The Charles

Review summary

1. E

   Erin

   Dallas

   3 reviews

   5.0

   3 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Charles (our baller server) was fantastic! He offered suggestions and knew the menu very well.
   

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2. S

   Sean

   VIP

   Dallas

   3 reviews

   5.0

   3 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was my first time to Charles...Great food! Great selection of wine choices!
   

   The CharlesResponded 1 day ago

   Thanks for the review, Sean! We're thrilled to hear that you enjoyed your first visit to The Charles. It's truly rewarding to hear that our food, wine selection, and service met your expectations. We strive to provide an exceptional dining experience for all our guests. We look forward to welcoming you back for another great experience! The Charles Management Team
   

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3. D

   Dakota1

   VIP

   Houston

   15 reviews

   5.0

   15 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   What a great Christmas eve dinner at The Charles! My girlfriend and I along with her sister enjoyed great food and wonderful Christmas atmosphere enough that our plan is to do it again next year.
   

   The CharlesResponded 2 days ago

   Thanks for visiting us, Dakota! We're thrilled to hear that you and your girlfriend enjoyed our Christmas Eve dinner at The Charles. It's always a pleasure to know that our food, atmosphere, and service met your expectations. We're already looking forward to your next visit next year! The Charles Management Team
   

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4. m

   molly

   Dallas

   2 reviews

   4.0

   2 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   The food is outstanding and never disappoints. It was a little crowded sitting at a table by the bar, and noise made it hard to hear people at our table and our waiter. Service was excellent. Can't wait to go back!
   

   The CharlesResponded 2 days ago

   Hello Molly, We're thrilled to hear that you enjoyed our food and found it to be outstanding. We apologize for the noise and the crowded seating during your visit. We're glad your service was excellent and that you're looking forward to returning. Your feedback means a lot to us. We look forward to serving you again soon! Please feel free to note on your visits that you would like a quieter area, so that we may best accommodate you! In the meantime, I'll add a note for your next visit! Best, The Charles Management Team
   

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5. K

   Kelcey

   Dallas

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The Charles never disappoints! They always take incredible care of us, and last night was no exception. Our waiter (I wish I could remember his name!) was hands down the best server I’ve ever had in Dallas—so attentive, charming, and genuinely delightful. He made our experience unforgettable. As for the food, it’s perfection every time. The spicy shrimp pasta has to be my favorite dish in Dallas—bold flavors, perfectly cooked, and just the right amount of heat. I could eat it every day! The Charles has mastered the art of creating a warm, welcoming atmosphere while delivering top-notch service and food. We’ll be back again and again!
   

   • 

   The CharlesResponded 2 days ago

   Hello Kelcey, Thank you for your wonderful review! We're thrilled to hear that you had an unforgettable experience at The Charles. We're glad that our attentive service and our Spicy Creste Di Gallo made a positive impact on your visit. Our pasta program is all thanks to our wonderful team, and I know hearing your words of praise means a lot to them. Your kind words are greatly appreciated and we look forward to welcoming you back soon. Best regards, The Charles Management Team
   

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6. M

   Marcela

   Dallas

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was amazing, place is beautiful, and the customer service is outstanding.
   

   The CharlesResponded 2 days ago

   Hey Marcela, the Charles team here! We're thrilled to hear that you enjoyed your dining experience with us. We strive to provide our guests with the best food and service possible, so your positive feedback means a lot to us. It's wonderful to know that you appreciated the ambiance of our restaurant and found our customer service outstanding. We look forward to serving you again soon. Thanks for the wonderful review! The Charles Management Team
   

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7. J

   James

   Los Angeles

   4 reviews

   2.0

   4 reviews

   Dined on December 18, 2024

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 4

   Cocktails and burrata salad were very good. The kitchen was very slow, and it took an hour before our entrees arrived.
   

   The CharlesResponded 3 days ago

   Hello, James, We're glad to hear that you enjoyed our cocktails and burrata salad! However, we're sorry to hear about the delay you experienced during your visit. We understand how frustrating that can be, and we apologize for the inconvenience. We strive to provide timely service to all our guests, and we're truly sorry that we fell short in this instance. We appreciate your patience and understanding, and we hope to provide you with a timelier experience in the future. We have personally reached out to you via Telephone, please reach back out to us, so we can make sure that we can mend this situation. Best, The Charles Management Team
   

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8. L

   Linda

   Dallas

   4 reviews

   5.0

   4 reviews

   Dined on December 15, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very attentive staff, delicious food and drinks! We loved the bar in the back. Planning to go again and take friends with us.
   

   The CharlesResponded on December 18, 2024

   Hello Linda, Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed our food and drinks and found our staff to be attentive. We're also glad you enjoyed Bar Charles. We strive to make every visit to The Charles a memorable one for our guests. We look forward to welcoming you and your friends back soon! Best, The Charles Management Team
   

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9. M

   Melissa

   New York City

   3 reviews

   5.0

   3 reviews

   Dined on December 15, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was amazing. The whole staff goes above and beyond in friendliness, impeccable, customer service, and our server Ariana was incredible. One of the best dining experiences we’ve had in a while .
   

   The CharlesResponded on December 18, 2024

   Hello, Melissa, Thanks for the review! We're thrilled to hear that you had an amazing dining experience at The Charles. It's great to know that our team's efforts to provide friendly, impeccable service were appreciated. We're glad that you enjoyed our food and found the overall experience to be worth the price. We look forward to your next visit! Best, The Charles Management Team
   

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10. K

    Kasey

    VIP

    Dallas

    6 reviews

    5.0

    6 reviews

    Dined on December 15, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Best restaurant in Dallas! Nate and Arian were so hospitable, and made our celebratory dinner so special! We’ll be coming back with our whole family soon.
    

    The CharlesResponded on December 18, 2024

    Thanks for the feedback, Kasey! We're ecstatic to hear that The Charles is your go-to spot for a special celebration. We're glad you enjoyed our food and service. We look forward to welcoming you and your family back soon for more celebrations! Best, The Charles Management Team
    

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