The Grillroom

The Grillroom reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. N

   Nikki

   Chicago1 review

   1.0

   Dined 5 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 4

   I am not one to write reviews but I just had to. I should have known when I saw some other reviewers comment lol. Went there 05/17 to celebrate my bf’s birthday. Ambience was good, quiet, like fine dining and that was the kind of service I was expecting too. But unfortunately, The service was the poorest for that level of restaurant. I told the waiter I noticed the Calamari was served cold when he came to get our plates, and he replied in a rude tone and sarcastically said “I will let the manager know and also let him know you finished your food”. The calamari was cold and we knew there was no way it was freshly made as we have had fried calamari in other restaurants and when you know you just know. First of all, I didn’t make the statement because I was angry and wanted to speak to a manager, I even said it in a calm and with a smiley face (I didn’t end up speaking to a manager) He and the person we presumed was the manager passed by us a couple of times without saying a word to us. Then he disappeared for the most part and he had an attitude like he was offended we said the calamari was cold. The food was not even up to expectations, overly fried and dried cold calamari, and to think thats one of the reasons we came to the restaurant after seeing it on their menu. After we ordered our salad, I knew I didn’t want to be there any longer because if we were gonna spend the amount of money we wanted to spend then the least we could get was service and a server that was superb as well. We left and went to Chicago Cut Steakhouse, that was the best decision and our evening ended perfect. Regretted even wasting our time going to the Grillroom in the first place. The Grillroom— Ambience- Awesome Calamari was a No for me- even lower end restaurants served way better calamari Salad was good, loved it Service and Server- terrible
   

   The GrillroomResponded 4 days ago

   Hello Nikki, my name is Jason and I am the General Manager of the Grillroom. I wanted to personally apologize that your recent visit did not meet the standards we strive for-especially that your food was not to your liking. I regret that I did not have a chance to speak with you before you left, as I would have liked to make things right in the moment. We take feedback like yours seriously, and I have addressed this with both my front of the house staff, as well as our kitchen team, to ensure this does not happen again. Please feel free to reach out to me directly so I can assist you in making things right. Warmest regards, Jason
   

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2. J

   John

   Unspecified1 review

   2.0

   Dined 6 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 2

   Booth seat had wooden support underneath that was very uncomfortable. The two tables were pushed together and were different heights. Smallest oysters Rockefeller we have ever seen. Service was not good for the price. Our steaks were overcooked but tasted good. Lobster was great. Asked for sour cream for the potatoes and they charged extra for it?! Never have I seen condiments served ala carte. We will not be returning.
   

   The GrillroomResponded 3 days ago

   Hi John, Thank you for your feedback. We take all of our guests critiques very seriously. In regards to the actual physical seating and table height, I do sincerely apologize. I have spoken to my staff to ensure that all elements of a dining experience are perfect, including table height and comfort levels for all of our guests. Details matter, and in this case, it contributed to an unpleasant experience for you, and I am sorry. I also wanted to apologize that your meal was not prepared to your expectations. I wish I had been notified and had the chance to make it right during your visit. Mistakes will occur, but it is very important to us that we do our best to minimize and correct them, when they do. We will use these challenges as coaching points to help us improve as a restaurant team
   

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3. C

   Cathy

   New Orleans / Louisiana4 reviews

   5.0

   Dined on May 10, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was delicious. Server was top notch. We enjoyed our dinner
   

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4. D

   Danielle VIP

   Philadelphia10 reviews

   3.0

   Dined on May 7, 2025

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   It was a nice business dinner with clients because we were in good company but based solely on the restaurant, it was not impressive. I've been to a lot of "Chophouses" around the country and this one did not meet my expectations and I was not impressed. Our clients weren't impressed either. It seemed dated and gave a cafeteria or diner-like vibe. The food and drinks were mediocre at best. Plus side, love the payphone in the back by the bathrooms. Don't ever get rid of that! Unfortunately, I would not go back or recommend this one.
   

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5. C

   Charlotte

   Chicago8 reviews

   5.0

   Dined on April 27, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our experience was amazing. We were celebrating a birthday and had a lovely time. Tony was amazing. Will be back!
   

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6. K

   Kate

   Austin2 reviews

   5.0

   Dined on April 26, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Great drinks, great food and excellent service. We had 3 very different palates and we were all happy with our meals.
   

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7. k

   kk

   Chicago12 reviews

   4.0

   Dined on April 19, 2025

   1. Overall 4
   2. Food 3
   3. Service 3
   4. Ambience 4

   Good selection of food in the menu and many great drinks to choose from. The restaurant is conveniently located across from the CIBC theater which is nice if catching a show. Service could be a little quicker and two of the fillets ordered had fat which was odd. Still, I would go here again if attending a show across the street.
   

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8. K

   Kim

   Seattle / Eastern Washington1 review

   5.0

   Dined on April 19, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic service, excellent food. The steaks are top-notch. We also appreciated our server’s attention to time as we were heading to a show afterwards. Will come again!
   

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9. R

   Ron

   Chicago2 reviews

   5.0

   Dined on April 19, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Went to dinner with friends before a show and the food was excellent. We ordered bone in ribeye, short rib papperadelle, airline chicken and filet mignon. Each dish was well prepared and delicious. Definitely a place to go to before a show
   

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10. J

    Julie

    Baltimore21 reviews

    5.0

    Dined on April 5, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Great place for tasty meal and quick service before heading to a performance of the CSO. Conveniently located and quiet enough for intimate conversation. Good options for carnivores and vegetarians alike.
    

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