The Goodyear House

Review summary

1. J

   Jill

   Charleston

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This is a beautiful restaurant and it was the most delicious meal we've had in awhile. We'll definitely be back!
   

   The Goodyear HouseResponded 1 day ago

   Hi Jill, We're delighted to hear that you enjoyed your meal at The Goodyear House! It's wonderful to know that our food, service, and value met your expectations. We strive to provide a memorable dining experience for all our guests, and it's heartening to hear that we succeeded. We're looking forward to your next visit. Thank you for your kind words and high ratings! Best, The Management Team at GYH
   

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2. A

   Anthony

   VIP

   Charlotte

   39 reviews

   5.0

   39 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   The Goodyear House never disappoints. A very tasty and eclectic menu. Nice wine selection and excellent cocktails. Service was friendly and attentive. A nice upscale casual place.
   

   The Goodyear HouseResponded 3 days ago

   Hi Anthony, We're overjoyed to hear that you had a fantastic experience at The Goodyear House! It's wonderful to know that you enjoy our unique flavors, our wine selection, and our cocktail selection. We're also glad to hear that our service met your expectations. Your kind words mean a lot to us. We strive to provide a pleasant and upscale experience for all our guests. We look forward to welcoming you back soon. Best regards, The Management Team at GYH
   

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3. OT

   OpenTable Diner

   Charlotte

   2 reviews

   3.0

   2 reviews

   Dined 7 days ago

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 5

   The food was wonderful, our server was very kind however after the food, it took forever to get the cake we brought, the checks, etc. we were there for almost 3 and a half hours. The cake we brought we decorated beautifully for a birthday we were there to celebrate. The did not provide correct cake service as they pre cut the cake & brought us out slices, we never even got to see the cake. The floral that was on the cake was brought out on a plate. This is incorrect cake service. As you’d do a wine cork service, it’s to be done at the table in front of the guests. It completely defeated the purpose of the celebration and the beautifully decorated cake that was spent 6 hours making. On top of that, the check was brought out with $100 taken off the entire bill on one check all together. Although that was a great fix to the mistake the restaurant made, once the checks were split up, the $100 off was gone. Our server was not aware that when you take a % off the total bill and then proceed to split up the bill, that % off goes away. We then had to wait longer for the bills to be split & the % taken off correctly. It took a very long time, an unnecessary long time. Cherry on top, the manager never made an appearance at the table. He should have come over and introduced himself and spoke to the entire table about the mistakes that were made. Instead he flagged over one of us to speak to us in private. As a previous manager myself, the correct way to handle this would have been to come to the table himself, speak to the entire table about what happened, apologize & make it right, right then. This was an unfortunate experience as the vibe and food were amazing. We may return but we will not return to celebrate an event.
   

   The Goodyear HouseResponded 3 days ago

   Thank you for the feedback. We're glad to hear you enjoyed the food at The Goodyear House. However, we're sorry to hear about the issues with the cake service and check splitting. We understand how this could have detracted from the overall experience and we sincerely apologize for the inconvenience. We'll address these issues with our team to ensure they don't happen again. We appreciate your patience and understanding, and we hope to serve you better in the future. Warm regards, The Management Team at GYH
   

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4. C

   Carl

   VIP

   Charlotte

   8 reviews

   5.0

   8 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent quality food and ambiance. We will definitely go back.
   

   The Goodyear HouseResponded 3 days ago

   Hi Carl, We're beyond glad to hear that you enjoyed your experience at The Goodyear House. It's fantastic to know that you appreciated our food, ambiance, and service. We're thrilled that you're planning to return and we can't wait to welcome you back. Thank you for your kind words and for taking the time to share your feedback. We truly appreciate it! Best regards, The Management Team at GYH
   

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5. C

   Cheryl

   Western NC

   3 reviews

   3.0

   3 reviews

   Dined on February 22, 2025

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 4

   The food was wonderful, but we felt enormous pressure to get in and out FAST for table turnover. Drinks arrived, 2 sips later salad arrived. Halfway through the salad the appetizer arrived. Entree arrived before salad was finished, and halfway through the entree, the server came back, asked if we wanted anything else, then before we could answer (like, maybe another drink??) she said "how about a dessert menu?". In and out in 45 minutes?? Not what I would expect from a Top 50 restaurant.
   

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6. J

   Jessica

   Jacksonville

   3 reviews

   2.0

   3 reviews

   Dined on February 22, 2025

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 5

   I really wanted to love this place. The building itself is adorable however that’s where the experience ended for me. Our server seemed like she didn’t want to be there. Where she was courteous, the menu wasn’t explained, no beverage options were offered once I explained I don’t drink alcohol/sodas, the plates weren’t cleared until we stacked them and we weren’t checked on like her other tables. We became acutely aware of the lack of service because the server who had the table next to us was great. The food was average, the one stand out was the warm cheese. The menu is a la cart which is fine but none of the offerings seemed to pair well to be able to make a cohesive meal. All in all if you want a place to have some wine and graze this place may work for you. Unfortunately I don’t feel like we will be returning.
   

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7. K

   Karen

   Los Angeles

   2 reviews

   4.0

   2 reviews

   Dined on February 22, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Southern food with some Asian inspired seasoning. It was delicious but definitely heavy.
   

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8. T

   Taylor

   New York City

   2 reviews

   4.0

   2 reviews

   Dined on February 22, 2025

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   Overall I had a great experience, I asked to sit at the bar because the back room was loud. The food was just okay to me but would go back for a drink!
   

   The Goodyear HouseResponded on February 27, 2025

   Thank you for taking the time to leave us a review Taylor! We're glad to hear that you enjoyed your experience at The Goodyear House. However, we're sorry to hear that our food and the overall experience didn't meet your expectations. We strive to provide a great dining experience for all our guests and we appreciate your feedback. We'll certainly take it into consideration as we continually work to improve our offerings. We hope to have the opportunity to serve you again soon. Warm regards, The Management Team at GYH
   

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9. J

   Joseph

   San Francisco

   6 reviews

   5.0

   6 reviews

   Dined on February 18, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Loved the wedge salad and the goopy burger! Also the Mac & Cheese was delicious and shrimp app. Bread is amazing with honey and butter! The Kombucha drink on the mocktail list is soo good!
   

   The Goodyear HouseResponded on February 27, 2025

   Hi Joseph, We're thrilled to hear that you enjoyed your dining experience at The Goodyear House! It's fantastic to know that our wedge salad, goopy burger, cashew mac, and the marinated shrimp hit the mark for you. We're also glad to hear that our bread and Kombucha drink were a hit as well. Your kind words truly mean a lot to us. We're looking forward to welcoming you back soon! Best wishes, The Management Team
   

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10. B

    Barry

    Charlotte

    2 reviews

    5.0

    2 reviews

    Dined on February 16, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Bailey was a great waitress she was very knowledgeable of the menu and she answered every question I asked her bout the menu to the parking and igloo lol.
    

    The Goodyear HouseResponded on February 17, 2025

    Hi Barry, We're thrilled to hear that you had a fantastic dining experience at The Goodyear House! We always aim to provide excellent service and it's great to know that you had a great experience with us. We're glad that you enjoyed our menu and found it to be informative. We can't wait to welcome you back for another memorable experience. Thank you for your kind words! Best wishes, The Management Team at GYH
    

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