Heirloom Restaurant at the Athenaeum Hotel

Review summary

1. D

   Dawn

   Phoenix2 reviews

   3.0

   Dined on August 24, 2024

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 5

   Starting with the positives…our server (Nate) was fantastic and it’s always a unique and ambient venue to visit. That being said, I’m being generous when I say the food is just average. The wine and bread were great but entrees were not what you would expect for the prices and upscale atmosphere. Above all, what I remember the most (and was shocked) was the condescending and unfriendly attitude we were greeted with by the girl/manager at the hostess stand upon arriving. We walked up to her happily and smiling, ready to enjoy our dining experience and in return received a scowl, bitter words and a lecture on how we should have made dinner reservations at 4:00 if we would like to dine on the outdoor terrace. If this were my business, I would replace her immediately!
   

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2. K

   Kathy

   Upstate NY1 review

   5.0

   Dined on August 24, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful Buffet. We would go back there again .
   

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3. M

   Michael

   Pittsburgh5 reviews

   5.0

   Dined on August 24, 2024

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 4

   Our food was excellent and the portions were large
   

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4. E

   Ernesto

   Toronto2 reviews

   5.0

   Dined on August 23, 2024

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 4

   Food quality was excellent! Service was a bit slow. Would eat there again!
   

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5. s

   sandra

   New York City2 reviews

   2.0

   Dined on August 23, 2024

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 2

   Not as expected- very limited not very creative menu - food quality was kind of sub-par for the price. Even the coffee was weak and just ok. That being said our server was friendly, attentive and did a great job. This is a very old school restaurant with a very old school unimaginative menu but at very current (and then some) pricing - even the ambiance was nothing out of the ordinary at best. Disappointing visit- while I love the Institute- I won’t be back to dine here.
   

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6. H

   Harvey

   New York City11 reviews

   5.0

   Dined on August 22, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very enjoyable pre-concert meal. We ate outside. Food, service and view of the lake were all excellent.
   

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7. R

   Randy VIP

   Washington DC10 reviews

   3.0

   Dined on August 21, 2024

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 4

   Soup was lukewarm and wedge salad was almost frozen.
   

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8. s

   steve VIP

   Cincinnati6 reviews

   5.0

   Dined on August 20, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I wonderful food, wonderful service. It can be loud with the boisterous crowd. Definitely a highlight meal during Our stay at CHQ.
   

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9. J

   Joan

   Cleveland3 reviews

   4.0

   Dined on August 20, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   We had a very nice experience at the chefs dinner. Duck was perfect and clam chowder was delicious and unique.
   

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10. GS

    GreatService VIP

    New York City75 reviews

    5.0

    Dined on August 19, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    Mackey (sp) was an excellent server and the food was fantastic. Price was expensive.
    

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