Sullivan's Steakhouse - Tucson

Review summary

1. R

   Rodolfo

   Las Vegas

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   Overall, it was a decent meal but nothing to come back for. Ordered 2 filets, and while mine was cooked as ordered, my girlfriend was WAY overdone. Several tables around us sent their food back die to being underdone. For $300, it was overpriced for the quality I expected. The kitchen was running an hour behind.
   

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2. M

   Marci

   New York City

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 4

   Made a reservation for 6 on New Year’s Eve at 8:30 pm. We were promptly seated, drinks provided and orders taken. And then we sat. And sat. And sat. If the kitchen can’t handle the volume, they should not take the reservations. We finally got our food after 10:30 pm!!! One person in our party had to send back their entree because they requested no cheese and it came covered with cheese. The two fillets were reported “good”, but rather flavorless. My husband’s strip was dry and overcooked. He had to SAW through it to cut pieces off. The center was cooked properly but the ends were like rocks. It was a bad cut of meat or left to sit under a heater for far too long. He left 1/3 of it over. We didn’t bother sending it back, as we had a party to get to. At $80-$90 per plate, this was extremely disappointing to say the least. We will not go back and do not recommend this restaurant.
   

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3. K

   Karen

   VIP

   San Francisco

   2 reviews

   3.0

   2 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   Service staff was very friendly. Most of our food was very good. I recommend the Cheesesteak eggrolls and scallops! However steaks were both under and over cooked. I think the kitchen was overwhelmed as reservations were not very well spaced out. We weren’t sat for our 7:00 reservation until 7:30. I would go back, but not during a holiday or busy weekend night.
   

   Sullivan's Steakhouse - TucsonResponded today

   Hello Karen, myname is Matthew Rochin General Manager for Sullivans Steak House. First off I want to thank you for dining with us. I'm very disappointed we were not worthy of 5 stars and would love to hear any feedback that will help make us better. You are correct the system was not set up properly and it took too many reservations early which set everything back Please don't hesitate to ask for the manager on duty or contact me personally at 520.873.8358. Hope you have a wonderful day Thank you Matt
   

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4. N

   Nanci

   Tucson

   5 reviews

   1.0

   5 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 2
   3. Service 3
   4. Ambience 3

   We had a 6 pm reservation we waited 20 minutes for our table. We told by our waitress that they were out of oysters & tomahawk steak. We were surprised by this since it was 6 pm. Lobster bisque soup had 1 piece of lobster. Appetizers calamari & cauliflower were good. We then waited over an hour for our entrees. My steak salad was drenched in salad dressing making it soggy & the steak was tough. Overall disappointed & won’t go back.
   

   Sullivan's Steakhouse - TucsonResponded today

   Hello Naci, My name is Matthew Rochin General Manager for Sullivans Steak House. First off I want to thank you for dining with us. I'm very disappointed we were only worthy of 1 stars and would love to hear any feedback that will help make us better. It started off with our early reservation showing up late and we took to many so kitchen got overwhelmed and guest suffered for it your yourself included. I would love to invite you back in and make it up to you. Please call me at the restaurant and I will explain what I would like to do for you Please don't ever hesitate to ask for the manager on duty or contact me personally at 520.873.8358. Hope you have a wonderful day Thank you Matt
   

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5. R

   Rosann

   New York City

   12 reviews

   5.0

   12 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great New Year's Eve experience. We didn't wait long and all of the staff were friendly and attentive. Our waiter Josh was very charming. He made sure we were informed about the menu options and made suggestions. He was always available for anything we needed. Truly above and beyond our expectations. Bone in Rib Eye was cooked perfectly and very tasty. We will definitely go back .
   

   Sullivan's Steakhouse - TucsonResponded 1 day ago

   Hello Rosann, my name is Matthew Rochin General Manager with Sullivans Steak House. Thank you so much for your 5-star review. We look forward to your next memorable dining experience. We love to hear all feedback good or bad it can only make us better, please don't hesitate to ask for the manager on duty or contact me personally at 520.873.8358. Hope you have a wonderful day. Thank you, Matt
   

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6. D

   David

   Salt Lake City

   6 reviews

   2.0

   6 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 3

   New Year’s Eve is our anniversary. Our food was like warm. The restaurant was very busy so service was slow. For the price of food, I expected better. We won’t go back.
   

   Sullivan's Steakhouse - TucsonResponded 1 day ago

   Hello David, My name is Matthew Rochin General Manager for Sullivans Steak House. First off I want to thank you for dining with us. I'm very disappointed we were not worthy of 5 stars and would love to hear any more feedback that will help make us better, and I would love to invite you back in to make it up to you. If you would like to do this please call the restaurant at 520.299.4275 and ask for me and I can explain what I would like to do for you. Please don't ever hesitate to ask for the manager on duty or contact me personally at 520.873.8358. Hope you have a wonderful day Thank you Matt
   

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7. R

   Randall

   Tucson

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   Mediocre at best. It took 15 minutes after being seated to get water. Restaurant about 1/3 full. One drink order was wrong. 5 minutes after ordering food, the server returned to clarify order. It took 5 minutes to get spoons after a very poor bisque was delivered. Another 10 minutes passed by before salmon delivered with salad. Shrimp cocktail was sad and limp. Beef Wellington bites made with ground beef was ordinary. Server seemed more interested in chatting with friends. Another server passed by and banged into the back of my chair but didn’t pause to apologize. Restaurant extremely loud to where you couldn’t hear the person across the table. Expensive and disappointing.
   

   Sullivan's Steakhouse - TucsonResponded 1 day ago

   Hello Randall, my name is Matthew Rochin General Manager for Sullivans Steak House. First off I want to thank you for dining with us. I'm very disappointed we were not worthy of 5 stars and we love to hear any feedback that will help make us better. I would love to invite you back in and make it right. If you would like to give us another try please call me at the restaurant and I can explain what I can do for you on a future visit. Yesterday was an off day for us I am so sorry, Please don't hesitate to ask for the manager on duty or contact me personally at 520.873.8358. Hope you have a wonderful day Thank you Matt
   

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8. G

   German

   VIP

   San Francisco

   6 reviews

   5.0

   6 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   The only issues I had was I ordered a medium steak and it was more medium rare. Not terrible, but slightly under my request. Also the lobster mashed potatoes needed a little more seasoning. What I enjoyed was the ambiance. Noise level were low enough to have a conversation without yelling. Drinks were replenished in a timely manner. Thanks for a great experience! To me docking a star for not to my request steak I think is fair .
   

   Sullivan's Steakhouse - TucsonResponded 2 days ago

   Hello German, My name is Matthew Rochin, General Manager with Sullivan's Steak House. Thank you so much for your 5-star review. I'm sorry your steak was not prepared perfectly for you. We love to hear all feedback, good or bad, it can only make us better. Please don't hesitate to ask for the manager on duty or contact me personally at 520.873.8358. I hope you have a wonderful day. Thank you, Matt
   

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9. S

   Sergio

   VIP

   Tucson

   14 reviews

   5.0

   14 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Superb dining experience in every respect! We’ll most certainly return!
   

   Sullivan's Steakhouse - TucsonResponded 2 days ago

   Hello Sergio my name is Matthew Rochin General Manager with Sullivans Steak House. Thank you so much for your 5-star review. We look forward to your next memorable dining experience. We love to hear all feedback good or bad it can only make us better, please don't hesitate to ask for the manager on duty or contact me personally at 520.873.8358. Hope you have a wonderful day. Thank you, Matt
   

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10. C

    Christopher

    San Francisco

    10 reviews

    1.0

    10 reviews

    Dined 5 days ago

    1. Overall 1
    2. Food 1
    3. Service 3
    4. Ambience 3

    Fries were cold. My nephew’s sandwich was cold. All food just okay.
    

    Sullivan's Steakhouse - TucsonResponded 2 days ago

    Hello Christopher, My name is Matthew Rochin General Manager for Sullivans Steak House. First off I want to thank you for dining with us. I'm very disappointed we were not worthy of more than 1 star. Please don't hesitate to ask for the manager on duty or contact me personally at 520.873.8358. I would love to invite you back in. Please call me at the restaurant at 520.299.4275 and we can discuss what I would like to do for you on your next visit Hope you have a wonderful day Thank you Matt
    

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