The Grille at Waterview

Review summary

1. j

   joe

   New York City

   45 reviews

   vip
   5.0

   45 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   after hearing poor things about this restaurant, we went ant way so close to home pleasantly surprised it was awesome had a wedge salad with Samon reasonable priced and delish had the flourless chocolate cake also very good wife had New England clam chowder and she said was among the best she's had and she is a soup Conosur.
   

   The Grille at WaterviewResponded 2 days ago

   Thank you for giving us a chance and sharing such a great review! We’re thrilled you enjoyed the wedge salad, chocolate cake, and especially the clam chowder—it means a lot coming from a soup connoisseur! We hope to see you both again soon!
   

   Is this helpful?

   Report
2. P

   Paul

   New York City

   4 reviews

   2.0

   4 reviews

   Dined on November 1, 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   6:45 Fri night and we were alone in the restaurant. Found the experience just OK, Nothing bad but nothing to rave about either. A little pricey for the experience
   

   The Grille at WaterviewResponded on November 8, 2024

   Thank you for your feedback. We’re always aiming to create a memorable dining experience, so we’re sorry to hear that we missed the mark on this visit. Your input helps us improve, and we’d love another chance to serve you and exceed your expectations.
   

   Is this helpful?

   Report
3. L

   Loraine

   New York City

   52 reviews

   vip
   5.0

   52 reviews

   Dined on October 19, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Love the view and love the new menu We will be back
   

   The Grille at WaterviewResponded on October 23, 2024

   Thank you so much! We’re glad you’re enjoying the view and the new menu. Can’t wait to have you back!
   

   Is this helpful?

   Report
4. G

   Gwen

   Phoenix

   44 reviews

   vip
   5.0

   44 reviews

   Dined on October 18, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a wonderful dinner with another couple on a Friday night. The service and the food were excellent. The group order the Surf and turf special, the blackened swordfish and the shrimp and scallop capellini. The waitress was attentive (Audrianna?) and the bartender Tom was extremely efficient and cordial. It is a shame that no more people were there.
   

   The Grille at WaterviewResponded on October 23, 2024

   Thank you for sharing your experience! We're delighted to hear that you and your friends enjoyed the dinner, and we’ll make sure to pass your compliments on to Audrianna and Tom. We hope to see you back for another great evening soon!
   

   Is this helpful?

   Report
5. s

   sheryl

   New York City

   10 reviews

   4.0

   10 reviews

   Dined on October 11, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   My husband had the beef tenderloin and raved about it. The setting is beautiful and the service was great.
   

   The Grille at WaterviewResponded on October 16, 2024

   Hello Sheryl, thank you so much for the feedback! We are pleased your husband enjoyed the tenderloin, and we appreciate your notes about the pasta and will address them with our team! We hope to have you with us again in the future!
   

   Is this helpful?

   Report
6. C

   Courtney

   New York City

   10 reviews

   5.0

   10 reviews

   Dined on October 6, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic food, steak was perfect. Can’t beat the gorgeous views, and their truffle fries were to die for!!! Love this place
   

   • 
   • 

   The Grille at WaterviewResponded on October 10, 2024

   Hello Courtney, thank you for the fantastic review! We're thrilled you loved the food, especially the steak and truffle fries. We're also glad you enjoyed the beautiful views. We look forward to having you back soon!
   

   Is this helpful?

   Report
7. S

   Scott

   New York City

   3 reviews

   2.0

   3 reviews

   Dined on August 22, 2024

   1. Overall 2
   2. Food 1
   3. Service 5
   4. Ambience 5

   The place had 4 tables sat when we walked in. The table we were sat at was dirty. They clearly don’t have enough staff. The food was below par for the price they charge. The drinks were good but let’s be honest it’s tough to screw up beer and vodka soda. I don’t know what happened to this place. The food was once great.
   

   The Grille at WaterviewResponded on August 24, 2024

   Thank you for taking the time to share your experience. We apologize that your visit did not live up to your expectations, especially since you've had great experiences with us in the past. We’re sorry to hear about the cleanliness of your table and the overall quality of the food. This is not the standard we strive for, and your feedback will be shared with our team to ensure improvements are made. While we’re glad you enjoyed the drinks, we understand that the food is a crucial part of the experience, and we're committed to addressing the issues you mentioned. We hope you’ll consider giving us another chance in the future to show you the quality you remember. Thank you again for your feedback.
   

   Is this helpful?

   Report
8. R

   Rangers

   New York City

   9 reviews

   3.0

   9 reviews

   Dined on July 27, 2024

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 5

   Our waitress was over taxed, she was alone with many tables both outside on the deck and inside the restaurant. She worked as hard as anyone could have but never had a chance, amazing how she never let up. They need more staff!
   

   The Grille at WaterviewResponded on July 30, 2024

   Thank you for your understanding and feedback. We’re sorry to hear about the service issues you experienced. It sounds like our waitress was doing her best under challenging circumstances, and we appreciate you recognizing her hard work. We are taking your comments seriously and will review our staffing levels to ensure we can better support our team during busy times. Thank you for bringing this to our attention, and we hope to provide a smoother experience on your next visit.
   

   1 person found this helpful

   Report
9. L

   Loraine

   New York City

   52 reviews

   vip
   4.0

   52 reviews

   Dined on July 26, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   The evening was stunning and the view was spectacular!!!! We enjoyed our meal and will definitely come back again!!!!
   

   The Grille at WaterviewResponded on August 13, 2024

   Thank you so much for your wonderful review! We're thrilled to hear that you had such a memorable evening and enjoyed the spectacular views along with your meal. We can't wait to welcome you back again soon!
   

   Is this helpful?

   Report
10. OT

    OpenTable Diner

    New York City

    1 review

    1.0

    1 review

    Dined on July 20, 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    If I could give zero stars I would. The service was absolutely terrible. Many tables around us were also complaining. Wait staff would disappear for 20-30 minutes at a time. I went to the bar myself to get our drinks. People who were seated 15-30 minutes after us, received their food before us. After a long wait, we were at least hoping that the food would be delicious. Sadly, it was not. I over heard one customer complaining to management that they were waiting 20 minutes for their bill. It’s a beautiful location and this used to be a good restaurant. Not anymore. I will never return. I suggest you do not waste your time or money.
    

    The Grille at WaterviewResponded on July 23, 2024

    We are truly sorry to hear about your disappointing experience. Your feedback about the service and food quality is very concerning, and we are addressing these issues with our team immediately. We regret that we failed to provide the experience you expected and deserved. Thank you for bringing this to our attention. We will work hard to make the necessary improvements.
    

    Is this helpful?

    Report