The Gainsborough Brasserie

Review summary

1. S

   Shariesma

   Devon

   1 review

   3.0

   1 review

   Dined 4 days ago

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 4

   Went as a party of three had a nice tea, but we had to ask for sugar and cream (not offered with the delivery of our tea) and we were basically ignored after we were served our food platter. We also to wait 20min after asking for the bill three times and no apology was given. The ambience and food were nice but the experience was let down by subpar service.
   

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2. M

   Mia

   Bath

   1 review

   1.0

   1 review

   Dined on December 22, 2024

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 1

   The most disappointing afternoon tea I have experienced to date. I booked for a “festive” afternoon tea for my mum and I, and requested for there not to be any butter or spread in the sandwiches due to allergies during my booking, I can confirm there was in fact butter in the sandwiches. Thankfully, the allergy isn’t severe but nevertheless, the fact this was ignored is incredibly dangerous. The afternoon tea itself wasn’t festive whatsoever it was the usual afternoon tea they offer. The menu displays that you also get “Warm Savoury” treats, that wasn’t the case as apparently the chef had changed the menu a week beforehand (this was what I was told by a member of staff). This would have been great to know as I solely booked this particular afternoon tea based on the menu being appealing. The food was very much average. The service was non existent, many occasions there wasn’t a member of staff around. I asked politely about why the afternoon tea was different to what I booked, but the member of staff I spoke to (I didn’t catch her name) with a raised voice and a huff, told me she’d check. However, when she returned she was in completely different mood. Smiley, apologetic and offered us a glass of Prosecco each because of the mix up. Well, this didn’t happen so I’m not sure why it was suggested, and even if I wanted it to there wasn’t anyone around to ask and I gave up trying to hunt anyone down. I will not be visiting the Gainsborough again, absolute waste of money!!!
   

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3. D

   Des

   Bath

   1 review

   3.0

   1 review

   Dined on December 7, 2024

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   Excellent starter, the signature Dancing Prawns which I would highly recommend; main courses were fine; limited wine list and service was polite but slow considering the restaurant was not busy. However there was no ambience and it did feel like dining in a hotel restaurant.
   

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4. S

   Sara

   VIP

   Warwickshire

   6 reviews

   3.0

   6 reviews

   Dined on November 23, 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   We booked a table in the restaurant as we assumed that staying in a 5 star hotel, the food would be of a good standard. It was not. The service was very slow and whilst our waitress was lovely, she was definitely over stretched. I had the prawns to start which were ok. No where near 5 star hotel standards though. My main which was supposed to be a lentil curry, was a watery vegetable curry with very little flavour. My husband had the chicken and felt it was a poor quality dish. Overall it was overpriced, lacking ambience and we wouldn’t return.
   

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5. OT

   OpenTable Diner

   London

   1 review

   2.0

   1 review

   Dined on November 8, 2024

   1. Overall 2
   2. Food 1
   3. Service 5
   4. Ambience 2

   My wife and I stayed at the Gainsborough over the weekend of the 8th and 9th of November. The hotel, Spa and service were all excellent, however, the food in the Brasserie was really disappointing. We booked the Brasserie for the Friday night of our stay. The staff were very attentive and pleasant. We ordered the Dancing Prawns and Meat Skewers to start. Underwhelmed was an understatement. Both dishes missed the mark by some distance, the same can also be said for the main course , Chicken Randang. It was a real shame as the rest of our stay was excellent including wonderful Eggs Benedict for breakfast.
   

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6. A

   Anthony

   London

   14 reviews

   4.0

   14 reviews

   Dined on November 1, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Malay-themed. We had three starters - Dancing Prawns and Chargrilled Satay Skewers. The Dancing Prawns were substantial portions and well done. However, my partner thought the Chargrilled Satay Skewers a bit heavy. For mains I had the Pappardelle Angus Ragu. This was another substantial dish, again perhaps a little heavy. Definitely substantial value for the big eater!
   

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7. M

   Melissa

   Bath

   3 reviews

   2.0

   3 reviews

   Dined on October 30, 2024

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 2

   Below average afternoon tea - all the cakes tasted cheap and not home-made. The sandwiches were very bland. No tablecloth and a depressing dining room. Would not recommend at all.
   

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8. P

   Pete

   Bath

   1 review

   5.0

   1 review

   Dined on October 16, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Beautiful ambience. All staff extremely attentive and nothing was to much trouble. Food was incredible. Absolutely delicious. Thanks to all who looked after us on my partners birthday. Joseph was a true ambassador for the restaurant.
   

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9. A

   Adrian

   VIP

   Kent

   8 reviews

   5.0

   8 reviews

   Dined on October 4, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Had dinner whilst staying at this lovely hotel, service was super, food delightful. Definitely will go again!
   

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10. S

    Sally

    Bath

    2 reviews

    4.0

    2 reviews

    Dined on August 30, 2024

    1. Overall 4
    2. Food 5
    3. Service 4
    4. Ambience 3

    We arrived for an early supper on a Friday evening and it wasn’t yet busy enough to gauge a proper atmosphere but we were made to feel very welcome and enjoyed a very nice cocktail in the bar beforehand. The lobster linguine was superb and my husband enjoyed his surprise ‘birthday plate’ - nice touch! Perhaps a quiet mix of old jazz and soul songs in the background would enhance the whole experience, especially for early diners like us. Otherwise we thought it a very smart, clean and comfortable restaurant with a slick but gentle service.
    

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