Sway Thai - Austin

Review summary

1. D

   Deshawn

   Pittsburgh

   1 review

   vip
   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 3

   Dishes lacked depth of flavor and some were randomly inedibly spicy with red pepper flakes. The waiters were nice but were not regularly checking in. Silverware and chopsticks were not properly provided. Frequency of server checkin was low. And entree dishes were overpowered by spices with little flavor coming through. Overall looked like the reviews are not doing justice. Also it would be nice to have comfortable seating options. Or else you cut out the older population. The servers were overall kind and informative about dishes. But the food taste, lack of comfortable seating, and us having to find chopsticks, plates and cutlery since server was not checking in made the experience suppar
   

   Sway Thai - AustinResponded 1 day ago

   Hi Deshawn, I'm sorry you didn't enjoy your experience with us, but thank you for the feedback. We're always striving to be better, and it's this type of review that helps us focus on where we can grow. We would love to get you back in, and send you some food that we think could change your mind on how great our dishes can be here, and how great our service is when executed correctly. Not sure where you were sitting, but we can offer seating with back support in several of our sections if the benches in the main dining room don't suit your needs. Just let us know, and we'd be happy to make this all happen for you. Thank You again, Nick Cvercko, Assistant General Manager
   

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2. S

   Seth

   Baja California

   2 reviews

   3.0

   2 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 5

   Just a very average experience and above average prices for Thai food. The jungle curry needs work.
   

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   Sway Thai - AustinResponded 3 days ago

   Hi Seth, Thanks for coming in, and your review. We depend on feedback to make sure we're always improving and focusing on what needs adjustment. May I ask what about the Jungle Curry you didn't enjoy? Also, what about the experience wasn't up to par? Again, thank you for letting us know, and we'd love to get you back in to show you how great things are here when our standards are met. Thank You, Nick Cvercko, Assistant General Manager
   

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3. T

   Tanya

   Phoenix

   1 review

   3.0

   1 review

   Dined 7 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 5

   Great atmosphere but a little loud for conversation. Food was just “okay”, not great. The penang short rib curry was so spicy hot that we had to load it with the rice to consume. We all enjoy spicy food, but it was over the top! We started with the crab salad, which was fantastic, crispy pork and shrimp shy mai, too crispy, hard to eat, the calamari which was good but there wasn’t much of it, and the brussel sprouts which were good but nothing special. For our mains we ordered panang short rib curry, the son in law which was the hero, the tiger cry and the chicken fried rice which were pretty average. We finished with carrot cake, which had good flavor, just wished it wasn’t so dry. We dined early but had issues with drink service, just a soda, we ultimately canceled order after not receiving it within a half hour. Maybe we had high expectations, we traveled a hour to meet friends but we likely won’t return.
   

   Sway Thai - AustinResponded 3 days ago

   Hello Tanya, Thank you for coming in, and for your honest feedback. We always want to strive to improve, and it's open honesty like this that helps us focus on the right areas of improvement. I'm sorry your drink service lacked, and that certain items weren't made to your liking. I can for sure say that when the pork and shrimp shu mai are cooked correctly, they are a crowd favorite. We're currently retooling the entire dessert menu, and have been focusing on the fryer a lot. I'd love to get you in and buy you a shu mai, dessert, and your soda to show you what great things you can expect from us. Just let them know I sent you and they'll confirm it all with me. Thanks again Nick Cvercko - Assistant General Manager
   

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4. M

   Michal Lauren

   Dallas

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing! Get the pork dumpling appetizer. It is so good! We sat on the rooftop overlooking downtown. So romantic!
   

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5. M

   Marilyn

   San Francisco

   12 reviews

   vip
   4.0

   12 reviews

   Dined on November 21, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Very pleasant patio. Server was nice, but didn't get too involved, or offer much info, we had to ask for a happy hour menu, etc. Food was delicious. We will return!
   

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6. P

   Perla

   Dallas

   2 reviews

   5.0

   2 reviews

   Dined on November 17, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience! Superb service and delicious food.
   

   Sway Thai - AustinResponded on November 21, 2024

   Thank you so much for the great review! What did you have? What was your favorite?! Anything that wasn't your favorite that we could work on? Glad you came in to dine with us, see you next time. Nick Assistant General Manager
   

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7. M

   Morgan

   Houston

   7 reviews

   vip
   5.0

   7 reviews

   Dined on November 12, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Sway is the way! Just wish the cocktail lounge area were high tops so we could enjoy the view
   

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8. K

   Keith

   Austin

   1 review

   4.0

   1 review

   Dined on November 12, 2024

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 5

   Mains were great but appetizers were over cooked and brittle (calamari and dumplings).
   

   Sway Thai - AustinResponded on November 21, 2024

   Hello Keith, Thank you for the review. I'm sorry we missed the mark with your fried appetizers. These are two of my favorites for sure, so seeing them overcooked is a real shame. I will pass this information to the culinary team and we'll address it. Thank you for your honest feedback, it's our main tool for knowing what's working and what is not. When next you're in, get a hold of me and I'll make sure we get these apps on your table made right. Thanks again Nick Cvercko, Assistant General Manager
   

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9. C

   Chris

   Austin

   1 review

   2.0

   1 review

   Dined on November 9, 2024

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 5

   Drinks were excellent. Ambience was great. Service was good. Unfortunately the food missed the mark, which was the part we were most looking forward to. Ordered Brussel sprouts and calamari to start. Brussel sprouts were good but the calamari was awful. Over-fried and cold when it hit the table, with way too much red chili flakes. Ordered Chicken Pad Thai and Tiger Cry steak dishes. Food took 45 minutes to come out. Tiger Cry arrived before Pad Thai. It was cooked well and tasted good but was ice cold as if it had been sitting up waiting to be run to our table for 15 minutes. Pad Thai came a full 10 minutes after that. All kinds of confusion with servers trying to drop other people's drinks and food to our table spot, and drop our drinks to other people. Really missed the mark. It's been open quite a while, so perhaps they were just having a bad night. We live in Dripping Springs so it's off the beaten path for us to go there. We wanted to like the place, but sadly we won't be back.
   

   Sway Thai - AustinResponded on November 20, 2024

   Hello Chris! Thank you for your feedback. I'm sorry to hear that the food and service didn't hit the mark. We strive daily to make sure we offer great food and exceptional service, and rely on critiques like this to focus on what needs further focus. We don't take for granted your commute to our restaurant. I'd be happy to get you back out here and get you some calamari and another dish or two on us to show you how great the food and service here is when executed correctly. Thank You, Nick Cvercko Assistant General Manager
   

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10. T

    Taylor

    New York City

    6 reviews

    4.0

    6 reviews

    Dined on November 9, 2024

    1. Overall 4
    2. Food 5
    3. Service 3
    4. Ambience 4

    I typically have a really quick and attentive service experience at away and just felt like the kitchen and the staff was overwhelmed and understaffed compared to previous experiences
    

    Sway Thai - AustinResponded on November 21, 2024

    Hello Taylor! I'm sorry the service didn't hit the mark in your recent visit. I agree that our service is usually spot on, but as such we need to learn from these moments and fix them moving forward. Your feed back helps us pinpoint these moments and focus on them. Next time you're in, reach out to me and I'll make sure your service is a great on. Again, thank you. Nick Cvercko, Assistant General Manager
    

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