Terra - Eataly Dallas

Review summary

1. J

   Jen

   Dallas

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 1

   I brought my daughter to brunch at Terra for her birthday and had a wonderful time! The experience was amazing, and they gave her a lovely card and little gift box of a few chocolates as well. My mother lives out of state and was in town, and I wanted to bring her to brunch at Terra for our birthdays. There was a live band playing when we arrived and it was very noisy while we waited for our table. We couldn't hear each other at all. Our table was on the far side of the restaurant and the music was still much too loud. After requesting our server to ask that the music be quieter, it finally became a somewhat acceptable volume, but it was still hard to hear everyone at our table. The food was lovely, but the loud music was overestimulating and was not at all the quiet brunch atmosphere I remembered. My daughter was with me, and she wanted to leave right away after we were done because the music had gotten loud again, and we had to walk past them to leave. I had marked that we were there to celebrate our birthdays on the reservation, but never received any card or acknowledgment like when we came for my daughter's birthday in April.
   

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2. C

   Corey

   Dallas

   7 reviews

   5.0

   7 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   One of our favorites and local goto. we have been 6 times with year. thank you TERRA!
   

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3. S

   Sara

   VIP

   Houston

   3 reviews

   2.0

   3 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 3

   Out of shaved truffles. Not able to make mixed drinks. Not full but very slow service.
   

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4. V

   Valerie

   London

   1 review

   2.0

   1 review

   Dined 3 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   High expectations, terrible outcome. We went to celebrate a 50th birthday with an international group of friends, thinking this would be a cool spot in Dallas to share with everyone. Too many misses to list but very disappointing.
   

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5. S

   Sally

   New Orleans

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Server was very nice and knowledgeable about the menu. No issues whatsoever.
   

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6. R

   Richatd

   San Francisco

   8 reviews

   3.0

   8 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 2

   Second experience here. Overpriced food served by servers with no serving skills.
   

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7. P

   Pamela

   Dallas

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Terra was a nice surprise for a Christmas date. The food was hot, fresh, and served quickly.
   

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8. R

   Reanna

   Washington DC

   5 reviews

   5.0

   5 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food is always delicious and service is gracious. I do find it a bit pricey for what you’re getting but i definitely enjoy eating here and go a couple times a year.
   

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9. K

   Katlyn

   Dallas

   1 review

   1.0

   1 review

   Dined 4 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   TERRIBLE SERVICE. I mean, truly horrible. If it weren’t for the company (my family), my overall experience would have been ABSOLUTELY ruined. Terra offered truly nothing to our dining experience. Two managers were involved in serving our table, and the experience was still so bad. No waiter or restaurant staff came to our table once we were seated. 15 minutes after waiting for water, we finally flagged down someone to ask for water and if we could order drinks. The Prosecco was room temperature. 3/4 of the people at our table ordered dishes with truffles. Once the dishes arrived and we tried the food, we realized there were no truffles in any of the food. We asked a waiter (not ours- because ours was absolutely nowhere to be found the entire meal) about the missing ingredient (the MAIN ingredient), and he told us that the restaurant was out of truffles. Why would no one have told us this from the start? Don’t worry- our waiter still had not come by. Had to flag down a manager for help. We ordered new entrees so that our Christmas Eve meals were not buttered noodles. (A $27 plate for buttered noodles) While I will say that the second manager tried to help us, our second round of drinks that were ordered with the manager never even came. I When coming back from the restroom, one of the people I was dining with overheard some waiters talking about how another table got up and left in the middle of their meal because the service was so bad. While I do not think it’s ever ok to dine and dash (not to mention illegal)… I can only imagine these people had similar service to my family and I. We will never return to Terra and will never recommend to any friends either. Such a shame.
   

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10. K

    Karen

    Houston

    2 reviews

    4.0

    2 reviews

    Dined 5 days ago

    1. Overall 4
    2. Food 4
    3. Service 2
    4. Ambience 3

    Delicious food but service was less than expected for price pint - not servers fault - seems to be over seating and organization issues
    

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