Sullivan's Steakhouse - Palm Desert

Review summary

1. C

   Chad

   New York City

   1 review

   1.0

   1 review

   Dined today

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 4

   Had a 7:00pm reservation but was told when we checked in it could be up to a 30 minute wait. Luckily, we were seated about 15 minutes later. We placed our entree orders about 7:30p. That was the last time we heard from our server or anyone else for the next 45 minutes. No drink refills or water refills. Nothing. About 8:30pm, our servers stopped at the table and asked if anyone had told us that the kitchen was running behind by 45 minutes. We told her that it had already been almost an hour. But we did get our water refilled. Which was nice. So now it’s around 9:15pm(two hours after being seated) and we asked again the status of our entrees. She told us that we were next up after the table next to us received their food. The same table that was seated 15 minutes after us. When I asked the server the reason why things were taking so long, her reply was “I’m not really sure”. We did get our food a little after 9:30p and it was incorrect. Three of the steaks were cooked correctly but cold. And the fourth was cooked rare instead of medium. And we were missing a side dish. After sending the rare steak back to the kitchen, another 15 minutes went by. It came back still rare. And we were still missing the side dish. So after almost 2.5 hours we said screw it and asked for the check. No manager ever stopped by. They ended up comping our 2 glasses of wine for the trouble. What a joke.
   

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2. M

   Michelle

   Bahrain

   7 reviews

   5.0

   7 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Moises was an exceptional waiter who made our first dining experience with Sullivan’s a great one. When ever we return to Palm Springs, we’ll be back. Thank you Moises and thank you to the chef and Sullivans for making our Christmas Eve dinner a fabulous one. Moises, I’m glad you figured out their was one duplicate gift certificate.
   

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3. S

   Steve

   VIP

   San Diego

   62 reviews

   5.0

   62 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The service was excellent. The food was excellent and the atmosphere was excellent. We enjoyed thanksgiving here and now Christmas Eve. It was a great experience.
   

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4. G

   Gini

   VIP

   Washington DC

   7 reviews

   2.0

   7 reviews

   Dined today

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 3

   Wrong salads brought out. My third visit and my last.
   

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5. D

   Dr. Rory

   VIP

   Phoenix

   2 reviews

   1.0

   2 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 4
   3. Service 4
   4. Ambience 5

   1. Not enough servers to handle the number of diners. 2. Miscommunications re: price of wine and specific entree choice. 3. Lack of follow-through on requests.
   

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6. S

   Steven

   VIP

   Palm Springs

   37 reviews

   3.0

   37 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 3

   Food was very good. Unfortunately, our server Jackie seemed distracted by other things during our visit. She was nice enough, but we had to flag her down to order drinks after sitting for about 20 minutes. Our table was not cleared of empty plates for another 15-20 minutes because many of the staff were busy visiting in the kitchen and not paying attention to customers. We requested 2 desserts to go, Jackie nicely brought them by, and then never came back with our check. We had to go ask the host to find her and bring our check, which took another 10 minutes. Jackie seemed to be focused on other issues besides her customers. Other tables around us were served with much more attention by their servers.
   

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7. Z

   Zac

   VIP

   Palm Springs

   2 reviews

   1.0

   2 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   Food was sub par for the price. Steaks charred on the outside and blue on the inside. Definitely not cooked to the temperature requested. It felt like the waiter was upset when you asked any questions at all. Won’t be going back or recommending it.
   

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8. P

   Pamela

   San Francisco

   5 reviews

   5.0

   5 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   We always enjoy the appetizer, seafood tower. It includes lobster, tiger shrimp, oysters, ahi tuna and jumbo Alaska crab legs. Pair this appetizer with a savory onion soup or wedge salad and it’s perfect for 3 Or 4 people for dinner.
   

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9. d

   danica

   Palm Springs

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lunch today was great! Excellent service all around, the knockout is great. Will be back soon
   

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10. H

    Howard

    VIP

    Palm Springs

    42 reviews

    3.0

    42 reviews

    Dined 6 days ago

    1. Overall 3
    2. Food 3
    3. Service 3
    4. Ambience 3

    Just OK but priced as high end. Service just alright but nothing special
    

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