The Chateau - Norton

Review summary

1. P

   Paul

   Greater Boston1 review

   3.0

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   My husband's food was not hot and the baked Hadock St Germaine sauce was very soupy. Also they placed the small bowl with the mashed potatoes on top of the butternut squash. Personally not happy having the bottom of a bowl that was on a counter or something placed in my squash.
   

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2. T

   Ted VIP

   Charlotte8 reviews

   5.0

   Dined on March 5, 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Everything was excellent food great service good
   

   The Chateau - NortonResponded on March 6, 2025

   Thank you for the 5-star review, Ted! We're so glad to hear that you enjoyed both the food and service at The Chateau Norton. We appreciate your support and look forward to welcoming you back for another great meal soon! 🍽️😊
   

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3. T

   Thomas VIP

   Greater Boston65 reviews

   4.0

   Dined on February 26, 2025

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   The Early Bird Special was wonderful, as usual - delicious food and generous portions for a very reasonable price.. Service was disappointing, however, as we arrived at 4:45 when the restaurant main dining room was pretty empty, we were promptly seated, but then had no one come over to our table when other parties coming in after us were being seated and having their orders taken. Eventually someone came to our table to let us know our Server was finishing up a large party in another room and he was not our Server but would get us started. As it turned out, he remained our Server and was very pleasant and wanted to be helpful, but seemed a bit inexperienced because there was no time allowed for us to finish one course before the next was delivered and left on our table.. He also forgot or didn’t have time to remove dishes as we did finish courses, and disappeared for long periods (we surmise helping whoever our “other” server would have been in the other room) and we had to sit there and eventually ask others to track him down for things we needed. Though he really tried his best, was very nice and tried to help, what we really don’t understand is why the restaurant would seat us at a table with no Server available to begin with which turned a wonderful meal into an annoying experience for no reason.
   

   The Chateau - NortonResponded on March 6, 2025

   Thanks for your feedback, Thomas. We're glad you enjoyed the Early Bird Special and found the food to be delicious and a great value—that’s exactly what we aim for! We do apologize for the service challenges you experienced. It sounds like there was some miscommunication in the dining room, and we understand how that could impact your experience. We appreciate your patience and your recognition of the server’s effort, even if the flow of service wasn’t quite right. Your feedback is valuable, and we’ll be sure to share it with our team. We hope to provide a smoother experience on your next visit!
   

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4. C

   Cherie

   Greater Boston1 review

   4.0

   Dined on February 15, 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   The service is great. It can be a bit noisy, and the tables are packed very close together so you might have someone else's chair pressed right up to yours making it hard to get up without bumping them. The food was good, my plate was great but my boyfriend's plate was a little lacking. The stuffed shrimp aren't what you expect. I normally love fried ravioli but tonight's round of it was rather dry and didn't tasted as seasoned as it should have been. Now with that said, it may have been because they had a big party to tend to as well and it was a holiday. We've eaten there before and the food was really good that time. Also, the app gave me an option to pick the table style. I picked a hightop and several were available when we got there, but they sat us at the regular table. Not a big deal, but why give the option of choice if you don't actually get it? The price is a bit up there for some things, but it's not terrible as most dishes are of a good enough portion. Over all it was still a very pleasant experience. Our server was really nice and very attentive even with the event going on.
   

   The Chateau - NortonResponded on February 25, 2025

   Thank you, Cherie! We’re happy to hear you had great service and a pleasant experience overall. We appreciate your honest feedback about seating, noise, and meal consistency, especially on a busy holiday. Your insights help us improve, and we’ll be sure to share them with our team. We hope to provide an even better experience for you and your boyfriend next time—looking forward to welcoming you back!
   

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5. T

   Thomas VIP

   Greater Boston65 reviews

   5.0

   Dined on February 11, 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   We went for Early Bird and had a great 3-course meal - including coffee - at an outstanding price.
   

   The Chateau - NortonResponded on February 25, 2025

   Thank you, Thomas! We’re so glad you enjoyed the Early Bird special at The Chateau Norton. A three-course meal with coffee at a great price is always a win! We appreciate your support and look forward to welcoming you back again soon.
   

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6. C

   Crystal

   Rhode Island2 reviews

   2.0

   Dined on January 25, 2025

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 1

   I was disappointed with my meal. We used to go to The Chateau frequently but haven’t been since the pandemic. The prices have gone up significantly and I didn’t enjoy my meal. We were seated in the back room overlooking the pond. It was freezing cold. We had to move our table. Our service was good.
   

   The Chateau - NortonResponded on February 3, 2025

   Thank you for your feedback, Crystal. We’re sorry to hear your meal didn’t meet expectations and that the temperature in the dining room made your visit less comfortable. While we do our best to provide great value, we understand that pricing changes can be frustrating. We’re glad to hear your service was good and appreciate you giving The Chateau Norton another try. Your feedback helps us improve, and we hope to provide a better experience for you in the future.
   

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7. B

   Bill VIP

   Greater Boston35 reviews

   5.0

   Dined on January 3, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   What a great meal. Will return for sure. Food was yummy!
   

   The Chateau - NortonResponded on January 15, 2025

   Thank you, Bill! We’re so glad you enjoyed your meal and found the food delicious. We can’t wait to welcome you back for another great dining experience soon at The Chateau Norton!
   

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8. T

   Thomas VIP

   Greater Boston65 reviews

   5.0

   Dined on December 23, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We made an impromptu visit on an off night for the Early Bird and everything we ordered was excellent. My wife was very happy with her Baked Stuffed Shrimp, Salad with Poppy seed/vidalia dressing, butternut squash and broccoli, and I was very pleased with the Chicken Parm and Minestrone Soup. The only disappointment was we were told they had had “delivery issues” with the ingredients for the included Tapioca Pudding so it was not available. Cannoli and Choc Pudding were good, but not our favorites. We have had the Early Bird special before and it continues to be a wonderful value and very much appreciated in a world of ridiculous dining prices!
   

   The Chateau - NortonResponded on January 3, 2025

   Thank you, Thomas, for your detailed feedback! We’re so glad you and your wife enjoyed the Early Bird specials and appreciated the variety and value we offer. We’re sorry about the tapioca pudding being unavailable but are glad you found the other desserts enjoyable. We look forward to serving you again soon!
   

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9. a

   alan

   Greater Boston2 reviews

   5.0

   Dined on December 21, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was great again as usual! Prices are very reasonable and the service was great. One of our favorite places to visit
   

   The Chateau - NortonResponded on January 3, 2025

   Thank you, Alan! We’re thrilled to be one of your favorite places to visit. It’s wonderful to hear you enjoyed our food, reasonable prices, and excellent service. We look forward to welcoming you back for many more great meals!
   

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10. L

    Lauren

    Portland4 reviews

    3.0

    Dined on December 6, 2024

    1. Overall 3
    2. Food 3
    3. Service 5
    4. Ambience 4

    We ordered mussels and they were served to us wrapped in tin foil, I’ve never seen such a thing. We returned them, they didn’t taste good and was a weird consistency. All our drinks took forever. There were like 10 servers and only 2 bartenders and the bar was very busy. The bartenders were running like crazy the bar was a mess, but plenty of servers and hosts just standing around. It was strange, cross train more people and help each other out. Leah was our server she was very nice but could only control so much. We sat near the windows it was very drafty, we had to switch tables. All the servers were not surprised that we complained of drafts. The resturant was not full, why not just seat people where it’s warm? Strange. Won’t go back.
    

    The Chateau - NortonResponded on December 18, 2024

    Lauren, thank you for sharing your detailed feedback. We regret that your visit to The Chateau Franklin fell short of your expectations. We're also sorry to hear about the delays with your drinks and the drafty seating area. We are actively working on optimizing team coordination to ensure a seamless experience, especially during busier times. Leah’s efforts to provide excellent service despite the challenges you mentioned are greatly appreciated, and we’ll make sure she knows her kindness stood out. Your feedback about seating arrangements and cross-training is valuable and will be reviewed by our team. We hope you'll reconsider and give us another chance in the future.
    

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