Terrazza Vittoria

Terrazza Vittoria reviews from people who’ve dined at this restaurant. Based on recent rating.

1. E

   Elizabeth VIP

   Chicago1 review

   1.0

   Dined 6 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   This restaurant essentially refused to seat us. We approached the very rude person standing guard at the gate and when we told him that we had a reservation, he said it was not possible and shooed us away with instructions to go to the other restaurant of the same name across town. We mistakenly took his advice, and were informed by the other restaurant (who actually took the time to look at our reservation information) that we were in fact at the wrong location. We returned to the man guarding the gate, who again stated that it was not possible that we had a reservation, and only after forcing him to look at my phone screen, did he take us to someone who I assume was a manager. She looked up our reservation and stated that it was for the bar which had stopped serving food. She told me the restaurant only serves lunch. I questioned why I was able to make a reservation for dinner. She then told me the restaurant was fully booked. I informed her that I made the reservation for dinner with standard seating selected and in no place on open table was there an indication that this was for the bar. In summary, we made a reservation for dinner that was not honored by the restaurant. We were treated incredibly rudely, and in a city that is otherwise very wonderful, this was an unfortunate way to end our vacation.
   

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2. J

   Jackie

   Yorkshire9 reviews

   4.0

   Dined on April 12, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Visited this bar / restaurant as we were staying elsewhere and this hotel is meant to be amazing. The view is amazing and the hotel occupies a very nice plot and grounds; looks quality befitting its 5 star status. The waitress who served us was charming and welcoming. Other staff were equally helpful etc. The evening menu in this outdoor bar / seating area is basically snacks such as burgers etc. Even better if ….would have been a slightly broader menu eg salads etc. Choice of drinks was good. A couple of things to be aware of : slightly irritating number of people scrambling around our table to take selfies with the great view in the background. And be careful using the location address on your reservation with open table. The address quoted as of 12 April 2025 relates to a rooftop restaurant of the same name at the continental hotel in Sorrento , not the one at Vittoria excelsior hotel. We worked it out in the end with help of very nice receptionist called Salvatore at the continental hotel. His help and passion for his own hotel restaurant would have encouraged us to visit but this was our last evening in the trip so missed it. So a request to the excelsior Vittoria and Open Table please amend the address to the correct one. Thank you
   

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3. N

   Neil

   Cheshire1 review

   5.0

   Dined on October 11, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Made our holiday experience and memories of Sorrento extra special.
   

   Terrazza VittoriaResponded on October 24, 2024

   Thank you so much for your wonderful review! We're thrilled to hear that we could help make your holiday in Sorrento even more special. It was a pleasure to be part of your experience and we hope to welcome you back again in the future! Warm regards, Terrazza Vittoria by Grand Hotel Excelsior Vittoria
   

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4. OT

   OpenTable Diner

   Edinburgh/Midlothian3 reviews

   5.0

   Dined on September 29, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Unbelievable place so beautiful and the food was amazing, the staff were fantastic thank you
   

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   Terrazza VittoriaResponded on October 24, 2024

   We truly appreciate your 5-star rating! We're thrilled to hear that you had such a memorable experience, enjoying both the atmosphere and the cuisine. Our team is grateful for your kind words and we look forward to welcoming you again! Warm regards, Terrazza Vittoria by Grand Hotel Excelsior Vittoria
   

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5. M

   Michael

   South Carolina63 reviews

   5.0

   Dined on September 25, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Will always eat here when we’re near Sorrento. The food and service are amazing. The views are spectacular. Shout to Pasqualino and Castello.
   

   Terrazza VittoriaResponded on October 24, 2024

   Thank you so much for your wonderful review and for the 5 stars! We're thrilled to know that our food, service and views made such an impression on you. Our staff sends their thanks and we all look forward to welcoming you back whenever you're near Sorrento! Warm regards, Terrazza Vittoria by Grand Hotel Excelsior Vittoria
   

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6. B

   Beth VIP

   Detroit1 review

   5.0

   Dined on September 21, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   If I could give this place 10 stars on ambiance - I would.
   

   Terrazza VittoriaResponded on September 27, 2024

   Thank you so much for your kind words! We're thrilled that the ambiance left such a strong impression on you. Knowing that you had such a wonderful experience truly means the world to us. We look forward to welcoming you back and creating more unforgettable moments! Warm regards, Terrazza Vittoria by Excelsior Vittoria
   

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7. ND

   NDOl

   Philadelphia10 reviews

   5.0

   Dined on September 12, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Absolutely beautiful spot to sit and eat lunch. Magnificent views of the water from a wonderful terrace. Could not have asked for a nicer setting. Food was delicious, service was good. Can’t say a bad thing about our afternoon lunch.
   

   Terrazza VittoriaResponded on September 27, 2024

   Thank you so much for your lovely feedback! We’re delighted that you had such an enjoyable lunch and that the setting made it even more special. It’s wonderful to hear that both the food and service met your expectations. We truly appreciate your kind words and look forward to hosting you again for another wonderful experience! Warm regards, Terrazza Vittoria by Excelsior Vittoria
   

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8. L

   Lea VIP

   New York City11 reviews

   5.0

   Dined on September 11, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Absolute must for getting drinks on the rooftop of this hotel, overlooking the gulf of Naples and Vesuvio.
   

   Terrazza VittoriaResponded on September 27, 2024

   Thank you for sharing your experience! We’re so happy to hear that you enjoyed the atmosphere and the stunning scenery. It's always our goal to offer a relaxing and unforgettable setting, and we’re glad it left a lasting impression. We can’t wait to welcome you back for more moments like these! Warm regards, Terrazza Vittoria by Excelsior Vittoria
   

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9. R

   Rebecca

   New York City4 reviews

   5.0

   Dined on September 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Absolutely stunning location and fabulous service.
   

   Terrazza VittoriaResponded on September 27, 2024

   Thank you so much for your kind words! We’re thrilled that you enjoyed the setting and our attentive service. It means a lot to us that your experience was so positive and we can’t wait to welcome you back for another wonderful visit! Warm regards, Terrazza Vittoria by Excelsior Vittoria
   

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10. M

    Mandy

    London1 review

    5.0

    Dined on September 3, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We were celebrating just getting married at Cloisters and chose this iconic hotel for our wedding lunch and drinks! WOW we were not disappointed!! The views just stunning, Food fabulous, champagne and cocktails just amazing,Hotel and grounds beyond beautiful and wonderful team!!! If you want a wonderful and memorable experience this is your go to venue!!! Exceptional experience and we cant wait to visit next year❤️ thank you !!
    

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    Terrazza VittoriaResponded on September 27, 2024

    Thank you so much for choosing us to be a part of such a special celebration! We're truly honored to have played a role in your wedding day and we're thrilled to hear that everything from the food and drinks to the views and our team made it an unforgettable experience for you. Your kind words mean the world to us and we can’t wait to welcome you back next year for more wonderful memories. Congratulations again and thank you for letting us be a part of your joy! Warm regards, Terrazza Vittoria by Excelsior Vittoria
    

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