The Charles

Review summary

1. S

   Stacy

   San Francisco

   1 review

   5.0

   1 review

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food. We left full but not stuffed. Our server, Charles, was knowledgeable and helpful with our selections.
   

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2. H

   Hannah

   Fayetteville

   1 review

   5.0

   1 review

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had my birthday dinner here and it was a great time! Food was great and service was exceptional!! Enjoyed getting an after dinner cocktail at their speakeasy too
   

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3. M

   Matt

   Seattle

   2 reviews

   5.0

   2 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The best restaurant in Dallas! Excellent service and food. Always a pleasure
   

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   The CharlesResponded 2 days ago

   Hello Matt, We're absolutely thrilled to hear that you consider The Charles the best restaurant in Dallas! It's wonderful to know that you've consistently enjoyed our food and service. We truly appreciate your kind words and look forward to serving you again soon. Best regards, The Charles Management Team
   

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4. C

   Carmen

   Dallas

   1 review

   vip
   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent as always! Also, Our waiter Austin, delighted and surprised us when we asked if they could serve us cigarettes with our espresso while we were on our way out to see Kacey Musgraves! He brought each brass tray with a Charles matchbook and a ciggy for each of us! Thank you for the European hospitality! So chic!
   

   The CharlesResponded 2 days ago

   Hello Carmen, Thank you for your wonderful review! We're thrilled to hear that you had an excellent experience at The Charles. We're glad that Austin's European hospitality added to your experience and that you enjoyed our service. It's always a pleasure to serve you and we're glad you enjoyed the surprise treat. We look forward to welcoming you back soon! Best Regards, The Charles Management Team
   

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5. H

   Herschel

   Dallas

   5 reviews

   5.0

   5 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Nate and the staff are amazing! The staff was very accommodating. The customer service is top tier. Can’t wait to go back.
   

   The CharlesResponded 2 days ago

   Hello Herschel, Thank you for your glowing review! We're thrilled to hear that you had such an unforgettable experience at The Charles. We take pride in the warmth of our hospitality and it's always rewarding to hear when we've succeeded. We're looking forward to your next visit. See you soon! Best, The Management Team
   

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6. J

   Joel

   Dallas

   1 review

   vip
   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything Duro Hospitality does is a hit, and The Charles is no exception! The service was impeccable, the drinks were top notch, and the food was delectable! We had a large party and showed up to the back bar an hour before for pre dinner drinks and they were so accommodating to take care of us and always kept us informed of the table. They treated the birthday guest to an amazing glass of champagne, and made the whole experience amazing. Charles was our server and he was great! Nate the Manager on duty as well as his whole staff was absolutely amazing. We will be back so many more times, and I am so happy that Duro has this gem in their repertoire!
   

   The CharlesResponded 2 days ago

   Hello Joel, Thank you for your amazing review! We're overjoyed to hear that you had a fantastic time at The Charles. It's wonderful to know that our team was able to accommodate your large party and make your experience even better. We're thrilled that your server Charles made your birthday celebration special. Your kind words about our service, drinks, and food are greatly appreciated. We look forward to welcoming you back for many more memorable experiences! Best Regards, The Charles Management Team
   

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7. N

   Nathan

   Dallas

   1 review

   5.0

   1 review

   Dined on November 21, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and service. Portions can be small but the flavors are there!
   

   The CharlesResponded 4 days ago

   Thanks for visiting us at The Charles. We're thrilled to hear that you enjoyed our food and service. We're always striving to create unique flavor combinations, and it sounds like we did just that! We also appreciate your feedback on our portion sizes. We're always looking for ways to improve and your input helps us do just that. We look forward to welcoming you back soon! Best, The Charles Management Team
   

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8. E

   Eric

   Dallas

   2 reviews

   vip
   5.0

   2 reviews

   Dined on November 21, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The service was like no where I’ve ever seen! Completely off the charts amazing! Everyone knew what we were there to celebrate and came by to say hello…food was amazing. The decor was beautiful. Did I mention the service was AMAZING! My new favorite place!!
   

   The CharlesResponded 4 days ago

   Hello Eric, Thanks for the feedback! We're thrilled to hear that you had such a wonderful time celebrating at The Charles. It's fantastic to know that our team's service left a lasting impression on you. We're also delighted that you found our food amazing and our decor beautiful. Your kind words truly mean a lot to us. We look forward to welcoming you back for more celebrations in the future. Best, The Charles Management Team
   

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9. MB

   MarioB

   Chicago

   4 reviews

   5.0

   4 reviews

   Dined on November 19, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great spot. People were very friendly and the food was spot on. Wines were too expensive and they could have offered more at a more reasonable price point. Highly recommended.
   

   The CharlesResponded on November 21, 2024

   Thanks for the feedback, Mario, We're thrilled to hear that you enjoyed your experience at The Charles. It's great to know that our friendly staff and delicious food added to your overall satisfaction. We appreciate your feedback about our wine prices and will take it into consideration. We're glad you highly recommend us! We look forward to welcoming you back soon. Best, The Charles Management Team
   

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10. E

    Emily

    Dallas

    1 review

    vip
    2.0

    1 review

    Dined on November 19, 2024

    1. Overall 2
    2. Food 4
    3. Service 1
    4. Ambience 2

    I am so disappointed. We frequent the Duro restaurant, Sister, on a regular basis and expected the same great service. We waited ten minutes for the sommelier as we sat with nothing but water. Our order was incorrect, when we ordered the wine (finally) they didn’t bring it to our table. We had to pour our own wine, remind them of orders and then the check came…they charged us for a wine tasting and the incorrect order of oysters. I complained and they took it off the bill. It was so uncomfortable-it was my husbands birthday (which I told them in advance) but could not even order dessert. Will never return.
    

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