The Grand Atrium at the Brown Palace

Review summary

1. H

   Heather

   Denver

   4 reviews

   2.0

   4 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 4
   3. Service 5
   4. Ambience 2

   We had booked the reservations for the Holiday Tea almost a full year in advance. We had been looking forward to the “Brown Palace Tea” experience for a birthday celebration and for as long as we’ve had our booking. We were a party of 5 adults. We were gravely disappointed to discover we were placed at an “over-flow” *folding* table off to the side of the atrium in the flow of traffic. For $75/person, we were expecting the “full experience” of leisurely sitting in the atrium couches/chairs and sipping our tea with a full service tea. I was also stunned that for $75/person we were not able to choose our individual tea preferences. We were informed that we may “choose 3 teas for the table”. This was appalling for the cost! I also noticed that we were not served with the full tea service settings - tea strainers, serving tongs, etc. The wait staff was pleasant and timely. The food was very pleasant; but the whole experience was clouded due to overbooking of the restaurant requiring us to be placed at a subpar, overflow table.
   

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2. OT

   OpenTable Diner

   Denver

   4 reviews

   4.0

   4 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great place for tea especially for the holidays and for company in town. Although a bit pricey.
   

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3. L

   Lisa

   VIP

   Denver

   3 reviews

   1.0

   3 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   Not great! Food was awful and service was extremely slow considering it wasn’t even busy.
   

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4. E

   Elizabeth

   Denver

   1 review

   3.0

   1 review

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 5

   I've frequented the holiday tea every year for over 24 years. I had the worst service I've ever had. Not sure if it was because it was Christmas Eve, but we got our food a good 20 min before all of our drinks came and asking for champagne took at least 3 asks over 80 minutes. I hope this is not the new normal. It was really terrible.
   

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5. R

   Richard

   Seattle

   11 reviews

   5.0

   11 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was our 1st experience with Tea at the Brown Palace and it was fantastic. The hostesses, waitress and entire staff provided 5-star service with a smile and seemed to be enjoying their work. The hostess offered several different seating options. I know several reviews have stated poor seating but the staff was accommodating and happy to offer options. It was very busy but we thoroughly enjoyed the tea, snacks and cocktails. We will be back soon. Thank you Brown Palace for an enjoyable and fun holiday experience.
   

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6. K

   Katie

   Denver

   6 reviews

   3.0

   6 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 5

   We always love our tradition of doing tea during the holidays at the Brown Palace. The ambience is stunning, music is a wonderful addition, and food is delightful. This experience though with service, was terrible. Our server hardly visited our table and we had to ask other servers for help when needed. Disappointing when you pay a very high price for the experience.
   

   The Grand Atrium at the Brown PalaceResponded 4 days ago

   Thank you for visiting us Katie, we’re sorry about the confusion! Every guest has pooled service during the holidays. This means you have 2-3 servers at *all* times and not just the initial staff member who greets your table or serves your tea. We are so glad to hear you were assisted by other staff, as is the service structure. Your needs should be met by all who are working that day. Hopefully that clarifies your service a bit further. Happy Holidays!
   

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7. E

   Erik

   Denver

   2 reviews

   1.0

   2 reviews

   Dined on December 19, 2024

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 4

   Absolutely the worst night having tea ever. I have been going to tea at the brown palace for so many years but this will be the last time. Right in the middle of tea an man who appears to lead the band literally came to my table and began to move it while we were seated having tea and said you don’t mind me moving you over so I can make more room for my friends to sit by the piano. I’m totally appalled they he had the nerve to do this as we were in the middle of tea and he works for the brown palace and thinks this is ok. I’m totally appalled that we literally had to get up in the middle of tea and see our table being moved. I will complain to management. Completely over the top uncalled for.
   

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8. V

   Victoria

   Denver

   26 reviews

   5.0

   26 reviews

   Dined on December 19, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Tea at the Brown was a very special family memory, as always. Beautiful, friendly service, in this beautiful, historic hotel that is such a Denver treasure. The longevity of the staff is part of what makes this experience so exceptional. I look forward to seeing the same people time after time, year after year, and they always remember me and my children. There's an institutional memory of history and tradition that only long-term staff can maintain. Thank you to the entire tea-team for many happy family memories!
   

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9. M

   Mary

   Denver

   1 review

   5.0

   1 review

   Dined on December 19, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The Brown Palace tea was an experience we will never forget. The hotel is gorgeous, especially with the Christmas decorations. Everything was perfect!
   

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10. J

    Jennifer

    Denver

    3 reviews

    4.0

    3 reviews

    Dined on December 19, 2024

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 5

    This is a a special treat for my grandaughter every year, she loves getting dressed up and having tea during the holiday season, nd I love giving her an opportunity to do so. The service is always excellent, some of the best. The food is good, we always leave feeling full. That said, sometimes it's the cost that leaves me staggering. It's a beautiful environment, but it's definitely pricey for what you get.
    

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