The Burrator Inn

The Burrator Inn reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. C

   Chris

   London4 reviews

   4.0

   Dined 5 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 3

   Had an excellent meal. Lamb was succulent and tender, no complaints at all.
   

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2. N

   Nicola

   Devon2 reviews

   5.0

   Dined on April 6, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a lovely lunch. The dogs were made to feel very welcome. It was busy so noise levels were as expected. The food was served quickly and was hot. The booking was simple. I phoned to make it slightly earlier than original time and this was no bother at all. All the staff were polite and helpful. I’m looking forward to going again so I hope the standard doesn’t slip as we have experienced on the past. I would highly recommend it for Sunday Lunch .
   

   The Burrator InnResponded on April 14, 2025

   Dear Nicola, Thank you for your wonderful review! We're delighted to hear you enjoyed your lunch and that your dogs felt welcome. It's great to know our team was able to accommodate your booking change and that you found the service polite and helpful. We look forward to welcoming you back and maintaining the high standards you experienced. Best regards, The Burrator Inn Team
   

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3. t

   terence

   Devon2 reviews

   3.0

   Dined on March 30, 2025

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 3

   When we got there after booking a table for 3 they then they tried to put us on a table for 1 and then we said it was not suitable for 3 people they put us on a table that was in the game room not the restaurant like we booked for but the food made up for that but at as we were finishing our meal a group of young people decided it would be funny to point a snooker cue at my son's back as he finishing his meal and thought it was funny in stead of being polite and asking him to move
   

   The Burrator InnResponded on April 8, 2025

   Dear Terence, Thank you for taking the time to share your experience. We're glad to hear you enjoyed the food, but we're sorry to learn about the issues with your seating and the behaviour of other patrons. Your feedback is important, and we'll address these concerns to improve our service. We hope to welcome you back for a more pleasant visit in the future. Best regards, Team Burrator
   

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4. L

   Louise

   Devon1 review

   5.0

   Dined on March 29, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Really friendly staff and food was excellent and bill very reasonable. Thanks, we will be back x
   

   The Burrator InnResponded on April 8, 2025

   Hi Louise, Thank you for your lovely review! We're thrilled to hear you enjoyed the food and found our staff friendly. Looking forward to welcoming you back soon. Best wishes, Team Burrator
   

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5. S

   Sara

   Devon3 reviews

   3.0

   Dined on March 16, 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   A busy sunny Sunday at the Burrator so we had booked a table in anticipation of this. They were a bit short on staff which was explained to us but once we had ordered our roast arrived quickly. At £20 we felt it was a little on the expensive side for the portion size - beef was really nice but had a lot of fat on it around the edge and slices were noticeably thinner than previously. Mains were averaging around £16.50 upwards and desserts £8.00. Staff were as always welcoming and chatty. We love going to the Burrator after a dog walk but will probably give the roast a miss in future.
   

   The Burrator InnResponded on March 26, 2025

   Dear Sara, Thank you for taking the time to leave a review. We're pleased to hear that you found our staff welcoming and enjoyed the atmosphere. We appreciate your feedback regarding the roast and portion sizes, and we'll certainly take this into consideration. We hope to welcome you back soon for another visit after your dog walks.
   

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6. P

   Pat

   Devon1 review

   5.0

   Dined on February 23, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very good meal served by outstanding staff. Will definitely use again.
   

   The Burrator InnResponded on February 26, 2025

   Dear Pat, Thank you for your kind words! We're thrilled to hear you enjoyed your meal and found our staff outstanding. We look forward to welcoming you back soon. Best regards, The Burrator Inn Team
   

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7. E

   Emma

   London1 review

   4.0

   Dined on February 19, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   A great choice of fabulous food. We enjoyed a delicious 3-course meal from the ‘supper club’ menu. Portions were very generous.
   

   The Burrator InnResponded on February 26, 2025

   Hi Emma, Thank you for your lovely review! We're thrilled to hear you enjoyed the 3-course meal from our supper club menu and found the portions generous. We look forward to welcoming you back soon. Best wishes, The Burrator Inn Team
   

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8. A

   Angus

   Gloucestershire1 review

   5.0

   Dined on February 14, 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Great stay they made Valentine’s Day very special
   

   The Burrator InnResponded on February 26, 2025

   Dear Angus, Thank you for your lovely review! We're thrilled to hear that you had a great stay and that we could make your Valentine’s Day special. We look forward to welcoming you back soon. Best regards, The Burrator Inn Team
   

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9. C

   Charlotte

   Devon2 reviews

   1.0

   Dined on February 9, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   I had a deeply disappointing experience celebrating a birthday meal at this restaurant. We arrived for a Sunday roast towards the end of service, only to be served a meal missing half the items listed on the menu. The only green vegetable provided was a handful of barely edible green beans—there was no cabbage, no roast carrots, and no creamed leeks. At no point were we informed that the kitchen had run out of key elements of the dish; had we been told, we could have ordered something else. Instead, we were charged the full price, as if they hoped we wouldn’t notice. To make matters worse, when booking online, the restaurant specifically asked if the meal was for a special occasion—but this was never acknowledged during our visit. I called the next day to speak with the manager, but they were unavailable. I was assured they would get back to me, yet after a week, I have received no response. While the food we did receive tasted good, I can’t help but feel short-changed. What was meant to be a celebration turned into a disappointment, and the lack of communication and customer service only made it worse.
   

   The Burrator InnResponded on February 26, 2025

   Dear Charlotte, Thank you for taking the time to share your feedback. I am truly sorry to hear about your disappointing experience during your birthday meal with us. It is unacceptable that you were not informed about the missing items from your Sunday roast, and I apologise for the oversight. Additionally, I regret that your special occasion was not acknowledged as it should have been. Your comments about the lack of communication and follow-up are concerning, and I will ensure this is addressed with our team. We strive to provide excellent service and it is clear we fell short on this occasion. Thank you for bringing these issues to our attention. We appreciate your feedback and will use it to improve our service. Best regards, The Burrator Team
   

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10. L

    Lynda

    Devon1 review

    4.0

    Dined on February 9, 2025

    1. Overall 4
    2. Food 5
    3. Service 3
    4. Ambience 4

    Food was delicious but service was slow. I appreciate it was busy on a Sunday but we were served our mains, no one came to check on us and our table wasn’t cleared until after an hour we went to the bar to ask for the dessert menu. Even then we waited another 15 minutes to again have to go to the bar to order. By this time it was quiet in the bar area. Shame as I would have gone back for the food but not the service!
    

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    The Burrator InnResponded on February 17, 2025

    Dear Lynda, Thank you for your feedback and for rating us 4 stars. We're delighted to hear you enjoyed the food. However, we're sorry to learn about the slow service you experienced. We appreciate your patience and will address this with our team to improve our service, especially during busy times. We hope you'll consider giving us another chance in the future. Best regards, The Burrator Inn Team
    

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