Heirloom Restaurant at the Athenaeum Hotel

3.8

361 Reviews

$31 to $50

American

Make a reservation

2 people

Dec 28, 2024

8:30 PM

Great for scenic views
Great for outdoor dining
Charming

Heirloom is a full-service restaurant that is located in the historic Athenaeum Hotel on the grounds of Chautauqua Institution. From June 22nd - August 24th we offer breakfast, lunch and dinner daily. On Sundays we have a wonderful brunch buffet and offer a buffet dinner only.

Starting May 1st a lounge menu is available 11am - 9pm daily. Reservations are not required for prior to June 22nd.

Additional information

Dining style
Casual Dining
Price
$31 to $50
Cuisines
American, Contemporary American, Farm-to-table
Hours of operation
Breakfast Mon–Sat 8:00 am–10:00 am Brunch Sun 10:00 am–2:00 pm Bar Daily 11:00 am–12:00 am Lunch Mon–Sat 11:00 am–2:00 pm Dinner Mon–Sat 4:00 pm–9:00 pm Sun 5:00 pm–8:00 pm
Phone number
(716) 357-5005
Website
http://chq.org/heirloom-restaurant
Payment options
AMEX, Discover, Mastercard, Visa
Dress code
Smart Casual
Executive chef
Carrie Gifford

Location
3 S Lake Dr, Chautauqua, NY 14722-2547
Neighborhood
Mayville
Parking details
Guests are encouraged to use the valet (beginning April 29, 2021) or they must park in the Main Lot located on Rt. 394 and across from the Main Gate Welcome Center (Shuttles are available during the summer season), our the South Lot parking area.
Public transit
Guests are encouraged to use the valet (beginning in late June) or they must park in the Main Lot located on Rt. 394 and across from the Main Gate Welcome Center (Shuttles are available during the summer season), or the South Lot parking area.
Additional
Bar/Lounge, Beer, Cocktails, Full Bar, Indoor Fireplace, Late Night, Non-Smoking, Patio/Outdoor Dining, Patio/Outdoor Dining, View, Weekend Brunch, Wheelchair Access, Wine

What 361 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

3.8

3.8 based on all time ratings

3.7Food
3.9Service
4.3Ambience
3.5Value

Noise • Moderate

Loved For

Western New York
Great for brunch
Western New York
Kid-friendly

Review summary

AI-generated from verified diner reviews

Heirloom Restaurant at the Athenaeum Hotel offers "excellent food" and a charming atmosphere, especially on the porch with a "beautiful view" of the lake. Service varies, with some diners praising attentive staff, while others note slow service. The menu has mixed reviews, with standout dishes like "panna cotta desert" and occasional inconsistencies.

361 Reviews

D
Dawn
Phoenix
2 reviews
3.0
2 reviews
Dined on August 24, 2024
1. Overall 3
2. Food 3
3. Service 5
4. Ambience 5
Starting with the positives…our server (Nate) was fantastic and it’s always a unique and ambient venue to visit. That being said, I’m being generous when I say the food is just average. The wine and bread were great but entrees were not what you would expect for the prices and upscale atmosphere. Above all, what I remember the most (and was shocked) was the condescending and unfriendly attitude we were greeted with by the girl/manager at the hostess stand upon arriving. We walked up to her happily and smiling, ready to enjoy our dining experience and in return received a scowl, bitter words and a lecture on how we should have made dinner reservations at 4:00 if we would like to dine on the outdoor terrace. If this were my business, I would replace her immediately!
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K
Kathy
Upstate NY
1 review
5.0
1 review
Dined on August 24, 2024
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 5
Wonderful Buffet. We would go back there again .
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M
Michael
Pittsburgh
5 reviews
5.0
5 reviews
Dined on August 24, 2024
1. Overall 5
2. Food 4
3. Service 4
4. Ambience 4
Our food was excellent and the portions were large
Is this helpful?
E
Ernesto
Toronto
2 reviews
5.0
2 reviews
Dined on August 23, 2024
1. Overall 5
2. Food 5
3. Service 3
4. Ambience 4
Food quality was excellent! Service was a bit slow. Would eat there again!
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s
sandra
New York City
2 reviews
2.0
2 reviews
Dined on August 23, 2024
1. Overall 2
2. Food 2
3. Service 4
4. Ambience 2
Not as expected- very limited not very creative menu - food quality was kind of sub-par for the price. Even the coffee was weak and just ok. That being said our server was friendly, attentive and did a great job. This is a very old school restaurant with a very old school unimaginative menu but at very current (and then some) pricing - even the ambiance was nothing out of the ordinary at best. Disappointing visit- while I love the Institute- I won’t be back to dine here.
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H
Harvey
New York City
10 reviews
5.0
10 reviews
Dined on August 22, 2024
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 5
Very enjoyable pre-concert meal. We ate outside. Food, service and view of the lake were all excellent.
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R
Randy
VIP
Washington DC
9 reviews
3.0
9 reviews
Dined on August 21, 2024
1. Overall 3
2. Food 2
3. Service 2
4. Ambience 4
Soup was lukewarm and wedge salad was almost frozen.
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J
Joan
Cleveland
2 reviews
4.0
2 reviews
Dined on August 20, 2024
1. Overall 4
2. Food 4
3. Service 4
4. Ambience 4
We had a very nice experience at the chefs dinner. Duck was perfect and clam chowder was delicious and unique.
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s
steve
VIP
Cincinnati
6 reviews
5.0
6 reviews
Dined on August 20, 2024
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 5
I wonderful food, wonderful service. It can be loud with the boisterous crowd. Definitely a highlight meal during Our stay at CHQ.
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GS
GreatService
VIP
New York City
74 reviews
5.0
74 reviews
Dined on August 19, 2024
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 4
Mackey (sp) was an excellent server and the food was fantastic. Price was expensive.
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FAQs

Heirloom Restaurant at the Athenaeum Hotel is rated 3.8 stars by 361 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

2 people

Dec 28, 2024

8:30 PM

Google Map for Heirloom Restaurant at the Athenaeum Hotel

3 S Lake Dr, Chautauqua, NY 14722-2547

Additional information

Neighborhood
Mayville
Hours of operation
Breakfast Mon–Sat 8:00 am–10:00 am Brunch Sun 10:00 am–2:00 pm Bar Daily 11:00 am–12:00 am Lunch Mon–Sat 11:00 am–2:00 pm Dinner Mon–Sat 4:00 pm–9:00 pm Sun 5:00 pm–8:00 pm
Price
$31 to $50
Cuisines
American, Contemporary American, Farm-to-table
Dining style
Casual Dining
Dress code
Smart Casual
Parking details
Guests are encouraged to use the valet (beginning April 29, 2021) or they must park in the Main Lot located on Rt. 394 and across from the Main Gate Welcome Center (Shuttles are available during the summer season), our the South Lot parking area.
Public transit
Guests are encouraged to use the valet (beginning in late June) or they must park in the Main Lot located on Rt. 394 and across from the Main Gate Welcome Center (Shuttles are available during the summer season), or the South Lot parking area.
Payment options
AMEX, Discover, Mastercard, Visa
Executive chef
Carrie Gifford
Additional
Bar/Lounge, Beer, Cocktails, Full Bar, Indoor Fireplace, Late Night, Non-Smoking, Patio/Outdoor Dining, Patio/Outdoor Dining, View, Weekend Brunch, Wheelchair Access, Wine

Website
http://chq.org/heirloom-restaurant
Phone number
(716) 357-5005

Heirloom Restaurant at the Athenaeum Hotel

Make a reservation

Additional information

Menu

What 361 people are saying

Overall ratings and reviews

Loved For

Review summary

FAQs

How is Heirloom Restaurant at the Athenaeum Hotel restaurant rated?

Is Heirloom Restaurant at the Athenaeum Hotel currently accepting reservations?

Make a reservation

Additional information