The Arch

Review summary

1. J

   Joe

   New York City

   21 reviews

   2.0

   21 reviews

   Dined on December 8, 2024

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 4

   We used to be constant customers at the Arch before it changed ownership. This is our first time going to the Arch since the old owners retired and we were dissapointed with the overall quality of the restaurant. The general atmosphere of the Arch was not as cozy as it used to be. My wife ordered escargot and it was not as good as past. I ordered artichoke appetizer that was not what I expected. It was fried and did not taste good. Thus the first portion was disappointing. The main course my wife had the branzino fish which she loved. I had a filet mignon cooked medium. It was very tough and not what filet should be. It should be tender. For me it was not good. Also no side came with it and thus I had to purchase a side of mashed potatoes. Now comes the last course or so we thought the dessert. All we were asked is if we would like coffee or cappuccino or tea. There was no dessert menu. The only dessert that they offered when we began ordering was soufflé. We were expecting some other dessert to complete our dinner but no dessert menu was offered. For 2 people without tip it cost close to $200 for a meal that was not worth anywhere close to that amount. We were looking forward to a nice Anniversary dinner (which I mentioned in Open Table reservation but no one even said congrats) but instead had a 2 out of 5 star dinner. We will not be going back because of the quality of the food. In conclusion the old Arch always made great food and made you feel special. This is non existent with the new version.
   

   The ArchResponded 7 days ago

   I want to extend my heartfelt apologies that your anniversary celebration did not meet your expectations. We take every review seriously and are committed to continuously striving for excellence. Your feedback about your meal and the seating arrangements has been carefully noted, and it is particularly concerning to us that we failed to make your anniversary special. We are dedicated to providing a memorable dining experience for all our guests. I hope you will give us another chance to provide the exceptional experience you deserve.
   

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2. K

   Kasey

   New York State

   1 review

   5.0

   1 review

   Dined on December 7, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was outstanding, service was attentive, warm and friendly. Beef tartare was the best we’ve ever had. Can’t wait to return .
   

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3. J

   JANICE

   VIP

   New York City

   17 reviews

   3.0

   17 reviews

   Dined on December 4, 2024

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 5

   Food was delicious, absolutely amazing. The restaurant was beautifully decorated for the holidays. However, service was a problem, lack of attention. May have been understaffed and hopefully that was the case.
   

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4. E

   Ethan

   New York State

   1 review

   5.0

   1 review

   Dined on December 4, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was absolutely fantastic and the staff were on the ball
   

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5. L

   Lisa

   Greater Boston

   2 reviews

   5.0

   2 reviews

   Dined on November 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We have honestly been disappointed in so many restaurants lately, but The Arch was absolutely wonderful! From the minute we walked in the door to the end of our incredibly delicious meal, it was perfect. Thank you to the chef, staff etc. for a meal/ experience to remember with gratitude! Lisa Marcus and family
   

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6. E

   Emily

   London

   2 reviews

   2.0

   2 reviews

   Dined on November 17, 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 1

   Totally mediocre, undistinguished and hardly worth the cost.
   

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7. C

   Claire

   New York City

   5 reviews

   5.0

   5 reviews

   Dined on November 10, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   An enjoyable experience. Brunch was outstanding, there were mostly lunch dishes that were equal to dinner!, This made the price of Brunch acceptable. Asparagus Soup was amazing!!! The best we have had!, Main course was also outstanding! Service was great!!!
   

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8. C

   Charles

   VIP

   New York City

   16 reviews

   5.0

   16 reviews

   Dined on November 2, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food,service and ambience were all excellent. Enjoyed celebrating my birthday there and they made it special.
   

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9. B

   Brian

   VIP

   New York City

   4 reviews

   5.0

   4 reviews

   Dined on October 25, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   What a wonderful experience. It is so unusual to have a French restaurant in this part of the lower Hudson Valley. Beautiful dining room, white tablecloths, quiet ambience. Great choice for a civilized adult meal or date night. The food was outstanding. Not cheap, but definitely worth it. We had the Beef Wellington and duck. Both were excellent. Service was friendly, not overbearing, but always knew when to refill a glass and clear plates. Pacing of meal service also was ideal. Also try the cheese soufflé as an appetizer. Will be back.
   

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10. R

    RICHARD

    New York State

    1 review

    5.0

    1 review

    Dined on October 25, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Excellent food, excellent service beautiful setting, what more can you ask for.
    

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