The Factory South Shore

Review summary

1. OT

   OpenTable Diner

   Washington DC5 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Wonderful server, food was really good, great ambience.
   

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2. S

   Shelley

   Pittsburgh14 reviews

   2.0

   Dined on February 15, 2025

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 1

   Went for Valentine dinner… didn’t know it was a ‘lobby’ restaurant. (Last restaurant that was in this hotel was intimate and delicious.) Super loud with kids running around everywhere. Service VERY slow and food cold. Will not go back!
   

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3. J

   Ja'Cobi

   Las Vegas1 review

   4.0

   Dined on February 15, 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lionel was our waiter and he was amazing! Food was great. Service was fast
   

   The Factory South ShoreResponded on February 23, 2025

   Thanks Ja'Cobi! We love Lionel too. We are happy to hear you had a great experience, and we were apart of that. We look forward to seeing you in The Factory South Shore again soon. Cheers, Carly
   

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4. K

   Kimberly

   Pittsburgh8 reviews

   1.0

   Dined on February 1, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 4

   It took 25 minutes to get drinks. 25 more minutes just to order dinner. My husband ordered a bottle of wine. It came as a glass and he told the manager helping us he wanted a bottle because our waitress was busy. She said we’ll drink this glass and see how you feel. He said no I want the bottle! Then the glass she pours it into was so dirty with lipstick all over it. He had to grab a clean water glass from the table next to us to use. My dinner came and the crab cake smelled so fishy I couldn’t eat it. The Brussels sprouts seemed like they were microwaved.
   

   The Factory South ShoreResponded on February 3, 2025

   Hi Kimberly, Thank you for taking the time to share your experience with us. I am sincerely sorry to hear about the issues you encountered during your visit. This is not the standard of service or quality we strive to provide, and I deeply regret that we fell short. The delays in service, the condition of the wine glass and quality of food you described are unacceptable. Please know that I take your concerns seriously, and I will address these matters immediately with my team to ensure this does not happen again. We'd appreciate the opportunity to make things right. Please contact us directly at 412-803-3838, so we can personally assist in providing you with the excellent experience you deserve. Best Regards, Carly & The Factory South Shore Management Team
   

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5. N

   Nicole

   Pittsburgh1 review

   4.0

   Dined on January 1, 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very nice! Food was great and service was even better.
   

   The Factory South ShoreResponded on January 2, 2025

   Thanks for the feedback, Nicole! We're thrilled to hear that you enjoyed your experience at The Factory South Shore. It's wonderful to know that our food and service met your expectations. We always strive to provide our guests with the best dining experience possible. We noticed that you rated our value a bit lower, and we appreciate your feedback. We're always working on improving all aspects of our restaurant. We hope to welcome you back soon!
   

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6. M

   Mauro

   Chicago2 reviews

   4.0

   Dined on December 27, 2024

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   Terrible service, not enough personal and the drinks came slow
   

   The Factory South ShoreResponded on January 2, 2025

   Thanks for visiting us, Mauro. We're sorry to hear that you had a less than perfect experience at The Factory South Shore. We appreciate your high rating on our food, but we understand that other aspects of your visit didn't meet your expectations. We're committed to providing excellent service and we're sorry we fell short this time. We hope you'll give us another chance to impress you with our personal touch and quality drinks in the future. Best regards, The Management Team Please ask for me at your next visit. Darnell Gatewood
   

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7. R

   Rupal

   Detroit2 reviews

   5.0

   Dined on December 26, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing food with amazing view. The place was quite and cozy
   

   The Factory South ShoreResponded on January 2, 2025

   Hello Rupal, Thank you so much for your kind words! We're thrilled to hear that you enjoyed the food and the view at The Factory South Shore. We strive to provide an ambiance that's both cozy and stunning, and we're glad to know we hit the mark for you. We appreciate your high ratings and your support. We look forward to welcoming you back soon! Best, The Management Team
   

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8. J

   Jennifer VIP

   Washington DC4 reviews

   1.0

   Dined on December 25, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Unfortunately we were never seated. We knew Christmas night would be busy, so we booked weeks in advance. After 45 minutes of waiting - with no one at the host desk - we left, hungry. Very disappointed since the restaurant confirmed our reservation two days before.
   

   The Factory South ShoreResponded on January 2, 2025

   Hi Jennifer, We're really sorry to hear about your disappointing experience at The Factory South Shore. It's always our goal to ensure that our guests have a smooth and enjoyable dining experience, and we regret that we fell short this time. We understand how important your reservation was and we're truly sorry for any inconvenience it caused. We appreciate your feedback and will use it to improve our services. We hope you'll give us another chance to make it right in the future. Best regards, The Management Team
   

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9. J

   Julia

   Pittsburgh1 review

   5.0

   Dined on December 15, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a table overlooking the city, which was lovely. Our waitress, Betina, was fantastic!! She was attentive, kind, and genuine. Very personal and made our dining experience amazing!! The food was delicious, as well! My Mom and I already talked about doing back!
   

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10. M

    Michelle

    Philadelphia2 reviews

    3.0

    Dined on December 8, 2024

    1. Overall 3
    2. Food 4
    3. Service 3
    4. Ambience 4

    The place was decorated very pretty for the holidays. We waited over 30 minutes for someone to acknowledge our table. We finally flagged down a server (Chris) who apologized and mentioned it was only him and another server for the entire place. He said he would take our table and the poor guy did his best. I don’t fault him at all because it was obvious he was working his butt off. But we were seated at 6:20 and left around 9:00 because everything took so long. Chris needs fat bonus and they need to get more staff! Food was good. I had the endive salad topped with salmon. I asked for no blue cheese and it came with blue cheese but there was no way i was sending it back after waiting so long for it. Salmon was cooked well and was tasty.
    

    The Factory South ShoreResponded on January 5, 2025

    Hey, Thank you for your feedback on your recent visit to The Factory South Shore. We're glad you enjoyed our decor and food, but we're sorry to hear about the wait time and service issues you experienced. We understand how frustrating it can be to wait, especially when you're looking forward to a relaxing meal. We appreciate your suggestion about our staffing and are already looking into ways to improve our service. We're also glad to hear you enjoyed the endive salad with salmon. We're committed to providing the best dining experience possible and hope to serve you again soon. We are growing and will be ready for your next visit with us. Darnell (new FOH manager) Best, The Factory South Shore Management Team
    

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