Sway Thai - Austin

Review summary

1. M

   Murali

   San Francisco

   94 reviews

   vip
   4.0

   94 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 2

   Didn’t expect community table. The ambience was a little loud to have a business conversation effectively. Some food items were really good & some not so great. Example the crab fried rice was actually sweet & not savory 😅. The Service was very good.
   

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2. T

   Toonskis

   Austin

   16 reviews

   vip
   4.0

   16 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 2

   Excellent everything! The loudness is the only problem. It was not too loud at 5pm. Then, it started filling up, and we had to shout (group of 4) because of the way the seating is set up. Other than that, this place it a foodies dream. AMAZING!
   

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3. V

   Vance

   Austin

   3 reviews

   vip
   5.0

   3 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 4

   I hosted my traditional holiday dinner before the Nutcracker with friends and family. Drinks were well made, the food was delicious, as always. We were happy to see the crab fried rice back on the menu. Although I had mentioned to our server that we were on a schedule, he frequently disappeared, and food delivery lagged significantly during the evening even though it was not busy. Overall, food and drinks were great as usual. Service was unfortunately a bit lacking.
   

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4. T

   Tony

   Los Angeles

   3 reviews

   vip
   5.0

   3 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Don't write many reviews but had to give a shout out to Sway. Amazing experience. Amazing food. Great service. The short ribs curry was amazing and if you only have one dish, this was a little piece of heaven.
   

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5. G

   GABRIEL

   San Diego

   2 reviews

   5.0

   2 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food and drinks were great! There was a family behind us who had little kids who were screaming the whole time. I know it wasn’t the restaurants fault, but I wanted people to read this and think twice before taking little kids to an upscale place. Go to chucky cheese, where a kid can be a kid!
   

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6. D

   Danielle

   Austin

   7 reviews

   5.0

   7 reviews

   Dined on December 1, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always love the food here!! We also enjoy the community tables
   

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7. D

   Deshawn

   Pittsburgh

   1 review

   vip
   1.0

   1 review

   Dined on November 27, 2024

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 3

   Dishes lacked depth of flavor and some were randomly inedibly spicy with red pepper flakes. The waiters were nice but were not regularly checking in. Silverware and chopsticks were not properly provided. Frequency of server checkin was low. And entree dishes were overpowered by spices with little flavor coming through. Overall looked like the reviews are not doing justice. Also it would be nice to have comfortable seating options. Or else you cut out the older population. The servers were overall kind and informative about dishes. But the food taste, lack of comfortable seating, and us having to find chopsticks, plates and cutlery since server was not checking in made the experience suppar
   

   Sway Thai - AustinResponded on November 29, 2024

   Hi Deshawn, I'm sorry you didn't enjoy your experience with us, but thank you for the feedback. We're always striving to be better, and it's this type of review that helps us focus on where we can grow. We would love to get you back in, and send you some food that we think could change your mind on how great our dishes can be here, and how great our service is when executed correctly. Not sure where you were sitting, but we can offer seating with back support in several of our sections if the benches in the main dining room don't suit your needs. Just let us know, and we'd be happy to make this all happen for you. Thank You again, Nick Cvercko, Assistant General Manager
   

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8. S

   Seth

   Baja California

   2 reviews

   3.0

   2 reviews

   Dined on November 24, 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 5

   Just a very average experience and above average prices for Thai food. The jungle curry needs work.
   

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   Sway Thai - AustinResponded on November 27, 2024

   Hi Seth, Thanks for coming in, and your review. We depend on feedback to make sure we're always improving and focusing on what needs adjustment. May I ask what about the Jungle Curry you didn't enjoy? Also, what about the experience wasn't up to par? Again, thank you for letting us know, and we'd love to get you back in to show you how great things are here when our standards are met. Thank You, Nick Cvercko, Assistant General Manager
   

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9. T

   Tanya

   Phoenix

   1 review

   3.0

   1 review

   Dined on November 23, 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 5

   Great atmosphere but a little loud for conversation. Food was just “okay”, not great. The penang short rib curry was so spicy hot that we had to load it with the rice to consume. We all enjoy spicy food, but it was over the top! We started with the crab salad, which was fantastic, crispy pork and shrimp shy mai, too crispy, hard to eat, the calamari which was good but there wasn’t much of it, and the brussel sprouts which were good but nothing special. For our mains we ordered panang short rib curry, the son in law which was the hero, the tiger cry and the chicken fried rice which were pretty average. We finished with carrot cake, which had good flavor, just wished it wasn’t so dry. We dined early but had issues with drink service, just a soda, we ultimately canceled order after not receiving it within a half hour. Maybe we had high expectations, we traveled a hour to meet friends but we likely won’t return.
   

   Sway Thai - AustinResponded on November 27, 2024

   Hello Tanya, Thank you for coming in, and for your honest feedback. We always want to strive to improve, and it's open honesty like this that helps us focus on the right areas of improvement. I'm sorry your drink service lacked, and that certain items weren't made to your liking. I can for sure say that when the pork and shrimp shu mai are cooked correctly, they are a crowd favorite. We're currently retooling the entire dessert menu, and have been focusing on the fryer a lot. I'd love to get you in and buy you a shu mai, dessert, and your soda to show you what great things you can expect from us. Just let them know I sent you and they'll confirm it all with me. Thanks again Nick Cvercko - Assistant General Manager
   

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10. M

    Michal Lauren

    Dallas

    1 review

    5.0

    1 review

    Dined on November 23, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Amazing! Get the pork dumpling appetizer. It is so good! We sat on the rooftop overlooking downtown. So romantic!
    

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