Tamburlaine Restaurant and Bar

Review summary

1. K

   Katie

   Kent

   8 reviews

   5.0

   8 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Really lovely dinner during our stay at The Clayton Hotel. We had such excellent service from Kerry (I think her name was!) who was very attentive and friendly. The food was excellent and good value for money.
   

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2. T

   Tony

   London

   84 reviews

   5.0

   84 reviews

   Dined on December 7, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always first class. Fish of the day never disappoints.
   

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3. T

   Tony

   London

   84 reviews

   5.0

   84 reviews

   Dined on November 16, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very nice experience. Friendly welcome as I was dining here for the first time while visiting Addenbrookes . Very good sea bream fish special of the day and excellent cheese board. Excellent service and recommend 100%
   

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4. J

   Jane

   London

   1 review

   2.0

   1 review

   Dined on November 1, 2024

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 3

   My main course came before my starter. I finally got my starter but then when the main course came it was cold. It was then reheated. I found this all very poor for this standard of restaurant and the price paid.
   

   Tamburlaine Restaurant and BarResponded on November 15, 2024

   Dear Jane, Thank you for your feedback. We’re very sorry to hear about the issues you experienced with the timing and temperature of your meal. This is certainly not the standard we aim to provide, and we apologize for the disappointment this caused, especially considering your expectations for your dining experience with us. Your comments will be shared with our kitchen and service teams to ensure this is addressed. We hope to have the opportunity to welcome you back and provide you with the level of service we’re known for. Thank you. Best regards, Granon Cheung Operations Graduate
   

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5. R

   Richard

   Cambridge

   1 review

   4.0

   1 review

   Dined on October 26, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Trying out a restaurant you have not been to before is always fun, and the Tamburlaine did not disappoint. All the staff were exemplary, the atmosphere very good and the food excellent. The selection was not huge, but this meant that the food was fresh and well cooked. The restaurant layout worked equally well for groups and couples wanting a quieter evening. Modern, stylish, tasty food with excellent service.
   

   Tamburlaine Restaurant and BarResponded on November 15, 2024

   Dear Richard, Thank you so much for your kind review! We are thrilled to hear that you enjoyed your experience at the Tamburlaine and that everything from the atmosphere to the food and service met your expectations. We take pride in offering fresh, high-quality dishes in a setting that suits both group gatherings and more intimate evenings, and it's wonderful to know you felt this too. We look forward to welcoming you back for another memorable visit soon! Best regards, Granon Cheung Operations Graduate
   

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6. s

   silvana

   Hertfordshire

   6 reviews

   5.0

   6 reviews

   Dined on October 19, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   What a little gem! Came for a meet up with friends as this was halfway for us. Everything about it was perfect. The staff, the food, the ambience, the setting…. Truly was one of the best afternoon teas we have done. So close to the station too. Would highly recommend and will defo be visiting again. What a great place
   

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   Tamburlaine Restaurant and BarResponded on November 15, 2024

   Dear Silvana, Thank you for such a lovely review! We’re delighted that you and your friends had a perfect afternoon tea with us. I am glad that you enjoyed it, your high recommendation means a lot to us, and we can’t wait to welcome you back for more memorable afternoons. See you again soon! Best regards, Granon Cheung Operations Graduate
   

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7. A

   Angela

   Oxford

   2 reviews

   3.0

   2 reviews

   Dined on August 30, 2024

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 2

   We arrived for our booking at 1915 and was left waiting for 5 minutes. There seemed to be only one waiter on shift. The resturant wasn't busy, so there was no excuse for a lack of acknowledgement or any excuse for someone not to be on the desk at the entrance. The one waiter was taking food orders from the other two tables before we were seen and seated. After we were seated we were given the menus and it was 15 minutes before we were asked for our drinks order, and a further 20 mi uses before drinks arrived. No co.plaints against the food. The food was lovely. However I ordered a steak and had to ask for a steak knife. We weren't the only one who complained there was a lady who complained that she had a 2 hr wait for food after ordering and even then it didn't all arrive at the same time. One meal arriving 20 minutes after the others on the table. The service got better after the duty manager appeared. Overall I would eat here again based purely on the lack of service given the prices they charge.
   

   Tamburlaine Restaurant and BarResponded on November 15, 2024

   Dear Angela, Thank you for taking the time to provide such detailed feedback. We sincerely apologize for the delay in service and for the lack of acknowledgment upon your arrival. This certainly does not reflect the level of service we strive to offer, and we're disappointed to hear that this affected your experience with us. We appreciate your kind words about the quality of the food, and we have shared your comments with our team to ensure we improve on these points, including better staffing and response times. We hope that, should you choose to dine with us again, we’ll have the opportunity to provide the seamless experience we’re known for. Thank you again for your feedback—it’s essential in helping us improve. Best regards, Granon Cheung Operations Graduate
   

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8. J

   Jade

   London

   3 reviews

   5.0

   3 reviews

   Dined on August 13, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   The service was excellent throughout our two night stay and staff were so accommodating. Our set menu came with a welcome glass of prosseco but we offered alternatives which was very kind. Staff were so welcoming and friendly.
   

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   Tamburlaine Restaurant and BarResponded on November 15, 2024

   Dear Jade, Thank you so much for your wonderful feedback! We’re delighted to hear that our team helped make your stay enjoyable and that you felt welcomed and accommodated. We will be sure to pass on your kind words to the staff—they’ll be thrilled to know their service made a difference. We hope to welcome you back for another fantastic stay soon! Best regards, Granon Cheung Operations Graduate
   

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9. R

   Rachel

   Cambridge

   1 review

   5.0

   1 review

   Dined on August 7, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The service was great and the food was lovely. Would recommend for a quiet night out.
   

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   Tamburlaine Restaurant and BarResponded on November 15, 2024

   Dear Rachel, Thank you for your kind reviews, we appreciate your recommendation and look forward to welcoming you back for another enjoyable evening soon! Best regards, Granon Cheung Operations Graduate
   

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10. MP

    MelissaP

    VIP

    Greater Boston

    19 reviews

    5.0

    19 reviews

    Dined on August 4, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Located in the Clayton Hotel, both the dinner menu and breakfast buffet offerings are excellent. I especially recommend the sea bream with chermoula for dinner.
    

    Tamburlaine Restaurant and BarResponded on November 15, 2024

    Dear Melissa, Thank you for sharing such a wonderful review! We’re delighted to hear you enjoyed both our dinner menu and breakfast buffet offerings. The sea bream with chermoula is indeed a favorite, and we’re so glad to hear it was a highlight for you. We look forward to welcoming you back for more delicious meals soon! Best regards, Granon Cheung Operations Grdauate
    

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