The Madison Concourse Hotel

Review summary

1. T

   Toni Marie

   Chicago2 reviews

   5.0

   Dined on January 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great New Year's Eve Event. Had a Wonderful Time, great food, great music, and great accommodations! Will be back again.
   

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2. K

   Kim

   Chicago13 reviews

   5.0

   Dined on January 1, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   We were here for the New Years Eve event they hosted. I didn't think the dinner was particularly delicious but it was ok. The brunch offered the next day was good with a lot of offerings and options.
   

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3. K

   Kris

   Milwaukee1 review

   5.0

   Dined on November 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   The food was fabulous, and it was great to have ham and prime rib along with the traditional turkey and gravy. The sides were exceptional - 4 kinds of potatoes, baked squash, green beans, and stuffing. The salad bar was awesome. And there were about 20 different desserts. It was all served buffet style, and despite the large number of guests being served, there was rarely a line. The Concourse staff are really professional and made everything flow smoothly. It was a splurge, but it was well worth it.
   

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4. s

   sclittle

   Milwaukee9 reviews

   2.0

   Dined on May 12, 2024

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 1

   I was expecting the brunch to take place in the restaurant, not on the 2nd floor banquet room with waaaay too many tables. The atmosphere was not conducive to brunch, the food was minimally okay, but not worth the price. On the positive side, our server was pleasant. I don’t make a habit of trashing a dining experience and I feel I’m a fairly objective person. This is not what I expected and I will look for another venue to celebrate Mother’s Day in the future.
   

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5. JK

   JanK

   San Francisco5 reviews

   5.0

   Dined on May 12, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Ate at the buffet on Easter Sunday. My children asked where do you want to go for your birthday? My birthday was one week away from Mother's Day so I suggested we celebrate birthday and Mother's Day at the Concourse. I remembered the especially good ham from Easter so that's why we chose the Concourse.
   

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6. OT

   OpenTable Diner

   Jackson Hole2 reviews

   2.0

   Dined on May 12, 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 1

   This buffet was in a conference room that was made into a dining room for the day. The food was not kept hot and many of the stations were often empty. There was a nice variety of food, but the ambience was lacking and there were too many issues with the food.
   

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7. MR

   MeghanR

   Milwaukee2 reviews

   3.0

   Dined on May 12, 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 2

   Reservation was for 1215. Food was certainly not the greatest for the price. Luke warm at best. Items not replenished very fast. Prime rib was dry and was only given one small piece at a time. Parking was complimentary but our SUV was too tall, no notice of how tall the inside was until you drove in and a plastic beam was inside that scraped the roof of our SUV. Not much room to try and turn around. Had to find a different parking ramp and pay for parking. Will not go back for this Mother’s Day brunch
   

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8. OT

   OpenTable Diner

   Milwaukee1 review

   2.0

   Dined on May 12, 2024

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 1

   The food was not good, especially the meat carving station, prime Rib was extremely dry, not edible! Won't go back...
   

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9. CR

   CRAIGS

   Chicago1 review

   5.0

   Dined on May 12, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Again as with our first experience at Easter, the brunch layout is so very easy to maneuver and deal with, even with a Mother using a walker. Even though it is a very large space we've never felt congested or like you are waiting in lines forever to get a chance to serve ourselves and our party. Food selections and quality are top notch and there always seems to be adequate staff to keep buffet filled and to be right on top of clearing tables as needed. The Concourse will continue to be our go-to venue for holiday celebrations. We totally enjoy our experiences there!
   

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10. GB

    GrantB VIP

    Chicago4 reviews

    3.0

    Dined on May 12, 2024

    1. Overall 3
    2. Food 3
    3. Service 1
    4. Ambience 5

    There was an automatic 20% tip on my bill for a party of 6 which I’m happy to pay and understand. I was a bit surprised since it was a buffet and when my daughter asked for a glass of juice and I asked for a coffee I was pointed to where I can get it myself. Then I stood in line to pay my bill and when I checked out there was another line for a tip. It did not say “additional tip” so if I had not noticed the automatic tip I would have tipped again. I find that a bit insulting and deceitful.
    

    The Madison Concourse HotelResponded on May 23, 2024

    Hi, Grant. Thank you for joining us for Mother's Day Brunch. We are sorry that the system appears to be deceitful as that is not our intention. We do add an automatic gratuity to parties of 6 or more. Our system that processes payment doesn't allow us to remove the tip line or to rename it. We will review our check out process for next year and make sure that guests are aware when the automatic gratuity has been applied. Thank you for the feedback.
    

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