Sullivan's Steakhouse - Tucson

Review summary

1. C

   Claudette

   Seattle

   2 reviews

   5.0

   2 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The three of us had the filet mignon. Excellent food, service, prices as expected. It was a great choice. Recommended.
   

   Sullivan's Steakhouse - TucsonResponded 4 days ago

   Hello Claudette, my name is Matthew Rochin General Manager with Sullivans Steak House. Thank you so much for your 5-star review. We look forward to your next memorable dining experience. We love to hear all feedback good or bad it can only make us better, please don't hesitate to ask for the manager on duty or contact me personally at 520.873.8358. Hope you have a wonderful day. Thank you, Matt
   

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2. D

   DANIEL

   Tucson

   1 review

   2.0

   1 review

   Dined 7 days ago

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 3

   Calamari was overcooked. My wife’s steak came out undercooked, then when we went it back, my steak got cold because I wanted to wait and eat with her.
   

   Sullivan's Steakhouse - TucsonResponded today

   Hello Daniel, My name is Matthew Rochin General Manager for Sullivans Steak House. First off I want to thank you for dining with us. I'm very disappointed we were not worthy of 5 stars and would love to hear any feedback that will help make us better. Please don't hesitate to ask for the manager on duty or contact me personally at 520.873.8358. Hope you have a wonderful day. I would love to invite you back in on me. Please call me at the restaurant at 520.299.4275 and we can figure out what day works best fo you and you wife. Thank you Matt
   

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3. A

   Alexander

   Tucson

   2 reviews

   3.0

   2 reviews

   Dined 7 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   Service was friendly but slow. Food was good but overpriced. It's the new universal standard that has diplaced genuine quality and value.
   

   Sullivan's Steakhouse - TucsonResponded 7 days ago

   Hello Alexander, Thank you for taking the time to share your feedback. We're glad to hear that you enjoyed our food and found it to be good value. We're sorry to hear that you found our service to be slower than expected and that you felt it wasn't genuine quality. We strive to provide a unique and enjoyable dining experience for all our guests and it seems we fell short of our own standards during your visit. We appreciate your candid feedback and will use it to improve. We hope you'll give us another chance to serve you better in the future. Best regards, Matthew Rochin | General Manager
   

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4. S

   Susan

   Phoenix

   4 reviews

   5.0

   4 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Even though we asked for a booth they had us set up in the center of the room. We requested a booth because of the noise and 3 of the 4 are hearing impaired, which we stayed. They did move us to a booth but why not set us up there for our arrival?
   

   Sullivan's Steakhouse - TucsonResponded 7 days ago

   Hey Susan, We're sorry to hear that your experience at Sullivan's Steakhouse - Tucson didn't meet your expectations. We understand your concerns about the setup and the noise level. We're sorry if it caused discomfort for you and your group. We appreciate your feedback and will certainly take it into consideration as we continually strive to improve our guest experience. We hope to have the opportunity to serve you again and make your next visit a better one. Matthew Rochin General Manager
   

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5. M

   Marianne

   VIP

   Tucson

   5 reviews

   5.0

   5 reviews

   Dined on January 14, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server Nico was great, service was excellent. Our steaks & dinners were Excellent!
   

   Sullivan's Steakhouse - TucsonResponded on January 15, 2025

   Thanks for visiting us, Marianne! My name is Matthew Rochin General Manager for Sullivna's. We're thrilled to hear that you had a great dining experience at Sullivan's Steakhouse - Tucson. It's wonderful to know that our steaks and dinners met your expectations. We're also glad to hear that our service was excellent and that you enjoyed your overall experience. We strive to provide excellent food and service to all our guests, and your feedback is a testament to our efforts. We look forward to serving you again soon! If I can ever do anything for you please reach out to me personally at 520.873.8358
   

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6. S

   Sabrina

   Phoenix

   2 reviews

   4.0

   2 reviews

   Dined on January 14, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Very nice experience. The tomahawk steak was a little over seasoned. The kids meals were full sized adult burgers they couldn’t get their mouths around it for a bite. Caused issues for the kids. The orange martini was delicious. Service was fantastic.
   

   Sullivan's Steakhouse - TucsonResponded 4 days ago

   Hello Sabrina, my name is Matthew Rochin General Manager with Sullivans Steak House. Thank you so much for your 5-star review. We look forward to your next memorable dining experience. We love to hear all feedback good or bad it can only make us better, please don't hesitate to ask for the manager on duty or contact me personally at 520.873.8358. Hope you have a wonderful day. Thank you, Matt
   

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7. S

   Shari

   VIP

   Denver

   32 reviews

   5.0

   32 reviews

   Dined on January 13, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Consistently great! Pease don’t change anything…except some of your leather chairs are pretty tired and torn. Otherwise great
   

   Sullivan's Steakhouse - TucsonResponded on January 14, 2025

   Hello Shari, My name is Matthew Rochin General Manager for Sullivans Thanks for the feedback, Shari! We're thrilled to hear that you consistently enjoy your experiences at Sullivan's Steakhouse - Tucson. We appreciate your kind words about our food and service. We're always looking for ways to improve, so we'll definitely take your comments about the leather chairs into consideration. We're glad to hear that you've found our establishment great. Looking forward to serving you again soon!
   

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8. L

   Linda

   Detroit

   5 reviews

   5.0

   5 reviews

   Dined on January 12, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   First time at Sullivan’s but definitely not the last. Excellent experience/meal.
   

   Sullivan's Steakhouse - TucsonResponded on January 12, 2025

   Hello Linda! My name is Jenna Taylor, Manager with Sullivans Steak House. Thank you so much for your 5-star review. We look forward to your next memorable dining experience. We love to hear all feedback good or bad it can only make us better, please don't hesitate to ask for the manager on duty or contact me at (520)299-4275. Hope you have a wonderful day. Kind regards, Jenna Taylor
   

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9. B

   Bart “Alex”

   Tucson

   3 reviews

   5.0

   3 reviews

   Dined on January 12, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was our first time eating at Sullivan’s. We are very happy with the service and overall experience. Since having dinner there my wife has mentioned that this is her new favorite place to eat. We will be back.
   

   Sullivan's Steakhouse - TucsonResponded on January 14, 2025

   Hey Bart “Alex”, My name is Matthew Rochin General Manager for Sullivans. We're thrilled to hear that your first visit to Sullivan's Steakhouse - Tucson was a positive one! It's wonderful to know that our service and overall experience met your expectations. We're glad your wife enjoyed her dinner and has since declared Sullivan's as her new favorite place to eat. Your kind words mean a lot to us. We look forward to serving you again soon! I love to hear feedback good or bad it can only make us better. Thank you Matthew Rochin
   

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10. J

    Joan

    Tucson

    16 reviews

    5.0

    16 reviews

    Dined on January 11, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We decided to go to Sullivan’s for a nice dinner. Decided to order from ‘Sure Thing’ menu and it was delicious. You get a choice of a salad or soup and then entree with steak , chicken or salmon and 3 options for dessert. It was $49.99 and it was wonderful. Everything was delicious and good portions. I had the Caesar salad with homemade dressing, 8 ounce sirloin steak with garlic mashed potatoes and New York style cheesecake. Our service was excellent and highly recommend for a great dinner at a very good price!
    

    Sullivan's Steakhouse - TucsonResponded on January 12, 2025

    Hello Joan! My name is Jenna Taylor, Manager with Sullivans Steak House. Thank you so much for your 5-star review. We look forward to your next memorable dining experience. We love to hear all feedback good or bad it can only make us better, please don't hesitate to ask for the manager on duty or contact me at (520)299-4275. Hope you have a wonderful day. Kind regards, Jenna Taylor
    

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