Tap & Barrel - Willowbrook

Review summary

1. S

   Sheile

   Vancouver

   8 reviews

   5.0

   8 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The staff were wonderful and the dine out menu was great!
   

   Tap & Barrel - WillowbrookResponded 1 day ago

   Hi Sheile, thank you for taking the time to leave us a review, and glad you enjoyed our Dine Out options! Hope to see you again soon.
   

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2. A

   Anne

   Vancouver

   3 reviews

   3.0

   3 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 1

   The noise level was absolutely ridiculous. The football fans were screaming so loud that we couldn’t hear our own voices. My companion ordered her chicken burger without a bun (just in lettuce) and no tomato, but they brought it in a bun, with tomato! This was not our waitresses fault as she ordered correctly. She mentioned this has happened several times with the kitchen.
   

   Tap & Barrel - WillowbrookResponded 1 day ago

   Hi Anne, thank you for taking the time to leave us a review. I understand you came while there was a football game on, and in the future, we will rarely put the sound on upstairs for the game, so that are might be better for your next experience! I apologize there was a mistake with your chicken burger, and have already followed up with both our kitchen and service team to ensure this does not happen again! Hope to see you again soon.
   

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3. S

   Soyeon

   Vancouver

   3 reviews

   1.0

   3 reviews

   Dined 6 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   I had prepared a cake and candles shaped like the numbers 1 and 6 for my daughter’s 16th birthday, but they threw away the candles and lighter, ruining the final moment of the celebration. I’m really upset and disappointed.
   

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4. D

   Debi

   Vancouver

   9 reviews

   5.0

   9 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great spot. Enjoyed ourselves. Brought friends for the first time will.come back.
   

   Tap & Barrel - WillowbrookResponded 1 day ago

   Hi Debi, thank you for taking the time to leave us a review. Hope to see you again soon.
   

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5. J

   Jackie

   Vancouver

   1 review

   2.0

   1 review

   Dined 7 days ago

   1. Overall 2
   2. Food 5
   3. Service 3
   4. Ambience 5

   Waiter forgot condiments that were ordered at the time of taking our order Received condiments after meal was finished Ordered second glass of wine never received it
   

   Tap & Barrel - WillowbrookResponded 2 days ago

   Hi Jackie, thank you for taking the time to leave us a review. I apologize that you did not receive your condiments with your meal or your second glass of wine, I will be following up with our service team to ensure that we are reviewing our orders to ensure that nothing guests missed.
   

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6. E

   Emily

   Vancouver

   1 review

   3.0

   1 review

   Dined 7 days ago

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   The pricing was all over the place and the value was just not there. Service was fine but we asked for salsa and they charged us $4. I feel like that’s something you should mention when a customer asks, by the way it’s going to be $4 would have been nice to know.
   

   Tap & Barrel - WillowbrookResponded 2 days ago

   Hi Emily, thank you for taking the time to leave us a review. I appreciate your feedback for our service team about communication for add ons, and will work on with our teams. Hope to see you again soon.
   

   1 person found this helpful

7. J

   Jenna

   Vancouver

   1 review

   1.0

   1 review

   Dined 7 days ago

   1. Overall 1
   2. Food 3
   3. Service 3
   4. Ambience 3

   Burnt my pizza. Made me wait 30 mins after everyone at my table already got their food. My mom and brother ordered the ranchero bowl. Didn’t come with the aioli the menu said it would. Asked nicely for sauce. Got sauce. Then got the bill. They didn’t take the pizza off the bill. AND they charged us for the sauce that they forgot that I wouldn’t have had to ask for in the first place if they made it right. But our server was an angel. Saving grace of the night. But don’t eat here.
   

   1 person found this helpful

8. F

   Fabricio

   Vancouver

   1 review

   5.0

   1 review

   Dined on January 17, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It's a very nice place. I'll go back several times.
   

   Tap & Barrel - WillowbrookResponded 2 days ago

   Hi Fabricio, thank you for taking the time to leave us a review. Hope to see you again soon.
   

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9. i

   izzy

   Vancouver

   1 review

   4.0

   1 review

   Dined on January 16, 2025

   1. Overall 4
   2. Food 5
   3. Service 2
   4. Ambience 5

   Super good! sat upstairs which was lovely with a sunny view. my only complaint was the service. our server was lovely but once we got our drinks we never saw him again and never got a second round of drinks or anyone asking how the drinks were, food runner brought food and that was it. waiting a while for our wings but didnt mind too much because we weren’t in a rush
   

   Tap & Barrel - WillowbrookResponded 2 days ago

   Hi Izzy, thank you for taking the time to leave us a review and share your feedback. I will be following up with our service team regarding presence, and with our kitchen team for the time you had to wait for your wings! I would love to have you back for another experience, and to have an order of wings on us! Please let us know, we would love to have you back
   

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10. C

    Christina

    Vancouver

    1 review

    4.0

    1 review

    Dined on January 15, 2025

    1. Overall 4
    2. Food 5
    3. Service 5
    4. Ambience 4

    Experience was great but it was cold where we were seated.
    

    Tap & Barrel - WillowbrookResponded 1 day ago

    Hi Christina, thank you for taking the time to leave us a review, we appreciate your feedback about the temperature. Hope to see you again soon.
    

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