from service to food. Thank you
   

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3. D

   Dion

   Scranton / Poconos1 review

   2.0

   Dined on May 16, 2025

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 1

   The glasses and utensils were NOT SANITIZED PLATES DIRTY GOT AN ELERGIC REACTION from eating food. Short staff waited long for service food very cold French fries too hard music was EXTREMELY LOUD. Could not hear conversation and did not enjoy the dine in
   

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4. r

   ronald

   Atlantic City2 reviews

   4.0

   Dined on May 12, 2025

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   Good spot seemed overwhelmed bo a 10 person group but they're usually on point.
   

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5. M

   Melissa

   New York City2 reviews

   2.0

   Dined on May 11, 2025

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 3

   It started off on the wrong foot. The hostess was mumbling to us and not speaking clearly when we arrived. We stood waiting for atleast 15 minutes to be seated even tho there was a reservation. She walked away from the front multiple times. We were left standing in the entryway while she walked by herself to the back of the restaurant carrying all the menus for us. Then the waiter took our order and we expected to be served water first, alcohol and shake drinks, soft drinks with meals, appetizers, dinner meals, and then dessert, in that order. We received one meal, one drink, another meal, the appetizer, a couple of drinks and so on like this. There was no organization of the meal what so ever. Everyone was finished eating at different times. The drinks, like a glass of water, didn't come out until everyone was almost done eating. It was a horrible dining experience and the food was terrible. Everything was over cooked and soggy and I'm talking burger with fries, chicken & waffle, fettuccine alfredo - all easy things to cook. The shakes and ice cream were made on point, and delicious to boot but not enough to salvage our experience. Never goin there for a meal again. Not to mention I had called and cancelled the 5pm reservation which was never canceled. I received a phone call at 5:15 asking if my group was still coming to dine. Very disappointing.
   

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6. K

   Kristyn

   Unspecified1 review

   2.0

   Dined on May 9, 2025

   1. Overall 2
   2. Food 1
   3. Service 5
   4. Ambience 5

   Staff was great, food was bad, only go for the drinks
   

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7. O

   Onel

   New York City1 review

   5.0

   Dined on May 9, 2025

   1. Overall 5
   2. Food 3
   3. Service 5
   4. Ambience 5

   It was a little too expensive for the verity of food. Yet it was a great experience. Thank you!
   

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8. E

   Elena VIP

   Atlanta41 reviews

   5.0

   Dined on May 7, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Really cute spot. My fish tacos were yummy. I had a very attentive server. Desserts on the menu seemed too large but a single scoop of ice cream is an option.
   

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9. B

   Brittany

   New York City3 reviews

   1.0

   Dined on May 4, 2025

   1. Overall 1
   2. Food 4
   3. Service 3
   4. Ambience 5

   I just didn’t like that they were cleaning while ppl were eating it smelled like faboloso while we were eating other than that it was very delicious and nice decor and space .
   

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10. D

    DEBRA

    New York City9 reviews

    5.0

    Dined on May 4, 2025

    1. Overall 5
    2. Food 5
    3. Service 4
    4. Ambience 5

    Seated quickly but more than twenty minutes before a server came for our order and the restaurant was pretty empty. Server was very nice once he did come and the rest of the experience was wonderful.
    

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