Sushi Roku - Pasadena

Review summary

1. L

   Lily

   San Francisco

   2 reviews

   5.0

   2 reviews

   Dined on December 23, 2024

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 5

   Very enjoyable evening out. My daughter and I enjoyed the very tasty food. The sake selection was unbelievable. We enjoyed our drinks appetizer and our entrée. Well done beautiful decor nice place for an evening out. My daughter and I were visiting from Northern California. So glad we followed Frank’s advice. Frank at hotel Dena recommended your restaurant to us.
   

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2. D

   Debbie

   Orange County

   21 reviews

   5.0

   21 reviews

   Dined on December 13, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was great. Hubby is not a sushi fan, but found good options. Lance, our server was great.
   

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3. D

   Danni

   Los Angeles

   2 reviews

   5.0

   2 reviews

   Dined on December 13, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Gary was exceptional as always! The food was amazing and we can’t wait to go back again
   

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4. R

   Robert

   VIP

   Los Angeles

   3 reviews

   5.0

   3 reviews

   Dined on December 10, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and service. Let the waitress order for you.
   

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5. M

   Marie

   VIP

   Orange County

   11 reviews

   4.0

   11 reviews

   Dined on December 7, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 2

   Server was awesome, quality of food was excellent, gluten free options for rolls. Noise level was super loud with music too loud for talking to our friends. White wine was not chilled. Otherwise, great quality.
   

   Sushi Roku - PasadenaResponded on December 13, 2024

   Thank you for dining with us and sharing your positive comments regarding our food as well as your constructive feedback regarding how we can improve. I am incredibly sorry that the music level was too loud. We will make sure to monitor that moving forward.
   

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6. A

   Andrea

   VIP

   Los Angeles

   1 review

   5.0

   1 review

   Dined on December 1, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was great except the hostess. Very pretty young lady, but no eye contact or smile. Food and waitress were awesome!!!
   

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7. D

   David

   VIP

   Los Angeles

   23 reviews

   5.0

   23 reviews

   Dined on November 24, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   An overall excellent dining experience. The food and drinks were great. The waitstaff was excellent. We would definitely go there again.
   

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8. A

   AIDA

   VIP

   Los Angeles

   23 reviews

   5.0

   23 reviews

   Dined on November 16, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was really fresh & delicious, drinks were great & service was amazing. Had a wonderful time & will be returning very soon.
   

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9. A

   Aaron

   VIP

   Central Coast

   14 reviews

   2.0

   14 reviews

   Dined on October 30, 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 2

   The service could have been better. I was there on business & mid conversation the waitress asked us to cash her out because she was being sent home by her manager.
   

   Sushi Roku - PasadenaResponded on November 10, 2024

   Dear Aaron, Thank you for taking the time to leave a review of your experience. We appreciate all feedback, as it helps us to improve our service and provide a better dining experience for our guests. We are very sorry to hear that you had a negative experience with our service. It is unacceptable for our staff to ask guests to cash them out during a meal, and we have taken steps to ensure that this does not happen ever again. We would love to host you again. -Sushi Roku Pasadena Management
   

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10. R

    Rene

    Orange County

    4 reviews

    2.0

    4 reviews

    Dined on October 26, 2024

    1. Overall 2
    2. Food 3
    3. Service 2
    4. Ambience 3

    Sushi Roku in Pasadena has been a popular spot for sushi lovers, and during my recent visit, I found out why. The food, especially the miso soup, was delightful, rich, flavorful, and served at just the right temperature. It was a comforting start to the meal, setting a positive tone for the afternoon. The sushi itself was impressive, too, fresh and beautifully presented. I particularly appreciated their flexibility in customizing orders using soy paper, which added a unique twist to our dishes. However, while the food was top-notch, our experience was marred by a regrettable incident involving the staff. As my aunt entered the ladies' room, she was confronted by the manager, who inappropriately pointed her toward the men's room, citing that the ladies' room was for women. While my aunt understands that she may present in a way that confuses people, the comment came across as rude and unnecessary. It left her feeling humiliated, and unfortunately, this incident overshadowed the rest of our experience. While the service was generally okay, this specific moment had a ripple effect on the rest of our afternoon — we all left feeling less than satisfied despite the excellent food. It’s disappointing when a restaurant known for its culinary offerings falls short in the hospitality department. Sushi Roku has the potential to be a fantastic dining experience. Still, they need to ensure their staff is trained to treat every customer with respect and dignity, regardless of how they might present.
    

    Sushi Roku - PasadenaResponded on November 14, 2024

    We sincerely apologize for the unfortunate incident involving the manager & your aunt. This experience is unacceptable & does not reflect the values of our restaurant. We have taken immediate action to address this matter internally & I assure you that all our staff members are properly trained to treat every customer with respect & dignity. We would like to make things right & invite you to contact the restaurant & ask for the General Manager to discuss your experience further. Thank you
    

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