The Chateau - Norton

The Chateau - Norton reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. K

   Keith

   Greater Boston12 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We're frequent diners at Chateau. Food is always very good, service is courteous and staff is attentive.
   

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2. R

   Roger

   New York City5 reviews

   3.0

   Dined on April 12, 2025

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 1

   Most of the food was very tasty. Unfortunately, we were sat next to a family with a child with a tablet blasting Bluey so we couldn’t even have a conversation without being interrupted so that part was actually terrible. The server was very nice and came out fairly frequently to check up on us so that was very nice. We ordered a turkey dinner. The mashed potatoes tasted instant. And the stuffing did not taste very good. We did get some bread and butter to the table, but the bread was regular and the butter was regular and nothing special about it. Ordered an appetizer of meatballs with ricotta And it was very tasty. We also had appetizers of baked wings. They were very aromatic but lacked salt. I ordered the château pizza. It looked very decadent, but was very overpowered by all the onions and peppers. It really did need more meat to balance it out. The crust was very nice. and for dessert, we ordered the carrot cake which was delicious. We also had a side cup of wedding soup which was also delicious the garlic cheese toast that came with the meatballs was also delicious. Definitely would’ve preferred that over the bread and butter at the table. 
   

   The Chateau - NortonResponded on April 17, 2025

   Thank you for taking the time to share such detailed feedback, Roger. We're glad to hear you enjoyed several of the dishes, especially the meatballs with ricotta, wedding soup, and carrot cake — and that you received attentive service throughout your meal. We're sorry the atmosphere during your visit wasn't as relaxing as it should have been; we understand how important a comfortable dining environment is. We also appreciate your honest notes about the turkey dinner and pizza, and we’ll be sharing your comments with our kitchen team for review. Thank you again for visiting The Chateau Norton — we hope to have the opportunity to serve you again and provide an even better experience.
   

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3. J

   James

   Greater Boston9 reviews

   5.0

   Dined on April 5, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Have been there several times the food value and service has always been very good and was that again.
   

   The Chateau - NortonResponded on April 17, 2025

   Thank you, James! We’re so happy to hear you've had consistently great experiences with us at The Chateau Norton. Providing delicious food, great value, and friendly service is what we’re all about, and it means a lot to know you can count on us every visit. We look forward to welcoming you back again soon!
   

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4. R

   RENE

   Greater Boston4 reviews

   5.0

   Dined on March 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had a family luncheon for husbands birthday of 13. Two servers were assigned and everything went smoothly. Thank you Chateau!
   

   The Chateau - NortonResponded on March 18, 2025

   Thank you, Rene! We’re so glad to hear that your husband’s birthday luncheon went smoothly and that our team took great care of you. Celebrating with family is what we’re all about! We appreciate your kind words and hope to welcome you back for another special occasion soon.
   

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5. P

   Paul

   Greater Boston1 review

   3.0

   Dined on March 14, 2025

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   My husband's food was not hot and the baked Hadock St Germaine sauce was very soupy. Also they placed the small bowl with the mashed potatoes on top of the butternut squash. Personally not happy having the bottom of a bowl that was on a counter or something placed in my squash.
   

   The Chateau - NortonResponded on March 18, 2025

   Paul, thank you for sharing your experience with us. We’re sorry to hear that the meal didn’t arrive as it should have—quality and presentation are important to us, and we appreciate you bringing this to our attention. Your feedback helps us improve, and we’ll be sure to share it with our team. We truly appreciate you giving us a try and hope we’ll have the chance to serve you a better experience in the future!
   

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6. T

   Ted VIP

   Charlotte8 reviews

   5.0

   Dined on March 5, 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Everything was excellent food great service good
   

   The Chateau - NortonResponded on March 6, 2025

   Thank you for the 5-star review, Ted! We're so glad to hear that you enjoyed both the food and service at The Chateau Norton. We appreciate your support and look forward to welcoming you back for another great meal soon! 🍽️😊
   

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7. T

   Thomas VIP

   Greater Boston66 reviews

   4.0

   Dined on February 26, 2025

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   The Early Bird Special was wonderful, as usual - delicious food and generous portions for a very reasonable price.. Service was disappointing, however, as we arrived at 4:45 when the restaurant main dining room was pretty empty, we were promptly seated, but then had no one come over to our table when other parties coming in after us were being seated and having their orders taken. Eventually someone came to our table to let us know our Server was finishing up a large party in another room and he was not our Server but would get us started. As it turned out, he remained our Server and was very pleasant and wanted to be helpful, but seemed a bit inexperienced because there was no time allowed for us to finish one course before the next was delivered and left on our table.. He also forgot or didn’t have time to remove dishes as we did finish courses, and disappeared for long periods (we surmise helping whoever our “other” server would have been in the other room) and we had to sit there and eventually ask others to track him down for things we needed. Though he really tried his best, was very nice and tried to help, what we really don’t understand is why the restaurant would seat us at a table with no Server available to begin with which turned a wonderful meal into an annoying experience for no reason.
   

   The Chateau - NortonResponded on March 6, 2025

   Thanks for your feedback, Thomas. We're glad you enjoyed the Early Bird Special and found the food to be delicious and a great value—that’s exactly what we aim for! We do apologize for the service challenges you experienced. It sounds like there was some miscommunication in the dining room, and we understand how that could impact your experience. We appreciate your patience and your recognition of the server’s effort, even if the flow of service wasn’t quite right. Your feedback is valuable, and we’ll be sure to share it with our team. We hope to provide a smoother experience on your next visit!
   

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8. C

   Cherie

   Greater Boston1 review

   4.0

   Dined on February 15, 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   The service is great. It can be a bit noisy, and the tables are packed very close together so you might have someone else's chair pressed right up to yours making it hard to get up without bumping them. The food was good, my plate was great but my boyfriend's plate was a little lacking. The stuffed shrimp aren't what you expect. I normally love fried ravioli but tonight's round of it was rather dry and didn't tasted as seasoned as it should have been. Now with that said, it may have been because they had a big party to tend to as well and it was a holiday. We've eaten there before and the food was really good that time. Also, the app gave me an option to pick the table style. I picked a hightop and several were available when we got there, but they sat us at the regular table. Not a big deal, but why give the option of choice if you don't actually get it? The price is a bit up there for some things, but it's not terrible as most dishes are of a good enough portion. Over all it was still a very pleasant experience. Our server was really nice and very attentive even with the event going on.
   

   The Chateau - NortonResponded on February 25, 2025

   Thank you, Cherie! We’re happy to hear you had great service and a pleasant experience overall. We appreciate your honest feedback about seating, noise, and meal consistency, especially on a busy holiday. Your insights help us improve, and we’ll be sure to share them with our team. We hope to provide an even better experience for you and your boyfriend next time—looking forward to welcoming you back!
   

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9. T

   Thomas VIP

   Greater Boston66 reviews

   5.0

   Dined on February 11, 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   We went for Early Bird and had a great 3-course meal - including coffee - at an outstanding price.
   

   The Chateau - NortonResponded on February 25, 2025

   Thank you, Thomas! We’re so glad you enjoyed the Early Bird special at The Chateau Norton. A three-course meal with coffee at a great price is always a win! We appreciate your support and look forward to welcoming you back again soon.
   

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10. C

    Crystal

    Rhode Island2 reviews

    2.0

    Dined on January 25, 2025

    1. Overall 2
    2. Food 2
    3. Service 3
    4. Ambience 1

    I was disappointed with my meal. We used to go to The Chateau frequently but haven’t been since the pandemic. The prices have gone up significantly and I didn’t enjoy my meal. We were seated in the back room overlooking the pond. It was freezing cold. We had to move our table. Our service was good.
    

    The Chateau - NortonResponded on February 3, 2025

    Thank you for your feedback, Crystal. We’re sorry to hear your meal didn’t meet expectations and that the temperature in the dining room made your visit less comfortable. While we do our best to provide great value, we understand that pricing changes can be frustrating. We’re glad to hear your service was good and appreciate you giving The Chateau Norton another try. Your feedback helps us improve, and we hope to provide a better experience for you in the future.
    

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