Sugar Factory - San Antonio

Sugar Factory - San Antonio reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. A

   Amanda

   Columbus4 reviews

   3.0

   Dined on March 23, 2025

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 3

   Food was just ok, service was not great. Very expensive for what you get and they automatically add 20% service tip.
   

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2. OT

   OpenTable Diner

   Charlotte1 review

   3.0

   Dined on March 23, 2025

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   I love the concept of the restaurant. It’s “trendy” and I can see why it would attract guests; however, the prices do not reflect the quality of the food and drinks. $18 for a basic fruity margarita, $10 for drip coffee, $30 for chicken and waffles. None of these items were “elevated” to justify their prices.
   

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3. JM

   JosellaM

   Houston1 review

   2.0

   Dined on March 16, 2025

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 1

   they were out of menu items on the menu, cups & silverware were dirty, as well as the restrooms. service was not that great. food was good.
   

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4. OT

   OpenTable Diner

   Austin1 review

   5.0

   Dined on March 12, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Went for birthday party they brought out ice cream and sang happy birthday good food great environment.
   

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5. OT

   OpenTable Diner

   Dallas1 review

   5.0

   Dined on March 10, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Loved the food. Cajun chicken pasta was my FAV! Everyone was so sweet
   

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6. K

   Kimberly

   Louisville3 reviews

   4.0

   Dined on March 10, 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was wonderful and our server was great. My only issue is that they were understaffed. There did not appear to be any busing staff, the hostess and waiters were doing everything themselves which slowed things down.
   

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7. M

   Mykia

   San Antonio1 review

   5.0

   Dined on March 9, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Desiree was amazing. I do thank you for dancing and singing baby happy birthday . My oldest daughter is autistic and it was her 8th birthday and to see her dance and smile was amazing and I appreciate you and karlita. Yall are amazing and I hope to see you all again real soon❤️
   

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8. P

   Priscilla

   San Antonio1 review

   3.0

   Dined on February 28, 2025

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 3

   Amazing date night we got the chicken parm that serves 2 it was amazing and then got the fondue for dessert which was the highlight of my dinner!! Waiter was really nice and we tipped him $20 and he stopped thanked us he was so deserving of it as he was running around and bartending he definitely deserved it!!
   

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9. a

   aurora

   Unspecified1 review

   5.0

   Dined on February 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Reserved a table for 2 on valentines day and surprisingly it wasn't busy. The drinks were amazing along with the food (huge portions). Overall service & experience was good.
   

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10. K

    KimMia

    Dallas1 review

    4.0

    Dined on February 3, 2025

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 4

    This is my daughter 16th birthday and it was a great experience. I really enjoyed the waitress that we had. She was very intensive. I want to give her a great thank you
    

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