TAO Asian Bistro - Los Angeles

Review summary

1. A

   Ayo

   Washington DC

   1 review

   2.0

   1 review

   Dined today

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 5

   Our recent visit to Tao was a mixed experience, largely shaped by the service provided by our server, Alexa. Unfortunately, her attitude and approach to customer service left much to be desired and significantly impacted our evening. Service •Initial Interaction: Alexa appeared disengaged and uninterested in offering food recommendations or making us feel welcome. It felt as though our presence was more of an inconvenience than an opportunity for her to provide excellent service. •Order Delays: We waited nearly 20 minutes before she took our order, and the process felt rushed. Despite confirming that our starters and mains could be served simultaneously, the dishes arrived sporadically, creating awkward moments for our party of five. When asked about the delays, her response was dismissive and unprofessional, blaming us for not making our expectations clear, which was both inaccurate and unnecessarily confrontational. •Tipping Interaction: At the end of the night, Alexa’s approach to handling tips was highly uncomfortable. She took it upon herself to choose the highest percentage of gratuity without consultation and then hovered intrusively over guests as they adjusted their tips, even making comments about the amounts. This behavior was inappropriate and made the entire group feel uneasy. Other Staff On a positive note, the rest of the staff upheld Tao’s reputation for hospitality: •The host and entrance staff were polite and professional, setting a welcoming tone. •The gentleman who seated us was courteous and well-dressed. •The bus staff were polite and respectful, though they could benefit from additional training to streamline their work. Overall Experience While the ambiance and professionalism of most of the staff were commendable, the experience with Alexa significantly detracted from our evening. Tao’s brand is synonymous with high-end dining, and unprofessional service like this is out of step with their standards.
   

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2. C

   Craig

   Los Angeles

   6 reviews

   5.0

   6 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The ambiance of the restaurant was great, food was amazing wish they gave you a little more tho for the price , waiter was great too
   

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3. J

   Jean

   Philadelphia

   4 reviews

   2.0

   4 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 5

   Servers were super rude! Restaurants wasn’t busy and yet they kept bothering my table about clearing items. It was super annoying! Then when asked if we could order more drinks after we closed the tab, passive aggressively told to go to the bar. I won’t be returning !
   

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4. J

   Jordyn

   Sacramento

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food. We ordered so much from small plates to entrees to dessert and the drinks delicious. Stumbled upon this place by accident and will definitely have to come back.
   

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5. K

   Kelli

   Detroit

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food and customer service was amazing! I will definitely be back!
   

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6. S

   Samira

   Los Angeles

   6 reviews

   vip
   1.0

   6 reviews

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 5

   From start to finish we had a bad experience. Service was the absolute worst.
   

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7. A

   Aigerim

   Los Angeles

   3 reviews

   vip
   5.0

   3 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience, Our waiter was sweet and caring. Food is exceptional. Portions are big, cocktails are tasty!
   

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8. A

   Alex

   Los Angeles

   5 reviews

   5.0

   5 reviews

   Dined on November 19, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   I like the decoration and atmosphere. I can also tell that the restaurant put a lot of thoughts into the food as the food combination is very creative. I would probably rate the restaurant 4.5 instead of 5 because 1. we asked for grilled medium rare wagyu but it came out to be almost well done. Plus the meat doesn't really taste like wagyu, so I'm guessing it's probably american wagyu. 2. the lobster fried rice has too little lobsters in it.
   

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9. R

   Robert

   Houston

   1 review

   5.0

   1 review

   Dined on November 18, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Love coming here when, we are in the LA area. We travel in from Houston, TX👍👍
   

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10. J

    John

    Los Angeles

    8 reviews

    vip
    5.0

    8 reviews

    Dined on November 18, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Easily one of my favorite dining experiences in LA
    

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