The Grand Atrium at the Brown Palace

Review summary

1. OT

   OpenTable Diner

   Denver

   4 reviews

   5.0

   4 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Great experience, lovely atmosphere, we enjoyed this. The only blemish on this experience was being told we “only” had 90 minutes when we were being seated. We knew this from when we booked our reservation, but ok, yes, we were aware. We were wrapping up, paying and a server came to our table and said, “you’re approaching overtime”. I don’t know what they would have done, had we gone into “overtime”, but we were preparing to leave and still had nearly 10 minutes left of our 90 minutes.
   

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2. D

   Donita

   Coastal Georgia

   10 reviews

   4.0

   10 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   $75 pp is a lot for the amount of food you get. But the food is tasty and the tea was amazing! You’re really paying for the ambiance in this beautiful, historic place. The service is excellent, and the tea service attentive. We had a table right next to the piano, but his playing was delightful and not too loud or distracting. It’s especially magical this time of year with all the christmas decorations. Highly recommend it at least once in your life!
   

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3. J

   Julie

   VIP

   Denver

   10 reviews

   3.0

   10 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   Good to experience once, nice atmosphere. Overpriced for a marginal product. Reservation system allowed us to book tea time slot outside of normal tea hours apparently, the staff was not pleased. If this is the case, please have this fixed. The service was mediocre & one server was willing to help and did a great job. For the amount of money you’re spending the service was lacking.
   

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4. A

   Ann

   VIP

   Denver

   13 reviews

   5.0

   13 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent service and food. The jazz was wonderful. Expensive. We could have had a steak dinner at Shanahan’s for the same price.
   

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5. M

   Michelle

   Denver

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was absolutely perfect! The food, the tea, the service all phenomenal. The Brown Palace Tea was everything we’d hoped it would be. All our favorite servers were still there.
   

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6. K

   Kristin

   Denver

   3 reviews

   4.0

   3 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   We were seated at a very small table directly in front of the Piano where the noise level was too high. We requested to be moved and the hostess attempted to seat us directly in the hallway by the stairs and wait staff which we declined and were finally seated within the area of main seating. Reservation notes indicated celebrating a birthday, but there wasn’t acknowledgment. While the ambiance is beautiful, the food very good, I would recommend coming after New Years through the end of the stock show when the chandelier lighting is still up.
   

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7. H

   Heather

   Denver

   4 reviews

   2.0

   4 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 4
   3. Service 5
   4. Ambience 2

   We had booked the reservations for the Holiday Tea almost a full year in advance. We had been looking forward to the “Brown Palace Tea” experience for a birthday celebration and for as long as we’ve had our booking. We were a party of 5 adults. We were gravely disappointed to discover we were placed at an “over-flow” *folding* table off to the side of the atrium in the flow of traffic. For $75/person, we were expecting the “full experience” of leisurely sitting in the atrium couches/chairs and sipping our tea with a full service tea. I was also stunned that for $75/person we were not able to choose our individual tea preferences. We were informed that we may “choose 3 teas for the table”. This was appalling for the cost! I also noticed that we were not served with the full tea service settings - tea strainers, serving tongs, etc. The wait staff was pleasant and timely. The food was very pleasant; but the whole experience was clouded due to overbooking of the restaurant requiring us to be placed at a subpar, overflow table.
   

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8. OT

   OpenTable Diner

   Denver

   4 reviews

   4.0

   4 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great place for tea especially for the holidays and for company in town. Although a bit pricey.
   

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9. L

   Lisa

   VIP

   Denver

   3 reviews

   1.0

   3 reviews

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   Not great! Food was awful and service was extremely slow considering it wasn’t even busy.
   

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10. E

    Elizabeth

    Denver

    1 review

    3.0

    1 review

    Dined 5 days ago

    1. Overall 3
    2. Food 3
    3. Service 1
    4. Ambience 5

    I've frequented the holiday tea every year for over 24 years. I had the worst service I've ever had. Not sure if it was because it was Christmas Eve, but we got our food a good 20 min before all of our drinks came and asking for champagne took at least 3 asks over 80 minutes. I hope this is not the new normal. It was really terrible.
    

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