Tenfold Rooftop

Review summary

1. J

   Jacob

   Austin

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Staff is very aware of the food they are serving. Give great descriptions of the food origins. Respectful as well. Food came out great. Staff then asks if we would like pictures taken. Great place.
   

   Tenfold RooftopResponded 2 days ago

   Hello, Thanks for the feedback! We're thrilled to hear that you had a great experience and enjoyed Tenfold Rooftop & Bar--we will be sure to share with our entire team! I hope you get to check out our Tuesdays at Tenfold with select cocktails and lite bites at $10 and come for some fun interactive cocktails on the 10th of every month! Please ask for me on your next visit as I'd love to meet you in person! Thank you again and I hope you have a wonderful day. Sincerely, Jennifer Winney Director of Outlets
   

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2. D

   Daniela

   San Antonio

   2 reviews

   3.0

   2 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 5

   3/5 stars. Went to have tapas and drinks with a friend for her birthday. Unfortunately, they never even acknowledged the birthday, even though it was mentioned in the reservation. I was very excited to try out the octopus. They were sold out of many things. Our waitress was very mid. She wasn't rude. She didn't recommend drinks or food, and she wasn't very attentive to us either. We did have to flag her down multiple times. The actual rooftop is GORGEOUS! Love the decor. The cocktails didn't really grab my attention. There wasn't anything I wanted to try. I ordered an Old Fashioned, delicious! Food wise, we got the Crudo with lime caviar = fresh, burst of citrus, delicious caviar. The eggplant samosas were just ok. The lobster crispy rice was yummy. Rice needed a bit more flavor. The hotel itself is beautiful, very chic, very new. Overall, I would say I am underwhelmed with the menu and drinks. I would go just to have the experience, but idk that I would spend my money here again.
   

   Tenfold RooftopResponded 4 days ago

   Hello Daniela, Thanks for visiting us at Tenfold Rooftop. I'm sincerely sorry that we fell short of your (and our) expectations of your experience, and I also need to apologize for the inconvenience caused. I make no excuses, just a heartfelt apology and plea to make it right. Would you be able to provide the reservation details so that we can coach the correct staff involved? I've shared your feedback with our entire Leadership team to address, as we're committed to improving so as not to negatively affect anyone else in this way. I'd love to make this right for you, if you would kindly give me an opportunity to. You may reach me via email, phone, or response to this message. Humbly, Maurice Niembro General Manager
   

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3. A

   Arlene

   San Antonio

   38 reviews

   3.0

   38 reviews

   Dined 7 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 5

   Definitely beautiful surroundings and an excellent view of the SA skyline. Drinks were ok. The food needs improvement. But then again, you are there for the view, and that didn't disappoint. It would be nice if they enforced a dress code after 5 pm.
   

   Tenfold RooftopResponded 4 days ago

   Hello, Thanks for visiting us at Tenfold Rooftop. I'm sincerely sorry that we fell short of your (and our) expectations of your experience, and I also need to apologize for the inconvenience caused. I make no excuses, just a heartfelt apology and plea to make it right. Would you be able to provide the reservation details so that we can coach the correct staff involved? I've shared your feedback with our entire Leadership team to address, as we're committed to improving so as not to negatively affect anyone else in this way. I'd love to make this right for you, if you would kindly give me an opportunity to. You may reach me via email, phone, or response to this message. Humbly, Maurice Niembro General Manager
   

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4. L

   Luis

   San Antonio

   1 review

   2.0

   1 review

   Dined on November 12, 2024

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 5

   Food quantity and quality is too small and unenjoyable for te price point. Drinks have too much in them too have a good outstanding flavor.
   

   Tenfold RooftopResponded on November 14, 2024

   Hello Luis, We're sorry to hear that your experience at Tenfold Rooftop didn't meet your expectations. We take pride in our food and drinks, so we're disappointed to hear that they didn't hit the mark. Your feedback about the quantity and quality of food is important to us and we'll certainly look into it. I've shared your feedback with our entire Leadership team to address, as we're committed to improving so as not to negatively affect anyone else in this way. I'd love to make this right for you, if you would kindly give me an opportunity to. You may reach me via email, phone, or response to this message. Humbly, Jennifer Winney Director of Outlets
   

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5. AH

   AdrianH

   San Antonio

   1 review

   5.0

   1 review

   Dined on November 10, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   The view was amazing! The atmosphere was top- notch.
   

   Tenfold RooftopResponded on November 13, 2024

   Hello, Thanks for the feedback! We're thrilled to hear that you had a great experience and enjoyed Tenfold Rooftop & Bar--we will be sure to share with our entire team! I hope you get to check out our Tuesdays at Tenfold with select cocktails and lite bites at $10 and come for some fun interactive cocktails on the 10th of every month! Please ask for me on your next visit as I'd love to meet you in person! Thank you again and I hope you have a wonderful day. Sincerely, Jennifer Winney Director of Outlets
   

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6. M

   Maleah

   San Antonio

   1 review

   5.0

   1 review

   Dined on November 9, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   First off, Views were amazing and out of this world beautiful, we just moved here and it was definitely one of the best places to have gone, the food was amazing, the service was outstanding from Hazel, thank yall so much for a great evening, we will definitely be back and bring people back
   

   Tenfold RooftopResponded on November 13, 2024

   Hello, Thanks for the feedback! We're thrilled to hear that you had a great experience and enjoyed Tenfold Rooftop & Bar--we will be sure to share with our entire team! I hope you get to check out our Tuesdays at Tenfold with select cocktails and lite bites at $10 and come for some fun interactive cocktails on the 10th of every month! Please ask for me on your next visit as I'd love to meet you in person! Thank you again and I hope you have a wonderful day. Sincerely, Jennifer Winney Director of Outlets
   

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7. J

   James

   San Antonio

   8 reviews

   vip
   4.0

   8 reviews

   Dined on November 9, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Tapas type menu. Excellent cocktails, good service,great ambiance.
   

   Tenfold RooftopResponded on November 13, 2024

   Hello, Thanks for the feedback! We're thrilled to hear that you had a great experience and enjoyed Tenfold Rooftop & Bar--we will be sure to share with our entire team! I hope you get to check out our Tuesdays at Tenfold with select cocktails and lite bites at $10 and come for some fun interactive cocktails on the 10th of every month! Please ask for me on your next visit as I'd love to meet you in person! Thank you again and I hope you have a wonderful day. Sincerely, Jennifer Winney Director of Outlets
   

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8. r

   roy

   San Antonio

   9 reviews

   4.0

   9 reviews

   Dined on November 9, 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   A little slow at first. We were promptly seated then they forgot about us multiple service hurriedly by us. I finally grab someone and told them have had there for 10 minutes with no attention. That worked as several servers came to our side to assist us. After that they were very attentive. We will return. We liked the food and ambiance.
   

   Tenfold RooftopResponded on November 13, 2024

   Thanks for visiting us, Roy! We're thrilled to hear that you enjoyed the food and ambiance at Tenfold Rooftop. We're sorry for the initial delay and the hiccup in service you experienced. We're always working on improving our service, and we appreciate your patience and understanding, and we will be sure to share with our entire team. I hope you get to check out our Tuesdays at Tenfold with select cocktails and lite bites at $10 and come for some fun interactive cocktails on the 10th of every month! Please ask for me on your next visit as I'd love to meet you in person! Thank you again and I hope you have a wonderful day. Sincerely, Jennifer Winney Director of Outlets
   

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9. L

   Lori

   San Francisco

   1 review

   vip
   5.0

   1 review

   Dined on November 5, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delicious food and great service from Hazel shared with amazing friends!
   

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   Tenfold RooftopResponded on November 6, 2024

   Thanks for the incredible feedback! We're thrilled to hear that you had an outstanding experience at Tenfold Rooftop. Please ask for me on your next visit as I'd love to meet you in person! Thank you again and I hope you have a wonderful weekend. Sincerely, Maurice Niembro General Manager
   

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10. G

    Gerald

    San Antonio

    24 reviews

    vip
    3.0

    24 reviews

    Dined on November 3, 2024

    1. Overall 3
    2. Food 3
    3. Service 2
    4. Ambience 5

    Greeters at the elevator balked at honoring our confirmed reservation. Once we got past the rude, pompous greeters and hostesses, we enjoyed the DiwaliSA fireworks display over Hemisphere.
    

    Tenfold RooftopResponded on November 6, 2024

    Hello Gerald, Thanks for visiting us at Tenfold Rooftop. I'm sincerely sorry that we fell short of your (and our) expectations of your experience, and I also need to apologize for the inconvenience caused. I make no excuses, just a heartfelt apology and plea to make it right. I've shared your feedback with our entire Leadership team to address, as we're committed to improving so as not to negatively affect anyone else in this way. I'd love to make this right for you, if you would kindly give me an opportunity to. You may reach me via email, phone, or response to this message. Humbly, Maurice Niembro General Manager
    

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    Report