Sugar Factory - San Antonio

3.9

493 Reviews

$31 to $50

American

Make a reservation

2 people

Nov 24, 2024

11:00 PM

Booked 15 times today

Great for creative cocktails
Good for special occasions
Great for brunch

Sugar Factory American Brasserie, America’s favorite eatery and celebrity hotspot – known for its over-the-top dishes, sweets and treats – has opened its second Texas location in San Antonio. The world-famous, family-friendly, high-energy celebration destination is located on the popular River Walk at 849 E Commerce St, unit 109.

“For over a decade, Sugar Factory has delighted guests of all ages with our internationally recognized fun, high energy brand delivering memorable experiences in a family-friendly atmosphere. We are excited to introduce San Antonio to our signature desserts, savory dishes, beautiful photo op walls, and friendly staff,

Order delivery or takeout

Private dining

Book your next event with us

View details

Additional information

Dining style
Casual Elegant
Price
$31 to $50
Cuisines
American, Comfort Food, Dessert
Hours of operation
Mon–Thu 11:00 am–10:00 pm Fri 11:00 am–11:00 pm Sat 10:00 am–11:00 pm Sun 10:00 am–10:00 pm Brunch Sat, Sun 10:00 am–4:00 pm
Phone number
(726) 204-2020
Website
https://sanantonio.sugarfactory.com/
Payment options
AMEX, Discover, Mastercard, Visa
Dress code
Casual Dress
Private party facilities
Looking for the perfect place for your party. Look no further than the Sugar Factory for Bachelorette Parties, Sweet Sixteens, Quinceañeras, Baby Showers & more. you can contact our Events Department at sanantonioparties@sugarfactory.com or call (726) 204-2020.
Private party contact
Dana Sugarman: (726) 204-2020

Location
849 E Commerce St, San Antonio, TX 78205
Neighborhood
Downtown
Parking details
None
Additional
Bar/Lounge, Beer, Cafe, Cocktails, Full Bar, Late Night, Patio/Outdoor Dining, Private Room, Takeout, Weekend Brunch, Wheelchair Access, Wine

Offers

Sugar Factory Happy Hour
Multiple dates available
Mon - Thu - 4:00 PM - 10:00 PM,Fri - 4:00 PM - 11:00 PM
Sugar Factory celebrates the happiest hours of the day with our amazing Happy Hour! Relax and enjoy our some signature beverages and select food items at a special price to end your day perfectly! Monday - Friday 4pm-7pm Please note Happy Hour is served in our Bar and Patio areas, seating is 1st come 1st serve. We DO NOT accept reservations for Happy Hour:)

Popular dishes

What 493 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

3.9

3.9 based on recent ratings

3.9Food
3.9Service
4Ambience
3.3Value

Noise • Moderate

Loved For

San Antonio
Kid-friendly
San Antonio
Kid-friendly

Review summary

AI-generated from verified diner reviews

Sugar Factory in San Antonio offers a "fun and trendy" atmosphere, perfect for special occasions with "great desserts" and "unique experiences." While the ambiance is lively and "Instagram worthy," some reviews mention a high price point and service inconsistencies. Ideal for "memorable celebrations" but be prepared for bustling energy and varied service experiences.

493 Reviews

R
Ross
Los Angeles
8 reviews
vip
3.0
8 reviews
Dined today
1. Overall 3
2. Food 1
3. Service 3
4. Ambience 4
Food was on par with a Chilis. Desserts were big and extravogent but brownies and donuts that were toppings were pre-frozen.
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C
Crystal
Seattle
1 review
5.0
1 review
Dined 3 days ago
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 5
Awesome service!!! Terrance was awesome server! My daughter loves to eat here for her birthday
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J
James
Houston
2 reviews
2.0
2 reviews
Dined on November 2, 2024
1. Overall 2
2. Food 3
3. Service 2
4. Ambience 2
I didn't anticipate boujee. It was very loud and dark.. I didn't like the music. It was like being in a club. I don't like clubs.
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A
Adrina
Memphis/West TN
18 reviews
5.0
18 reviews
Dined on November 1, 2024
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 5
Jazz was a great server. Made sure we were well taken care of. The food and drinks were amazing!
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T
Tishia
Orlando
4 reviews
2.0
4 reviews
Dined on October 27, 2024
1. Overall 2
2. Food 3
3. Service 1
4. Ambience 3
Nothing at all like the experience you see on social media. The service wasn’t exceptional. They have a mandatory 20% service charge, so there’s no motivation for the waiters to provide you good service. They weren’t welcoming. We waited at the door and someone saw us and still took their time to get us seated. The food is overpriced. The drinks were fine. Honestly, for the money that you’re paying, you’re paying off going to a fine dining restaurant for a better experience. A sugar factory at a different location is worth a chance. Don’t recommend this one at all.
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T
Tiffany
Corpus Christi
1 review
2.0
1 review
Dined on October 27, 2024
1. Overall 2
2. Food 3
3. Service 1
4. Ambience 4
The location is very small, very busy, understaffed. Don’t order a steak. It won’t come back, correct. If you want to go to the Sugar factory, go to Chicago, Houston, Miami. Do not come to San Antonio….
1 person found this helpful
K
Ken
Houston
4 reviews
5.0
4 reviews
Dined on October 13, 2024
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 5
Great Environment, Great Food, Great Customer Service….Family loved it. Recommend that you give it a try when in SA….it’s located next door to Margaritaville!
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s
scott
Washington DC
8 reviews
2.0
8 reviews
Dined on September 28, 2024
1. Overall 2
2. Food 1
3. Service 2
4. Ambience 5
Tables were not ready - waitress told us how dry the chicken and waffles were and that was shocking. The drink from the bar was terrible and not taken off the bill although not drunk. The staffs professionalism was terrible but based on them getting a 20% tip in advance why work for it. Great for pictures but ear before you come! We ate again after leaving!
1 person found this helpful
D
Destiny
San Antonio
1 review
1.0
1 review
Dined on September 28, 2024
1. Overall 1
2. Food 5
3. Service 1
4. Ambience 1
Food was amazing drinks tasted like sugary Smirnoff waiter took forever just to bring refills over rated
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L
Lovethebluesandrock
San Antonio
4 reviews
5.0
4 reviews
Dined on September 21, 2024
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 5
It’s the only restaurant in the city I can sit down and have a nice meal while listening to hip hop and rnb Also amazing wait staff
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FAQs

Sugar Factory - San Antonio offers takeout which you can order by calling the restaurant at (726) 204-2020.

Sugar Factory - San Antonio is rated 3.9 stars by 493 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

2 people

Nov 24, 2024

11:00 PM

Booked 15 times today

Order delivery or takeout

Google Map for Sugar Factory - San Antonio

849 E Commerce St, San Antonio, TX 78205

Additional information

Neighborhood
Downtown
Hours of operation
Mon–Thu 11:00 am–10:00 pm Fri 11:00 am–11:00 pm Sat 10:00 am–11:00 pm Sun 10:00 am–10:00 pm Brunch Sat, Sun 10:00 am–4:00 pm
Price
$31 to $50
Cuisines
American, Comfort Food, Dessert
Dining style
Casual Elegant
Dress code
Casual Dress
Parking details
None
Payment options
AMEX, Discover, Mastercard, Visa
Additional
Bar/Lounge, Beer, Cafe, Cocktails, Full Bar, Late Night, Patio/Outdoor Dining, Private Room, Takeout, Weekend Brunch, Wheelchair Access, Wine

Website
https://sanantonio.sugarfactory.com/
Phone number
(726) 204-2020
Private party facilities
Looking for the perfect place for your party. Look no further than the Sugar Factory for Bachelorette Parties, Sweet Sixteens, Quinceañeras, Baby Showers & more. you can contact our Events Department at sanantonioparties@sugarfactory.com or call (726) 204-2020.
Private party contact
Dana Sugarman: (726) 204-2020

Sugar Factory - San Antonio

Make a reservation

Order delivery or takeout

Private dining

Additional information

Offers

Sugar Factory Happy Hour

Popular dishes

Sugar Factory Omelet

The Signature Sugar Factory Burger

Sugar Factory Pancake Stack

Menu

What 493 people are saying

Overall ratings and reviews

Loved For

Review summary

FAQs

Does Sugar Factory - San Antonio offer delivery through OpenTable or takeout?

How is Sugar Factory - San Antonio restaurant rated?

Is Sugar Factory - San Antonio currently accepting reservations?

Make a reservation

Order delivery or takeout

Additional information