The Black Hen Restaurant

Review summary

1. J

   John

   VIP

   Richmond

   7 reviews

   2.0

   7 reviews

   Dined 7 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 3

   Nice server. Portions half of what they were 3 weeks ago Has really worsened over the last year Won’t be returning
   

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2. B

   Buzz

   Western NC

   1 review

   5.0

   1 review

   Dined on December 12, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delicious, beautifully presented . Service polite, friendly and fun.
   

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3. J

   Jacque

   Richmond

   1 review

   5.0

   1 review

   Dined on December 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The Black Hen is a true gem tucked right in the middle of Va Tech's campus but it didn't feel like it. The food was excellent, the service was the best we have had and they were very accommodating. We had a mini celebration at the table and they were so excited for us. It was memorable and I would recommend this location for anyone who loves the upscale but casual feel with a personal touch. The food was amazing.
   

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4. D

   Dave

   Richmond

   1 review

   5.0

   1 review

   Dined on November 23, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   There were 4 of us and all entrées were excellent. We also had 2 appetizers, which were also excellent. Looking forward to going back.
   

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5. M

   Matthew

   New York City

   1 review

   2.0

   1 review

   Dined on November 9, 2024

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 2

   This place is POORLY POORLY run. No organization whatsoever. The hostess and manager looked confused when we showed up as they were scrambling to seat people. We had reservations for 8pm originally, called to ask for 7:30pm instead, was told yes, "we'll see you at 7:30". We arrive and hostess tablet showed 8pm...never changed. So we sat there till almost 8 to get seated. Which brings me to that fiasco. They bring us into the back area to be seated and our table has all empty drink glasses on it. Never cleaned up. Note: Busser: A busser's role is to set and clear tables at a restaurant to ensure that each guest has a clean and consistent experience. They remove used dishes from tables, re-set tables between parties Then.....OUR TABLE TOP WAS WOBBLY AF! And no, we weren't going to ask if they can swap it out because that would've either taken forever or they had no tables available so we dealt with it. And yes, my son ordered a Margarita and at one point, he put it down and 5 seconds later, 1/2 of it poured out onto tablecloth from the wobble. SERVICE? ABSOLUTLEY HORRIBLE!! After getting seated, it took almost 20 minutes for our waiter (who acted like it was his 1st day on the job) to finally come over asking if we'd like any drinks. We gave our order and 15 minutes later.....possibly 20....and after I complained to a fellow waiter of the delay....we got our drinks. He then took our order for appetizer and dinner. ONCE AGAIN....about 20-25 minutes went by until we got our appetizer!! WE'RE THERE ALREADY ALMOST AN HOUR AND WE HAVEN'T EVEN ORDERED DINNER!!! Finally we place our dinner order and as you can guess...another 30 minutes! Oh, we were told the delay was because ONE OF OUR DINNERS WAS TAKEN TO ANOTHER PARTY!!! SUMMARY: Food was decent, service was horrible. SKIP THIS PLACE, NOT WORTH TIME, WAIT to eat ok food. P.S...Walking out, another party, we met arriving, told us they were experiencing what we just experienced. So it just wasn't my experience
   

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6. G

   Gabriele

   VIP

   Raleigh

   39 reviews

   1.0

   39 reviews

   Dined on November 9, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   This restaurant needs a reset. The moment we walked in it was utter chaos. The server did the best she could, but the food and wine were less than mediocre. Overcooked, terrible wine that was close to $80! I would never go here again. There are so many better options in Blacksburg.
   

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7. A

   Amit

   VIP

   Washington DC

   3 reviews

   1.0

   3 reviews

   Dined on November 9, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   Expensive place for Blacksburg, service was very poor and food very average. Staff seemed overwhelmed, did not have silverware or glassware. The "filet" we ordered looked like a hamburger steak.
   

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8. K

   Kristi

   Washington DC

   8 reviews

   2.0

   8 reviews

   Dined on November 9, 2024

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 1

   I have been here several times while visiting my kids at school, and it is usually my favorite place in Blacksburg. This time, it could have been better. The service could have been better and faster. We ordered a cocktail when we sat down, and it took 30 minutes to reach the table.
   

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9. L

   Laura

   VIP

   Richmond

   5 reviews

   1.0

   5 reviews

   Dined on November 9, 2024

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 1

   We had a reservation at715 and didn't get sat until 750 after I spoke to the manager because the hostess kept sitting other people, our waiter was great but the service still sucked. We won't be back
   

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10. C

    Chris

    VIP

    New York City

    12 reviews

    4.0

    12 reviews

    Dined on October 26, 2024

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 4

    Nice experience. Cocktails were awesome! Nice young servers. Didn’t wait long for food. Good was good.
    

    The Black Hen RestaurantResponded on October 29, 2024

    Hi Chris, Thank you for your positive review! We are so glad you had a great experience at The Black Hen. It’s always a pleasure to serve our customers. We looking forward to serving you again soon! The Black Hen
    

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