Sweet Basil - Vail

Review summary

1. G

   Gordon

   Denver

   10 reviews

   5.0

   10 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Great food and service. Thorough explanation of wonderful menu and never rushed. A must visit in Vail.
   

   Sweet Basil - VailResponded today

   Thank you Gordon for the 5 star review!
   

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2. J

   John

   Richmond

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Excellent, enjoyable meal with great service. Our waiter was from Serbia and was an absolute pleasure to meet. Sweet Basil never disappoints.
   

   Sweet Basil - VailResponded 1 day ago

   Thank you so much John for such a lovely review! We will be sure to let your server know that you enjoyed dining with him. We hope to see you all again soon.
   

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3. S

   Sonya

   VIP

   San Francisco

   8 reviews

   5.0

   8 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Great experience. Natasha our server was wonderful and made our experience all that much better. Food excellent. We really liked all our appetizers.
   

   Sweet Basil - VailResponded 1 day ago

   Thank you Sonya for such a lovely review. We are so happy to hear that you all enjoyed your time with us and that you really enjoyed having Natasha as your server. We will be sure to let her know! Thank you again and we hope to see you all again soon
   

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4. D

   Dionne

   New York City

   18 reviews

   4.0

   18 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 2
   4. Ambience 3

   Be prepared to wait! Food is great but Sweet Basil needs more tables for 2! And needs to be able to speed up service if wanted! We arrived 10 min early for our 7:45 reservation for 2 thinking we could get a drink if the table wasn't ready. The bar was packed - no space to even reach in to order a drink. We were told we "would be seated closer to our reservation time." By 8 pm I was getting tired standing around. Three groups of 4 or more who came in after were seated before us! Even a group of 5 that had no reservation got seated at the empty Hightop. They would not seat us on the Hightop since there were no seats for 2. Front desk checked with management but? Seating = management issue #1. After almost 45 minutes, we were seated! Part of the reason we think our table took so long to be ready was that you have to wait so long for your server at the beginning and throughout the dinner. We were so starving by the time we could order, we over-ordered. Our poor server was sweet and amazing (Craig) but overworked (almost running around) and just couldn't get to us - another management issue! The kitchen service was great - food came fast when finally able to order. First food came after 9 pm. Clearing plates took forever and we are not rushing people. Management issue # 2 - need more waiters - unless it was an off night? FOOD: Oaxacan Winter cocktail - fabulous! I'd go back to the bar just to have that again! Ordered Whipped Feta with half-sweet honey since some had warned it was too sweet - and it was AMAZING!! Yellowtail Tataki - could have skipped. Bread - overpriced for what it was. Lamb - EXCELLENT!! Special Wagyu beef with huitlacoche - expensive but worth every penny!! Our waiter was great at recommending cook temps We left stuffed and exhausted at almost 10:30. Maitre D was nice and apologized for our wait. Staff was very nice. Management was the issue. Recommend having a bunch of tables for 2 on the Hightop that can be pushed together for larger parties.
   

   Sweet Basil - VailResponded 1 day ago

   Hi Dionne, thank you so much for taking the time to write out your honest and detailed feedback. We so highly value this feedback as it gives us the opportunity to improve and find the areas that need attention. We will take this feedback and information to the team and work on finding a solution. Again, we thank you for your feedback and we are so glad to hear you enjoyed your food as well as your time with Craig. Cheers
   

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5. U

   Uli

   Washington DC

   5 reviews

   5.0

   5 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Creative dishes well prepared. We enjoyed our dinner very much
   

   Sweet Basil - VailResponded 1 day ago

   Thank you Uli for the 5 star review!
   

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6. K

   Kostas

   VIP

   Washington DC

   55 reviews

   5.0

   55 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Go to for lunch every time in Vail. Great cocktails!! Prices very fair. The whipped feta appetizer and toffee pudding cake always excellent
   

   Sweet Basil - VailResponded 1 day ago

   Thank you Kostas for the 5 star review! We are so glad to hear that you enjoyed your time with us! The Whipped Feta and Sticky Toffee Pudding are some of my favorites too!
   

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7. A

   Ariana

   Cancun

   2 reviews

   5.0

   2 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The Food, the ambiance, the wine and the server were great. We were celebrating our anniversary and they placed a happy anniversary card on the table and did congratulate us but that was it. It didn’t feel personalized, it was a generic card that everybody gets. We did order a dessert. Maybe something more personalized with the dessert we ordered? 10year anniversary is a great achievement nowadays. Thank you
   

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   Sweet Basil - VailResponded 1 day ago

   Hi Ariana, thank you so much for taking the time to write us a review on your dinner with us for your anniversary. We are so glad to hear you all enjoyed your time, especially with your server Kelsey. I will be sure to take the feedback regarding the personalization on events, like anniversaries, to the team. Thank you again
   

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8. D

   Dennis

   Cincinnati

   3 reviews

   3.0

   3 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 5

   Service was uncomfortably slow. Server was informative and nice but we could tell he was too busy to provide quality service. Appetizers were unique and flavorful. The entrees were disappointing- my pasta dish was lukewarm and bland . No bread or sides. The drinks were good but also very slow. The lemon fennel desert was unique and flavorful. Overall I was disappointed with everything. I have had much better meals at other places in Vail. I wont be going back my next visit to Vail.
   

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9. S

   Stacy

   Chicago

   14 reviews

   5.0

   14 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Has a wonderful dinner here! The food was fantastic and the ambiance was quieter and calming. Our drinks (wine and espresso martini sans baileys) were also delicious.
   

   Sweet Basil - VailResponded 6 days ago

   Thank you for the 5 star review Stacy! We are so glad you enjoyed your time with us! We hope to have you all back soon
   

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10. P

    Paul

    Denver

    2 reviews

    5.0

    2 reviews

    Dined on January 20, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    One of, if not THE best meals I’ve ever had! Everything from the service, menu, atmosphere, wine pairing, and actual food were unbelievable.
    

    Sweet Basil - VailResponded 7 days ago

    Thank you Paul for such a lovely review! We are so glad you enjoyed your time with us!
    

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