The Charles

Review summary

1. M

   Matt

   Seattle

   2 reviews

   5.0

   2 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The best restaurant in Dallas! Excellent service and food. Always a pleasure
   

   • 
   • 

   The CharlesResponded 2 days ago

   Hello Matt, We're absolutely thrilled to hear that you consider The Charles the best restaurant in Dallas! It's wonderful to know that you've consistently enjoyed our food and service. We truly appreciate your kind words and look forward to serving you again soon. Best regards, The Charles Management Team
   

   Is this helpful?

   Report
2. C

   Carmen

   Dallas

   1 review

   vip
   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent as always! Also, Our waiter Austin, delighted and surprised us when we asked if they could serve us cigarettes with our espresso while we were on our way out to see Kacey Musgraves! He brought each brass tray with a Charles matchbook and a ciggy for each of us! Thank you for the European hospitality! So chic!
   

   The CharlesResponded 2 days ago

   Hello Carmen, Thank you for your wonderful review! We're thrilled to hear that you had an excellent experience at The Charles. We're glad that Austin's European hospitality added to your experience and that you enjoyed our service. It's always a pleasure to serve you and we're glad you enjoyed the surprise treat. We look forward to welcoming you back soon! Best Regards, The Charles Management Team
   

   Is this helpful?

   Report
3. H

   Herschel

   Dallas

   5 reviews

   5.0

   5 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Nate and the staff are amazing! The staff was very accommodating. The customer service is top tier. Can’t wait to go back.
   

   The CharlesResponded 2 days ago

   Hello Herschel, Thank you for your glowing review! We're thrilled to hear that you had such an unforgettable experience at The Charles. We take pride in the warmth of our hospitality and it's always rewarding to hear when we've succeeded. We're looking forward to your next visit. See you soon! Best, The Management Team
   

   Is this helpful?

   Report
4. J

   Joel

   Dallas

   1 review

   vip
   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything Duro Hospitality does is a hit, and The Charles is no exception! The service was impeccable, the drinks were top notch, and the food was delectable! We had a large party and showed up to the back bar an hour before for pre dinner drinks and they were so accommodating to take care of us and always kept us informed of the table. They treated the birthday guest to an amazing glass of champagne, and made the whole experience amazing. Charles was our server and he was great! Nate the Manager on duty as well as his whole staff was absolutely amazing. We will be back so many more times, and I am so happy that Duro has this gem in their repertoire!
   

   The CharlesResponded 2 days ago

   Hello Joel, Thank you for your amazing review! We're overjoyed to hear that you had a fantastic time at The Charles. It's wonderful to know that our team was able to accommodate your large party and make your experience even better. We're thrilled that your server Charles made your birthday celebration special. Your kind words about our service, drinks, and food are greatly appreciated. We look forward to welcoming you back for many more memorable experiences! Best Regards, The Charles Management Team
   

   Is this helpful?

   Report
5. N

   Nathan

   Dallas

   1 review

   5.0

   1 review

   Dined on November 21, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and service. Portions can be small but the flavors are there!
   

   The CharlesResponded 4 days ago

   Thanks for visiting us at The Charles. We're thrilled to hear that you enjoyed our food and service. We're always striving to create unique flavor combinations, and it sounds like we did just that! We also appreciate your feedback on our portion sizes. We're always looking for ways to improve and your input helps us do just that. We look forward to welcoming you back soon! Best, The Charles Management Team
   

   Is this helpful?

   Report
6. E

   Eric

   Dallas

   2 reviews

   vip
   5.0

   2 reviews

   Dined on November 21, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The service was like no where I’ve ever seen! Completely off the charts amazing! Everyone knew what we were there to celebrate and came by to say hello…food was amazing. The decor was beautiful. Did I mention the service was AMAZING! My new favorite place!!
   

   The CharlesResponded 4 days ago

   Hello Eric, Thanks for the feedback! We're thrilled to hear that you had such a wonderful time celebrating at The Charles. It's fantastic to know that our team's service left a lasting impression on you. We're also delighted that you found our food amazing and our decor beautiful. Your kind words truly mean a lot to us. We look forward to welcoming you back for more celebrations in the future. Best, The Charles Management Team
   

   Is this helpful?

   Report
7. MB

   MarioB

   Chicago

   4 reviews

   5.0

   4 reviews

   Dined on November 19, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great spot. People were very friendly and the food was spot on. Wines were too expensive and they could have offered more at a more reasonable price point. Highly recommended.
   

   The CharlesResponded on November 21, 2024

   Thanks for the feedback, Mario, We're thrilled to hear that you enjoyed your experience at The Charles. It's great to know that our friendly staff and delicious food added to your overall satisfaction. We appreciate your feedback about our wine prices and will take it into consideration. We're glad you highly recommend us! We look forward to welcoming you back soon. Best, The Charles Management Team
   

   Is this helpful?

   Report
8. E

   Emily

   Dallas

   1 review

   vip
   2.0

   1 review

   Dined on November 19, 2024

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 2

   I am so disappointed. We frequent the Duro restaurant, Sister, on a regular basis and expected the same great service. We waited ten minutes for the sommelier as we sat with nothing but water. Our order was incorrect, when we ordered the wine (finally) they didn’t bring it to our table. We had to pour our own wine, remind them of orders and then the check came…they charged us for a wine tasting and the incorrect order of oysters. I complained and they took it off the bill. It was so uncomfortable-it was my husbands birthday (which I told them in advance) but could not even order dessert. Will never return.
   

   Is this helpful?

   Report
9. a

   angel

   Dallas

   3 reviews

   vip
   5.0

   3 reviews

   Dined on November 17, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing food and service! Our waiter Johnathon was great. The staff was all very friendly and accommodating.This is now a staple. High recommend.
   

   The CharlesResponded on November 18, 2024

   Hello and thank you, Angel, We're thrilled to hear that you enjoyed your experience at The Charles. It's wonderful to know that our food and service lived up to your expectations. Jonathan is one of all of our best Staff members what he does is the key to our success. Your recommendation means a lot to us. We look forward to serving you again soon. Best, The Charles Management Team
   

   1 person found this helpful

   Report
10. C

    Carolyn

    Dallas

    76 reviews

    5.0

    76 reviews

    Dined on November 17, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We celebrated our anniversary here and had a wonderful experience- from the very nice valet named Oliver to our sweet hostess and our great server Chelsea. Our food was delicious and Nate the personable manager stopped by our table to say Happy Anniversary. It was a really nice evening. We sat next to another anniversary couple and we all agreed it was the perfect spot to celebrate.
    

    The CharlesResponded on November 21, 2024

    Hello Carolyn, We are thrilled to hear that you chose The Charles for your anniversary celebration! It's wonderful to know that you had a wonderful time from the moment you stepped in until the moment you left. We're glad you enjoyed our food and found our team to be friendly and attentive. Your kind words are greatly appreciated and we're delighted that you had a great evening. Thank you for choosing us. We look forward to welcoming you back for many more celebrations in the future! Best regards, The Charles Management Team
    

    Is this helpful?

    Report