The Emporium: An American Brasserie

Review summary

1. B

   Brooke

   VIP

   Denver

   2 reviews

   1.0

   2 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 5
   4. Ambience 5

   I celebrated my birthday at The Elizabeth over the weekend (March 1 & 2). We have eaten brunch and dinner at The Emporium before - I am celiac and severely lactose intolerant - and we have never had an issue. Until yesterday (my birthday). I had the eggs Benedict which he had before and not only did they put dairy (clarified butter which does not fully get rid of lactose) but also wheat (my potatoes they made in a shared fryer). They assured me multiple times that it was safe. The waitress was very helpful, she came back multiple times and asked me questions about my allergies - none of this was on her. It was on the kitchen. I had a severe allergic reaction and had to leave immediately. I would not recommend The Emporium anymore, which really is too bad because they have delicious food. They just do not take allergies seriously. They could end up really hurting someone else, like they did me, or even killing someone with their lack of understanding.
   

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2. S

   Steven

   Denver

   4 reviews

   3.0

   4 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 3

   I promised to give this place a 2nd chance. We went to experience their Great Plates offering, Great Plates being the equivalent of Denver Restaurant Week. My dining companion and I both picked their 3-course offering and wine bottle offering on their Great Plates Menu. The Appetizer offering came - Duck Confit Ravioli, the flavor was good, our warm appetizers were room temperature at best, not good execution. The Main course offering was Seafood Bouillabaisse, again flavor was good, but this was more the size of an appetizer than an entree. The Chocolate dessert was good. Our server was great, we've had the same server on both trips, and she is pleasant and does a great job. We received the bill, easy to add up, $45 for each 3-course meal, $45 for the wine offering. $45+$45+$45= $135 plus tax. Wait our bill was over $150 and knowing that the tax rate isn't that high I looked closer. Added to my bill was a $4.50 charge labeled as "Kitchen Appreciation." What? I'm all about kitchen staff receiving part of a tip offering which should be quantified based on food and service. Service was great, food was mediocre! The kitchen has good concepts, just poor execution. There was poor food execution on both of my trips so there will be no 3rd chance! No where on the menu does it mention a charge for "Kitchen Appreciation." Maybe find a new Kitchen Manager that can ensure that food and delivery execution is flawless, had it been, I would not be writing this review in this manner.
   

   The Emporium: An American BrasserieResponded today

   Thanks for the review, Steven! We're glad you enjoyed the flavors of our appetizers, main courses, and desserts. We apologize for falling short on our usual standards. We appreciate your feedback and will certainly take it into consideration as we strive to improve our offerings and service. We're sorry to hear about your experience and hope you'll give us another chance to impress you in the future. Please feel free to reach out to us directly at the restaurant. Best, The Management Team
   

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3. C

   Christine

   VIP

   Denver

   11 reviews

   5.0

   11 reviews

   Dined on February 24, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The atmosphere, food and service was wonderful. Highly recommend.
   

   The Emporium: An American BrasserieResponded on February 24, 2025

   Thanks for the feedback, Christine! We're thrilled to hear that you had a wonderful experience at The Emporium: An American Brasserie. Your high ratings for our food, service, and atmosphere truly made our day. We're committed to providing the best for our guests and your recommendation means a lot to us. We look forward to serving you again soon!
   

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4. B

   Belinda

   Denver

   7 reviews

   5.0

   7 reviews

   Dined on February 24, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our meals were excellent! The ambiance was great and we had a quiet table, although the restaurant was quiet. The service was excellent and we were well attended. JJ and Ann were great!
   

   The Emporium: An American BrasserieResponded on February 24, 2025

   Hey Belinda, Thanks a ton for your wonderful review! We're thrilled to hear that you enjoyed your meals and our ambiance at The Emporium: An American Brasserie. It's great to know that our team's efforts to provide excellent service were appreciated. We're glad that you had a pleasant experience and we hope to see you again soon! Best, The Management Team
   

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5. A

   Allison

   Washington DC

   25 reviews

   5.0

   25 reviews

   Dined on February 21, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was our first time dining there and it was fantastic! We’ve will definitely go back. Lots of interesting choices on the menu!
   

   The Emporium: An American BrasserieResponded on February 24, 2025

   Hey Allison, Thanks a ton for your fantastic review! We're thrilled to hear that your first time dining at The Emporium: An American Brasserie was a success. We're glad you enjoyed our interesting menu and found value in our offerings. We can't wait to welcome you back for more delicious meals! Best, The Management Team
   

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6. S

   Steven

   Denver

   4 reviews

   1.0

   4 reviews

   Dined on February 16, 2025

   1. Overall 1
   2. Food 2
   3. Service 3
   4. Ambience 2

   The food seems to be good, My dinner guest ordered Trout and she enjoyed it. The place was not full on a Saturday night plenty of available tables. I ordered a steak dish, medium rare, and after waiting a little bit of time for entree's to be served my steak came out more than well done. I'm not sure how a kitchen could send something that far over well done when I ordered medium rare? I sent it back, accidents happen, but what happened next was not okay. The front-end person who sat us came by and apologized, and then said the kitchen was backed up, and it would be a good amount of time before my steak would come back out. She asked if I wanted soup or something to hold me over, I declined. My guest finished her Trout as we looked around at empty tables wondering why my order didn't take priority over another table that had not been served yet. My guest completely finished her meal before my steak dish came back out, I declined to pay for the steak dish. Our server was good, we will probably give this place another chance. Hopefully they find a person that can cook steak properly before we come back, and a kitchen process that better prioritizes customer need.
   

   The Emporium: An American BrasserieResponded 7 days ago

   Hey Steven, We're really sorry to hear about your experience at The Emporium: An American Brasserie. We strive to provide excellent food and service to all our guests, and it sounds like we missed the mark this time. We appreciate your feedback about the steak dish and the delay in serving your meal. We're sorry for any misunderstanding and any discomfort caused. We'll certainly take your comments into consideration as we work to improve our service. We hope you'll give us another chance to make it right in the future. Best, The Management Team
   

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7. R

   Rick

   Denver

   12 reviews

   4.0

   12 reviews

   Dined on February 15, 2025

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   Food was good, service was slow big wait time between courses. Somewhat chaotic atmosphere.
   

   The Emporium: An American BrasserieResponded on February 21, 2025

   Thanks for visiting us, Rick! We appreciate your feedback. We're glad to hear you enjoyed our food at The Emporium: An American Brasserie. We're sorry to hear that our service didn't meet your expectations. We strive to provide excellent service and we're sorry for the wait time between courses. We also apologize if the atmosphere was a bit chaotic. We'll work on these areas for improvement. We hope to serve you better in the future.
   

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8. l

   lora

   VIP

   Denver

   24 reviews

   3.0

   24 reviews

   Dined on February 1, 2025

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   It was just ok ! I’m sorry to say I was disappointed but service was good
   

   The Emporium: An American BrasserieResponded on February 21, 2025

   Hey lora, Thank you for taking the time to share your experience at The Emporium: An American Brasserie. We're glad to hear that you found our service good, but we're sorry to learn that you were not completely satisfied with your overall visit. We strive to provide an exceptional dining experience, and it's clear we missed the mark during your visit. We appreciate your feedback and will certainly use it to improve. We hope to have the opportunity to serve you again in the future. Best Regards, The Management Team
   

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9. J

   Janet

   Greensboro

   3 reviews

   5.0

   3 reviews

   Dined on January 27, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   I have many special dietary needs, and as a result don't dine out very often, but our server took them all in stride. I'm sorry I don't remember her name, but I think it may have been Molly. I asked that my order for the Salmon Meuniere be prepared as simply as possible, with just pepper and salt for seasoning, and without the Meuniere sauce or the Marcona Almonds. The dish itself was delicious, and cooked to perfection. I'm very grateful to both the server and the chef for being so understanding. The other four members of my party really enjoyed their dishes, particularly the chowder and the tomato bisque. Thank you all for a lovely evening!
   

   The Emporium: An American BrasserieResponded 7 days ago

   Thanks for visiting us, Janet! We're thrilled to hear that you and your party had a great dining experience at The Emporium: An American Brasserie. We take pride in our team's ability to accommodate all dietary needs and it's wonderful to hear that we were able to do that for you. We're glad that you found our dishes to be delicious and well-seasoned. We appreciate your kind words about our Chowder, Tomato Bisque, and the Salmon Meuniere. Your feedback is invaluable to us and we look forward to serving you again soon! Best regards, The Management Team
   

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10. R

    Renee

    Denver

    54 reviews

    4.0

    54 reviews

    Dined on January 26, 2025

    1. Overall 4
    2. Food 5
    3. Service 4
    4. Ambience 5

    Breakfast was delicious, as always. For some reason, was never offered coffee refills. Would be nice to bring back salt and pepper shakers on the table, as pre-covid.
    

    The Emporium: An American BrasserieResponded on February 21, 2025

    Thanks for the review, Renee! We're thrilled to hear that you enjoyed our breakfast and we appreciate your continued support. We're sorry to hear about your suggestion about coffee refills. We'll definitely take it into consideration as we strive to provide the best service to our guests. We're looking forward to your next visit at The Emporium: An American Brasserie.
    

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