The Buxton Crescent Hotel

Review summary

1. C

   Caroline

   Berkshire

   3 reviews

   3.0

   3 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 1

   We (party of 4) had the pre theatre dinner between 5 - 6.30pm, therefore the restaurant was very quiet. There were plenty of staff milling around, but they were not proactive or attentive, they remained in a cluster around the serving area. My starter didn't arrive with everyone else's, and I had to wait about 5 minutes for it - I kept waving at the waiter to alert the situation, but he ignored me. This wait was unforgivable: we had ordered 3 cold starters and 1 hot - and mine was a cold one - so there was really no excuse for the delay. No one came to ask us how our food was, or to see if we wanted more drinks, or to clear glasses from the table - the staff remained around the service area talking to each other. Very inefficient and unprofessional service. Also, when we started to order from the pre-theatre dinner, the waiter told us it was unavailable! I protested that we had booked the pre-theatre dinner.... at which point he decided it was available after all. Astonishingly bad service!! On the plus side, the food was very nice.
   

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2. C

   CANSU ECE

   VIP

   London

   7 reviews

   3.0

   7 reviews

   Dined on December 24, 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   Service was better today, Joe did a very good job!
   

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3. C

   CANSU ECE

   VIP

   London

   7 reviews

   2.0

   7 reviews

   Dined on December 23, 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   We were the only ones at the restaurant. They forgot to bring our starter. Mains took 1 hour to prepare, even though it was just pan fried fish. Very poor service and average quality food
   

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4. R

   Ruth

   Edinburgh

   1 review

   4.0

   1 review

   Dined on November 29, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Very good meal, excellent service, lovely dining room and not too noisy. Recommended.
   

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5. D

   David

   London

   2 reviews

   5.0

   2 reviews

   Dined on November 17, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing night, good food amazing staff, could not ask for more.
   

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6. S

   Samantha

   Derbyshire

   1 review

   4.0

   1 review

   Dined on November 17, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   Friendly efficient staff and good food. Quite expensive though. The beetroot and goats cheese parcels were delicious.
   

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7. T

   Tricia

   Derbyshire

   1 review

   3.0

   1 review

   Dined on November 17, 2024

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 3

   The food was outstanding. However, sadly for a 5 star hotel the service could have been better. The staff should have been better presented, they were polishing tableware at the breakfast pass, we had to wait for drinks and desserts to be served. Having worked in hospitality for a number of years, as banqueting manager and hotel manager, the standard of service for a 5 star hotel should be a lot higher.
   

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8. P

   Paul

   Kent

   6 reviews

   3.0

   6 reviews

   Dined on October 16, 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   Did the pre theatre menu which was a little limited but well explained. Starter was lovely. Main was salmon and stir fry. Fish was beautiful. All of it tasted good. However the stir fry was over cooked and stodgy. Good wine list. Good service.
   

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9. C

   Christine

   Devon

   3 reviews

   3.0

   3 reviews

   Dined on October 15, 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 2

   Booked for afternoon tea, before going on to on the hotel spa. First it was not clear where we were eating, as we went in via the Spa. Once we were taken to the right area, it was another 20minutes until we had our Afternoon Tea. The area was a sort of corridor with no atmosphere at all. We had to wait ages for staff to reappear when we wanted anything else. Food was quite nice though we were too rushed to finish it, given the slow start. The tea was ridiculously strong - even with the supplied hot water as if they had never made tea before. All in all, not a relaxing experience.
   

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10. A

    Anni

    Bath

    2 reviews

    4.0

    2 reviews

    Dined on October 4, 2024

    1. Overall 4
    2. Food 3
    3. Service 2
    4. Ambience 3

    Was looking forward to seeing the changes to the hotel, and I have to say they have done a great job. We attended the pre-theatre dining option. Whilst two courses for £35.00 is not cheap, I was still looking forward to a great start to the evening. The food was ok, but having king prawn linguine, which only had 5 prawns i was not really impressed by this, even though it tasted fine. We were aware that there were 4 other tables being served, but despite being in second to be seated, we were the last to be served.
    

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