The Canadian Brewhouse - St. Albert - Jensen Lakes

Review summary

1. T

   Trevor

   Edmonton

   1 review

   2.0

   1 review

   Dined on November 13, 2024

   1. Overall 2
   2. Food 4
   3. Service 4
   4. Ambience 4

   The food and service was good. There was a mixup with the bill where we were overcharged. The bowling alley didn’t seem to function correctly.
   

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2. m

   mike

   Edmonton

   1 review

   2.0

   1 review

   Dined on November 11, 2024

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 4

   All three burgers were burnt to a crisp. Order was taken at 12:15 and did not get food until 1:30 only after we flagged down our server to find out what was going on. We were told it would be an additional 15 minutes. When you have a 5 year old just waiting for some fries it makes the whole thing even more painful.
   

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3. C

   Cori

   Edmonton

   3 reviews

   5.0

   3 reviews

   Dined on November 3, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Please was VERY hot - server even asked if we were too hot - as the heat was blasting. Server said she asked the manager twice to turn down the heat - she was very proactive on it - as when we sat down she said it is really hot & asked us if we would like the heat turned down. we bowled & had a great time
   

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4. T

   Todd

   Las Vegas

   4 reviews

   1.0

   4 reviews

   Dined on October 11, 2024

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 5

   The service was horrible had to ask for everything not enough utensils when our food came had to ask for that too . Drink was empty always had to chase her down to get another drink . She was too interested in showing her cleavage to the table beside us . I won’t be back ever . I thought I’d try going there again haven’t been there in a while , and now I know why nothing has changed . There’s a reason why that place isn’t busy!! I’ll go back to crown and tower pub .
   

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5. B

   Brandy

   Edmonton

   24 reviews

   vip
   5.0

   24 reviews

   Dined on September 29, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 3

   They had ran out of their special but the manager came and spoke with our table to apologize and we appreciated that. Food was delicious.
   

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6. JF

   JeriF

   Edmonton

   8 reviews

   5.0

   8 reviews

   Dined on September 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We went for the Canadian Brew House Lobster Fest. It was soooo good! Icy cold beer and Lobster meal was top notch. Service was amazing.
   

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7. R

   Rob

   Edmonton

   3 reviews

   4.0

   3 reviews

   Dined on September 10, 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 3

   I booked a table for a 40th birthday celebration. I asked for a table on the patio. When we arrived there was a sign that said the patio was closed. I was advised that there was not enough staff to open it. My granddaughter order a bowl of tater tots but when I checked the bill after I had paid and left the building, I noticed we had been charged for a Tater Supreme $14.99. This is a dish with lots of toppings on the taters. We enjoyed our time there but will be double checking on seating options and the bill next time.
   

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8. CC

   CC123

   Edmonton

   3 reviews

   3.0

   3 reviews

   Dined on September 6, 2024

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 3

   We went to tomahawk steam night. Steak was good but sides were over seasoned and veggies were over cooked and a weird mix of green beans with red peppers and canned mushrooms.
   

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9. I

   Ilse

   Vancouver

   1 review

   1.0

   1 review

   Dined on September 6, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   be aware. booked a patio table. patio not open. very sad.
   

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10. M

    Marnie

    Edmonton

    1 review

    2.0

    1 review

    Dined on September 2, 2024

    1. Overall 2
    2. Food 2
    3. Service 1
    4. Ambience 3

    No one checked reservations for that night so our table wasn’t booked. Manager comped drinks but had lots of excuses as we waited and blamed the other manager. Once we got our table no menus were brought because the server was told we were there for drinks only, not true. This was a birthday dinner, which was noted on our reservation. When food was brought out, which took so long the server started to ask about it, mine wasnt included. It came out later and was cold and wasn’t as I had ordered it. I ate it anyway because it was just comical at that point. Service was just as bad as the last time we were there earlier in the summer. Only positive was the very kind and attentive server who honestly was just trying to make up for everyone else’s incompetence.
    

    The Canadian Brewhouse - St. Albert - Jensen LakesResponded on September 4, 2024

    Marnie - Thank you so much for your input. We really appreciate you letting us know how you feel. We are so sorry to hear about your experience at our location and hope we can make it up to you in the future.
    

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