Sullivan's Steakhouse - Charlotte

Review summary

1. OT

   OpenTable Diner

   Charlotte1 review

   1.0

   Dined 7 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   The service was terrible. I brought clients to dinner and our food not only took forever, but the servers who brought our food smelled like they had bags of weed in their pocket. Disappointing because this was my first and last time here.
   

   Sullivan's Steakhouse - CharlotteResponded 3 days ago

   Hello, I wanted to sincerely apologize for your experience. We strive for a perfect experience for every guest & it is beyond clear that we missed the mark. I am highly concerned about your recent visit & would greatly appreciate if you could reach out to us at (704) 335-8228 so we can learn more & work to make things right. Sincerely, CJ Recker
   

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2. OT

   OpenTable Diner

   Charleston5 reviews

   2.0

   Dined on March 2, 2025

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 3

   We decided to give this restaurant a try for our date night. First off the ladies bathroom in the front was disgusting. We sat in the bar area because we were too early for our reservation and didn’t want to wait. Our server was decent but she kept asking us the same questions about our order. I was thinking to myself why don’t you just write it down. The next thing was our food was taken to another table and then minutes later we received another tables food. We both ordered bone in ribeye which was burnt. My wife sent hers back and got another steak cut which was better. Lastly when it came to the check we paid and before we left another server brought someone else’s ticket and credit card to our table and walked away. We literally had to find someone to give the ticket and card back. We are honest people. Overall I don’t have to come back at all.
   

   Sullivan's Steakhouse - CharlotteResponded on March 3, 2025

   Hello, I wanted to apologize for your experience. We strive for a perfect visit for every guest & it is clear that we missed the mark. I would greatly appreciate if you could reach out to us at (704) 335-8228 so we can work to make things right. Sincerely, CJ Recker
   

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3. M

   Mike VIP

   Charlotte15 reviews

   1.0

   Dined on March 2, 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   STAY AWAY!!! The worst experience dining in memory. Horrible service, bad food and lousy environment. We had a reservation and were running late by about 10 minutes so we called to give them a heads up. The woman who answered lectured us about the 15 minute policy on holding reservations. When we got there (9 minutes late we waited about 10 minutes to be seated which is typical for a Saturday night at a busy restaurant. Then we were ignored for 20 minutes. Someone brought bread and water but no one came to introduce themselves, take a drink order….. for 20 minutes. I had to go to the hostess stand to complain before our waitress showed up. She was apologetic and nice but didn’t have an explanation. I asked to see the manager. After 10 more minutes, a manager who whispers and mumbles came over with a complementary order of egg rolls to attempt to make up for it. Would have been nice if they asked what we wanted. The egg rolls were horrible by the way. By the time we got our entrees it was an hour and 45 minutes later. The manager came back did the same mumbling whisper thing and told us he would do something on the bill which was he took off 50% of two entrees. A reasonable attempt to save an evening but we will not go back. The food was average for an Applebees, it was overpriced (there is an upcharge of $6 to get bacon on a wedge salad), I said enough about the service.
   

   Sullivan's Steakhouse - CharlotteResponded on March 3, 2025

   Mike, I am truly sorry about your experience. We strive for a perfect visit for every guest & it is clear that we missed the mark. I would greatly appreciate if you could give us a call at (704) 335-8228 so we can work to make things right. Sincerely, CJ Recker
   

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4. L

   Larry VIP

   Charlotte66 reviews

   5.0

   Dined on February 28, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We were there for our 33rd Anniversary and it was outstanding.
   

   Sullivan's Steakhouse - CharlotteResponded on March 1, 2025

   Larry, Thank you for the fantastic feedback! We are overjoyed that we made your anniversary special & hope to see you in again soon for another wonderful evening. Sincerely, CJ Recker
   

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5. OT

   OpenTable Diner

   Charlotte3 reviews

   4.0

   Dined on February 28, 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was good, our waiters and waitresses were super professional, courteous and friendly. The service was at a bit slower pace. I believe due to the restaurant being less busy. That’s pretty common within the restaurant industry.
   

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6. M

   Maria

   Charlotte3 reviews

   5.0

   Dined on February 22, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We dined at Sullivans to celebrate our anniversary it was a wonderful experience we enjoyed everything from the moment we arrived to the moment we left. The staff made us feel very welcome and special our table was decorated with rose petals and candles such a treat our server Mike was super friendly and helpful and informative with his recommendations he did not miss a beat and he went above and beyond to take care of us. The food was divine I had a filet and my husband had a ribeye we shared Brussel sprouts lobster Mac n cheese and a baked potato as well as the most delicious appetizer ever Philly cheesesteak egg rolls and peanut butter pie for dessert which is the most amazing dessert ever
   

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   Sullivan's Steakhouse - CharlotteResponded on February 23, 2025

   Maria, Thank you for the fantastic feedback! I am delighted that Mike helped to craft the perfect experience for you and will be sure to let him know. We hope to see you in again soon for another fantastic evening. Sincerely, CJ Recker
   

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7. R

   Rex VIP

   Charlotte3 reviews

   5.0

   Dined on February 22, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was excellent and the service at both the bar and our waiter (Daryl) was excellent.
   

   Sullivan's Steakhouse - CharlotteResponded on February 23, 2025

   Rex, Thank you for the fantastic feedback! I will be sure to let Daryl know that he did a fantastic job as well! We hope to see you in again soon for another great evening. Sincerely, CJ Recker
   

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8. T

   Tyler VIP

   Charlotte10 reviews

   2.0

   Dined on February 22, 2025

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   Not great. Bad service, basically had to beg the server to do his job. We had a party of 8 and they essentially forgot about us. Food was super mediocre for a prime steakhouse. Won't go back.
   

   Sullivan's Steakhouse - CharlotteResponded on February 23, 2025

   Tyler, I wanted to apologize for your experience. We strive for every guest to have a perfect evening and it is clear that we missed the mark. I would appreciate if you could give us a call at (704) 335-8228 so we can work to make things right. Sincerely, CJ Recker
   

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9. S

   Sienna

   Columbus2 reviews

   1.0

   Dined on February 19, 2025

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 1

   Do NOT waste your money on Sullivan’s in Charlotte. Our experience was so bad, it was comical! There were gnats flying all around our table and on the walls. It’s a steakhouse and they couldn’t cook a medium or medium-well steak to save their lives. We paid and they couldn’t get our change right…even after two attempts. We finally just left because we couldn’t stop laughing at how awful it was.
   

   Sullivan's Steakhouse - CharlotteResponded on February 23, 2025

   Sienna, I am so sorry for your experience with us. We strive for a fantastic visit for every guest & it is clear that we missed the mark. I would greatly appreciate if you could give us a call at (704) 335-8228 so we can work to make things right. Sincerely, CJ Recker
   

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10. B

    Beth

    Raleigh2 reviews

    5.0

    Dined on February 18, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We had a delicious meal at Sullivan’s. Cocktails were perfect , all the food was delicious, and they even decorated our table with rose petals and celebration of our anniversary. The value was actually excellent. We ordered the three courses for $50 since we did not want large portions. It was plenty of food for us and a great deal.
    

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    Sullivan's Steakhouse - CharlotteResponded on February 23, 2025

    Beth, Thank you for the phenomenal feedback. We are overjoyed that you had such a wonderful evening with us & hope to see you in again soon. Sincerely, CJ Recker
    

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