Telefèric Barcelona - Los Gatos

Review summary

1. G

   Geraldine

   San Francisco

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Always a great experience👏👏👏 Amazing service and great food, of course! Love going back here 💜
   

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2. R

   Ruth

   San Francisco

   3 reviews

   5.0

   3 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Good and service were outstanding. We celebrated Christmas Eve together and were treated so well.
   

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3. M

   Mark

   VIP

   San Francisco

   25 reviews

   5.0

   25 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   We went as a family to celebrate Christmas Eve. We booked as a party of six, but one of our party bailed, so we were only five, which led to our disappointment that they still charged a fixed service charge. Additionally, for half the meal, the music was so loud, we could not talk. Once past this, our food and service was great and we all had a great time.
   

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4. T

   Teng

   Chicago

   7 reviews

   2.0

   7 reviews

   Dined 6 days ago

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 3

   Very slow service. Many of the items we ordered were also never served
   

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5. B

   Beth

   San Francisco

   4 reviews

   4.0

   4 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   A fun place with interesting cocktails. We really like the meatballs and Brussel sprouts, the chorizo boa not so much (the dough was undercooked and the meat a bit bland). Service was attentive. Quite noisy even on a Monday night
   

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6. J

   Josafat

   San Francisco

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great place with a nice setting and great service and absolutely great food.
   

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7. OT

   OpenTable Diner

   Los Angeles

   1 review

   3.0

   1 review

   Dined on December 22, 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   Our server forgot about us and had to wait 30mins before asking someone else to get our check. Manager was nice enough to remove mandatory surcharge but too late as the dining experience already tainted. High price range should match a high level of service which was not provided.
   

   Telefèric Barcelona - Los GatosResponded 2 days ago

   Hola, Thank you for sharing your feedback. We’re truly sorry to hear that your experience was affected by the delay in service. At Telefèric Barcelona we strive to provide excellent service at all times, and it’s disappointing to know that we fell short during your visit. We’re glad to hear that the manager was able to address the issue, but we understand that it couldn’t undo the negative impact on your dining experience. We appreciate your comments and we will use them to ensure we’re delivering the high level of service that matches the quality of our offerings. We hope you’ll consider giving us another chance in the future to provide you with the experience that Telefèric Barcelona is known for. Gracias!
   

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8. C

   Christine

   New York City

   2 reviews

   2.0

   2 reviews

   Dined on December 21, 2024

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 2

   I was a bit disappointed with the customer service at this location of Teleferic. We have visited the Palo Alto location several times and never had this experience. I made a reservation for 6 PM for a party of six adults. We were not seated right away even though I saw many empty tables. After 15 minutes, I had to ask again how much longer we had to wait. Only then did the hostess say she would seat us. We were then led to a table for 4 in the corner, with a chair added to the end in an awkward place. We were also expected to have 3 adults sit on a bench meant for 2. After we objected to sitting like that, and asked for an actual table for six, we were moved without incident, so I was thankful. But I was confused why we were made to wait so long and given such a bad table in the first place. But our waiter was really great and the food came out in a timely way. Overall, it was a bit of an uneven experience!
   

   Telefèric Barcelona - Los GatosResponded 2 days ago

   Hola Christine, Thank you for sharing your feedback. We’re sorry to hear that your recent visit didn’t meet the high standards you’ve experienced at our Palo Alto location. We understand how frustrating it must have been to wait longer than expected and be seated in a less-than-ideal spot. We’ll review our seating process to avoid this in the future. On a positive note, we’re pleased to hear that your waiter was attentive and that the food came out in a timely manner. We are always striving to deliver a seamless and memorable experience for all of our guests, and we hope that you’ll give us another chance to do so! Please don’t hesitate to reach out to us directly at info@telefericbarcelona.c.. with more details about your visit. Gracias!
   

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9. o

   oby

   San Francisco

   2 reviews

   5.0

   2 reviews

   Dined on December 21, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was a beautiful. I celebrated my birthday with my friends & co workers
   

   Telefèric Barcelona - Los GatosResponded on December 21, 2024

   Hola Oby, We're thrilled to hear that you chose our restaurant to celebrate your birthday with your friends and co-workers! It's wonderful to know that you and your friends had a wonderful time and that you appreciated our food and service. We always strive to make our guests' special occasions memorable. Thank you for choosing Telefèric Barcelona and we look forward to serving you again soon! Gracias!
   

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10. J

    Jim

    VIP

    San Francisco

    38 reviews

    4.0

    38 reviews

    Dined on December 19, 2024

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 2

    The food was excellent and the service was good. The biggest downside was the noise level. We specifically asked for a room in the back and were accommodated. The host then also seated a family with a baby next to us. Having an infant out at night past 7pm was not smart by that family but why seat them next to us. The main dining room is extremely loud making it a shouting match between tables. Very bad acoustically designed restaurant!
    

    Telefèric Barcelona - Los GatosResponded on December 19, 2024

    Hola Jim, We're thrilled to hear that you enjoyed our food and found our service to be good. We do apologize for the noise level and any inconvenience it may have caused. We truly appreciate your feedback as we strive to create a better atmosphere for all our guests. Thank you for choosing Telefèric Barcelona, we hope to serve you again soon. Gracias!
    

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