The Factory South Shore

The Factory South Shore reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. K

   Kyra

   Pittsburgh1 review

   5.0

   Dined on April 20, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Angel was great. The food was delicious and came out quickly.
   

   The Factory South ShoreResponded 6 days ago

   Thank you so much for the kind words and for joining us for Easter dinner! We’re thrilled to hear you enjoyed your meal and that Angel helped make the experience extra special—she’ll be so happy to hear your praise. It means a lot to us when our team’s hard work is recognized. We can’t wait to welcome you back again soon. Until then, we’ll be saving you a seat! Warm regards, The Factory South Shore Management Team
   

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2. S

   Stephanie

   Baltimore5 reviews

   4.0

   Dined on April 20, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   We have come to The Factory for Easter Brunch three years in a row, and highly recommend it. The service is 5 stars! The food is very good, especially the omelet bar. There's also a carving station, as well as a hot buffet. We have a family member with a food allergy, and they go above and beyond to make sure he has a safe, and amazing experience by going out of their way to put aside an allergy-safe dessert for him. Our server and rest of the staff is always extremely friendly, even though they have been there since the wee hours to prep. The overall ambiance, with an amazing view of the river is top notch! My only minor "ding" is that the desserts on the buffet could be a little better for the $60 per person price. The little carrot cake and tiramisu petit fours and cupcakes were very nice, and honestly we were so full after the main courses we were probably too full to each much more.
   

   The Factory South ShoreResponded 6 days ago

   Thank you so much for spending your Easter brunch with us again—it truly means the world to know that you’ve made The Factory part of your holiday tradition. We're thrilled to hear that the service, omelet bar, and overall ambiance continue to impress, and that our team could provide a safe and enjoyable experience for your family member with a food allergy. Going the extra mile to ensure every guest feels cared for is something we take great pride in. We also appreciate your thoughtful feedback on the dessert selection. We're always looking for ways to enhance our offerings, and comments like yours help us grow and refine each experience. We can’t wait to welcome you back next year—or hopefully even sooner! Warm regards, The Factory South Shore Mangement Team
   

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3. L

   Lexi

   Pittsburgh1 review

   2.0

   Dined on April 12, 2025

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 4

   food was bland, waited a long time for drinks and food
   

   The Factory South ShoreResponded on April 16, 2025

   Thank you for taking the time to share your experience with us. We're so glad to hear that you enjoyed the service—Chris and the rest of our team will appreciate the kind words! We’re sorry to hear the food didn’t meet your expectations. Your feedback is incredibly helpful, and we’ll be sure to share it with our kitchen team so we can continue improving. We hope to have the chance to welcome you back for a better experience next time!
   

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4. M

   Madeline

   Chicago1 review

   5.0

   Dined on April 12, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Was a great evening! service was great! food was tasty!
   

   The Factory South ShoreResponded on April 16, 2025

   Thank you so much for the kind words! We’re thrilled to hear that you had a great evening and enjoyed both the food and service. We truly appreciate you taking the time to share your experience, and we hope to welcome you back to The Factory South Shore again soon!
   

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5. G

   Gloria VIP

   Pittsburgh1 review

   3.0

   Dined on March 16, 2025

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 2

   Overall not a good experience. Inattentive staff, lackluster atmosphere, unappealing food. There was a complete disregard of menu descriptions and our meal wasn't prepared as described. With the hotel being busy there was no separation between the lobby and The Factory. Kids were running in between both and then to and from a dance competition that was being held in an adjacent ballroom. There was no effort to control this chaos and to create a pleasant dining experience.
   

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   The Factory South ShoreResponded on March 29, 2025

   Gloria, Thank you for your honest feedback. I sincerely apologize that your experience at The Factory was not up to our usual standards. We strive to provide attentive service, an inviting atmosphere, and a high-quality dining experience, and I regret that we fell short in these areas during your visit. I’ve shared your comments with our team to address the issues you raised, and we’re working to improve the experience for future guests. We appreciate you bringing this to our attention and hope you’ll give us another chance to serve you better in the future. The Factory South Shore Management Team
   

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6. OT

   OpenTable Diner

   Columbus13 reviews

   4.0

   Dined on March 16, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Nice option for hotel guests. The food and service was very good both times we ate there. Not sure how I would feel about the experience if I was not already staying at the hotel? But I enjoyed it!
   

   The Factory South ShoreResponded on March 17, 2025

   Thank you for your thoughtful feedback! We’re glad to hear you enjoyed the food and service during your visits. We truly appreciate you sharing your perspective, especially as a hotel guest. Our goal is to make every experience memorable, whether you’re staying with us or just stopping by, and we’ll continue to work on enhancing the overall experience for all of our guests. We hope to welcome you back again soon! -The Factory South Shore Management Team
   

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7. OT

   OpenTable Diner VIP

   Washington DC5 reviews

   5.0

   Dined on March 8, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Wonderful server, food was really good, great ambience.
   

   The Factory South ShoreResponded on March 17, 2025

   Thank you so much for your kind words and taking the time to share your experience! We’re thrilled to hear that you enjoyed the food, service, and ambiance. We truly appreciate your feedback and look forward to welcoming you back soon! -The Factory South Shore Management Team
   

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8. S

   Shelley

   Pittsburgh14 reviews

   2.0

   Dined on February 15, 2025

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 1

   Went for Valentine dinner… didn’t know it was a ‘lobby’ restaurant. (Last restaurant that was in this hotel was intimate and delicious.) Super loud with kids running around everywhere. Service VERY slow and food cold. Will not go back!
   

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9. J

   Ja'Cobi

   Las Vegas1 review

   4.0

   Dined on February 15, 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lionel was our waiter and he was amazing! Food was great. Service was fast
   

   The Factory South ShoreResponded on February 23, 2025

   Thanks Ja'Cobi! We love Lionel too. We are happy to hear you had a great experience, and we were apart of that. We look forward to seeing you in The Factory South Shore again soon. Cheers, Carly
   

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10. K

    Kimberly

    Pittsburgh8 reviews

    1.0

    Dined on February 1, 2025

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 4

    It took 25 minutes to get drinks. 25 more minutes just to order dinner. My husband ordered a bottle of wine. It came as a glass and he told the manager helping us he wanted a bottle because our waitress was busy. She said we’ll drink this glass and see how you feel. He said no I want the bottle! Then the glass she pours it into was so dirty with lipstick all over it. He had to grab a clean water glass from the table next to us to use. My dinner came and the crab cake smelled so fishy I couldn’t eat it. The Brussels sprouts seemed like they were microwaved.
    

    The Factory South ShoreResponded on February 3, 2025

    Hi Kimberly, Thank you for taking the time to share your experience with us. I am sincerely sorry to hear about the issues you encountered during your visit. This is not the standard of service or quality we strive to provide, and I deeply regret that we fell short. The delays in service, the condition of the wine glass and quality of food you described are unacceptable. Please know that I take your concerns seriously, and I will address these matters immediately with my team to ensure this does not happen again. We'd appreciate the opportunity to make things right. Please contact us directly at 412-803-3838, so we can personally assist in providing you with the excellent experience you deserve. Best Regards, Carly & The Factory South Shore Management Team
    

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